Role of Emotions in Behavior

Summary

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

Outlines

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

Mindmap

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

Keywords

💡Emotions

Emotions are intense, short-term physiological, behavioral, and psychological reactions to specific stimuli. In the context of the video, emotions are highlighted as crucial in the workplace, influencing performance and behavior. For instance, the video contrasts the performance of 'unhappy salespeople' with 'happy sales staff,' indicating that emotions can significantly impact job performance.

💡Organizations

Organizations refer to any group of people working together for a common goal, such as a company or a business. The script emphasizes the role of emotions within organizations, suggesting that employees who manage their emotions effectively can create a competitive advantage for their organization.

💡Performance

Performance in this video is related to how well employees carry out their duties and tasks. It is influenced by emotions, as the script illustrates that different emotional states, such as excitement or fear, can lead to different levels of performance.

💡Competitive Advantage

A competitive advantage is a condition or capability that enables an entity to outperform its competitors. The video script suggests that effective emotional management by employees can provide such an advantage to their organization.

💡Moods

Moods are described as short-term emotional states that are less intense than emotions and not directed towards anything specific. The script differentiates moods from emotions and discusses how moods can affect how individuals perceive and react to work events, thereby influencing performance.

💡Physiological Reactions

Physiological reactions refer to the automatic responses of the body to certain stimuli, such as changes in heart rate or blood pressure. The video script explains that emotions create a state of physical readiness through such reactions, preparing the body to take action.

💡Behavioral Clues

Behavioral clues are observable actions or responses that indicate an underlying emotional state. The script mentions that researchers infer the existence of moods from a variety of behavioral clues, suggesting that these clues are essential for understanding emotional states.

💡Perception

Perception is the process of interpreting and organizing sensory information to give meaning to the environment. The video script states that emotions influence how we perceive the world, helping us to interpret our experiences and prompting us to respond.

💡Attention

Attention is the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things. The script notes that particularly strong emotions can demand our attention, interrupt our thoughts, and motivate us to respond.

💡Interpret

To interpret means to understand the meaning of something. In the video script, emotions are said to help us interpret our experiences, which is essential for responding appropriately to situations.

💡Emotion Management

Emotion management refers to the ability to control and regulate one's emotions. The video script implies that employees who can effectively manage their emotions can create a positive impact on their organization's performance.

Highlights

The video is abnormal, and we are working hard to fix it.
Please replace the link and try again.

Transcripts

[Music]

emotions play important roles in

organizations do you behave in the same

way or perform as well when you're

excited as when you're unhappy or afraid

of course not which is the reason why

emotions play an important role in the

workplace it's easy to imagine the

performance difference of unhappy

salespeople compared to happy sales

staff let's take a look at the role of

emotions in organizations employees who

effectively manage their emotions and

moods can create a competitive advantage

for their organization we all experience

emotions at work our behaviors are not

guided solely by conscious rational

thought in fact emotion often plays a

larger role in our behaviors then does

conscious reasoning emotions are intense

short-term physiological behavioral and

psychological reactions to a specific

object person or event that prepare us

to respond for it let's break down this

definition into its four important

elements emotions are short events or

episodes emotions are likely short-lived

excitement about making a big sale or

anxiety over a looming deadline subsides

after a little bit emotions are directed

at something or someone this

differentiates emotions from moods which

are short-term emotional states that are

not directed towards anything in

particular moods are less intense than

emotions and can change quickly

the cause of emotions can be readily

identified making a big sale or facing a

deadline as an example emotions are

experienced they involve involuntary

changes at heart rate blood pressure

facial expressions animation and vocal

tone we feel emotion emotions create a

state of physical readiness through

physiological reactions increased heart

rate adrenaline and eye movements

prepare our bodies to take action

particularly strong emotions including

fear anger and surprise can demand our

attention interrupt our thoughts and

motivate us to respond by focusing our

attention on whatever is generating the

emotion

whereas an attitude can be thought of as

a judgment about something an emotion is

experienced or felt emotions do not last

as long as attitudes emotions influence

how we perceive the world help us to

interpret our experiences and Primus to

respond although the cause of emotions

tend to be obvious the cause of mood

tends to be more unfocused and diffused

moods are short-term emotional states

that are not directed towards anything

in particular

unlike instant reactions that produce

emotion and that change with the

expectations of future pleasure or pain

moods are harder to cope with can last

for days weeks months or even years our

mood at the start of the work day

influences how we see and react to work

events and influences our performance

because moods reflect an individual's

emotional state researchers typically

infer the existence of moods from a

variety of behavioral clues at the end

of the day it's important to understand

that moods play important roles in how

we perform our jobs and how others

perceive us

[Music]