Os problemas do site Estante Virtual segundo um colecionador de livros

Summary

Eduardo, a long-time consumer of the ST Virtual bookstore since its inception in 2005, discusses the site's decline in quality. Initially praised for its accessible and affordable used books, the platform has seen issues with increased prices, poor management, and a shift towards selling new books post-acquisition by Cultura bookstore. Eduardo also highlights problems like the 2019 data breach, slow customer service, and a lack of transparency regarding book conditions. He concludes by recommending Amazon for better service and prices, expressing disappointment in the changes at ST Virtual.

Takeaways

• 📚 The speaker, Eduardo, has been a loyal customer of the ST Virtual bookstore since its inception in 2005, appreciating its initial mission to provide affordable books.
• 📈 Over time, the ST Virtual platform began to face issues, including increased prices and poor management, which led to a decline in the quality of the service offered.
• 💸 Eduardo highlights the problem of price inflation, where books that were once affordable are now listed at exorbitant rates, making them less accessible to consumers.
• 🛍️ The acquisition of ST Virtual by Cultura Bookstore in 2017 marked a significant shift in the platform's direction, with an emphasis on selling new books rather than used ones, which was against the original premise of the platform.
• 📦 The speaker mentions issues with the Brazilian postal service, which affected the delivery time and cost of books purchased through ST Virtual.
• 💻 Eduardo criticizes the lack of a mobile application for ST Virtual, which he sees as a basic necessity in today's digital age for better user accessibility.
• 🛑 The script discusses a data breach in 2019 that compromised the personal information of thousands of ST Virtual users, including Eduardo, which has severely impacted the company's credibility.
• 🛑 The data breach issue was further aggravated by the discovery in 2023 that the leaked data was being sold on the dark web, which is illegal and raises serious concerns about data security.
• 📉 The speaker observes that the changes in ST Virtual's management and business model have led to a decline in customer satisfaction and trust in the platform.
• 📝 Eduardo suggests that the company should focus on its original mission of selling used books at affordable prices rather than trying to innovate or sell new books.
• 🚫 The speaker expresses his disappointment with the current state of ST Virtual and recommends Amazon as a better alternative for book purchases due to its reliability and promotions.

Q & A

Who is the speaker in the video script?

The speaker is Eduardo, who is discussing his experiences and opinions about the ST Virtual website.

What was the original purpose of ST Virtual when it was founded in 2005?

The original purpose of ST Virtual was to provide a platform for bookstores across Brazil to list and sell their books at accessible prices.

How did Eduardo describe his initial experience with ST Virtual?

Eduardo described his initial experience with ST Virtual as positive, noting that it was a great alternative for buying affordable books and had a reasonable delivery time.

What are some of the problems Eduardo mentioned regarding the management of ST Virtual over time?

Eduardo mentioned that over time, ST Virtual started charging higher prices to the sellers (cebos), which in turn increased the prices of the books. There were also issues with the quality of customer service and the handling of returns.

Why did Eduardo say the market might not appreciate ST Virtual as much as before?

Eduardo explained that the market might not appreciate ST Virtual because it competes with traditional online bookstores, and consumers buying used books from ST Virtual means less profit for traditional bookstores.

What significant change occurred in 2017 that affected ST Virtual?

In 2017, the bookstore Cultura acquired ST Virtual, which led to a shift in the website's essence and business practices, including the addition of new books to the platform.

What issues did Eduardo face with the delivery service of ST Virtual?

Eduardo faced issues with the delivery service, including increased shipping costs and delays, especially after the change in the management of the Brazilian Post Office (Correios).

What security incident did ST Virtual experience in 2019?

In 2019, ST Virtual experienced a hacking incident where the personal data of thousands of users, including Eduardo, was leaked.

What is Eduardo's current recommendation for buying books?

Eduardo currently recommends Amazon for buying books due to its fast delivery, promotions, and overall better customer experience compared to ST Virtual.

What changes did Eduardo notice in the ST Virtual website in 2023?

In 2023, Eduardo noticed that ST Virtual had changed its layout, removed the wish list feature, and deleted records of previous purchases, which he found concerning.

What legal action is Eduardo considering due to the data breach at ST Virtual?

Eduardo is considering taking legal action against ST Virtual for the data breach that occurred in 2019, as it is a significant violation of privacy and current legislation.