Automate Customer Service for ANY Business in 15 Minutes (Voiceflow + Make.com Chatbot Build)

Summary

This video introduces a versatile chatbot built on Voiceflow, designed for businesses with AI capabilities and human interaction. It connects to multiple platforms, including Instagram, Facebook Messenger, WhatsApp, and Telegram. The bot automates tasks, collects leads, and integrates with apps like Google Sheets and CRM systems. The tutorial covers bot setup, knowledge base creation, intent recognition, and AI-assisted service descriptions. It also highlights the bot's efficiency in handling customer service requests, streamlining business processes, and saving time.

Takeaways

• 🤖 The video introduces a versatile chatbot built on Voiceflow, which combines AI, human interaction, and automation functionalities.
• 🔗 The chatbot connects to multiple platforms, making it suitable for various business types.
• 📋 The chatbot template can be customized to ask for the user's name and provide options for services.
• 📬 The bot can handle email submissions and integrate with web hooks to manage leads, such as adding them to Google Sheets and CRMs.
• 🔍 The chatbot uses AI to analyze user requests and provide relevant service descriptions or case studies.
• 📈 The platform for building the bot is Voiceflow, which offers a 14-day free trial and is considered the best for such projects.
• 🛠️ Make.com is another platform mentioned for scaling businesses, offering access to numerous apps to complement the chatbot.
• 🌐 ManyChat is used to connect the bot to various messaging platforms including Instagram, Facebook Messenger, WhatsApp, and Telegram.
• 📝 The script details how to add a knowledge base and intents to the chatbot for better user interaction and human handover.
• 📊 Voiceflow provides analytics and integrations overview, allowing users to monitor conversations and bot performance.
• 💬 The chatbot can be connected to a live ticketing system like Intercom for direct customer interaction when needed.

Q & A

What is the main topic of the video?

The video is about demonstrating how to build a comprehensive chatbot using Voiceflow, which includes AI, human interaction, and automation functionalities.

What are the key features of the chatbot mentioned in the video?

The chatbot connects to multiple platforms, has a customizable introduction, can collect user information through a web hook, and integrates with CRM systems, email services, and team notification systems.

How does the chatbot handle user inquiries about services?

The chatbot uses AI to analyze the user's request and provide a description of the service they are interested in, such as rendering and strategy.

What platforms does the chatbot integrate with according to the video?

The chatbot integrates with multiple platforms including Instagram, Facebook Messenger, WhatsApp, Telegram, and the user's website through ManyChat.

What is the purpose of the web hook mentioned in the video?

The web hook is used to send user-submitted information to various applications like Google Sheets, CRM systems, and email services for storage and further processing.

How does the chatbot manage the transition from AI to human interaction?

The chatbot detects when a user wants to talk to a human and automatically directs them to a human interaction platform like SupportFlow.

What is the role of the knowledge base in the chatbot's functionality?

The knowledge base trains the chatbot based on the website content, allowing it to provide accurate and relevant information to users.

How does the chatbot utilize AI for case studies?

The chatbot uses AI to navigate to case studies and present them to the user, allowing the user to see client websites and related information.

What is the significance of the transcript tab mentioned in the video?

The transcript tab provides a record of all conversations with the bot, analytics, and integrations, which helps in monitoring and improving the chatbot's performance.

How can viewers get the chatbot template mentioned in the video?

The chatbot template is available in the video description through a provided link, and it will also be sent to the viewer's email.

What additional service is offered by the video creator for business scanning?

The video creator offers a full business scan where they ask questions about the viewer's business to identify inefficiencies and provide a list of actual solutions.

Outlines

00:00

🤖 Introduction to Building a Comprehensive Chatbot

The video introduces a feature-rich chatbot built on Voiceflow, designed to cater to various business needs. It highlights the bot's ability to integrate with multiple platforms and automate tasks, such as data storage in Google Sheets, CRM updates, and email notifications. The script guides viewers on how to start a conversation with the chatbot, emphasizing its user-friendly interface and customizable options. It also mentions the availability of a template for the bot and outlines the necessary platforms for its operation, including Voiceflow, Make.com, and ManyChat.

05:01

🔗 Deep Dive into Chatbot Functionality and Integration

This paragraph delves into the technical aspects of the chatbot, detailing its setup on Voiceflow, including the creation of a knowledge base and intents for human interaction. It explains the process of capturing user information, such as names and emails, and the subsequent actions the bot takes, like updating databases and sending automated responses. The paragraph also covers the bot's AI capabilities, such as analyzing websites and providing service descriptions. Furthermore, it discusses the integration of the chatbot with various platforms and applications, emphasizing its adaptability and the potential to streamline customer service processes.

Keywords

💡Chatbot

A chatbot is an AI-powered computer program designed to simulate conversation with human users. In the video, the chatbot is central to the theme, showcasing its capabilities in handling customer interactions, automating responses, and integrating with various platforms. The script mentions the chatbot's ability to connect to multiple platforms and its use in a business context, highlighting its role in streamlining customer service and lead generation.

💡Voiceflow

Voiceflow is a platform for building conversational interfaces and chatbots. The video script emphasizes Voiceflow as the main tool used to create the chatbot, mentioning its free trial period and its effectiveness for building bots with various functionalities. It is portrayed as a user-friendly and comprehensive solution for businesses looking to implement AI-driven customer interaction systems.

💡Make.com

Make.com, referred to in the script as a competitor to Zapier, is an online automation platform that allows users to create workflows between different apps and services. In the context of the video, Make.com is used to handle the data submitted by users through the chatbot, such as adding leads to Google Sheets and integrating with CRM systems, demonstrating the chatbot's capability to connect and automate processes across various applications.

💡ManyChat

ManyChat is a chatbot building platform that enables integration with various messaging platforms. The script discusses ManyChat as a tool for connecting the chatbot to multiple channels, including Instagram, Facebook Messenger, WhatsApp, and Telegram. This keyword illustrates the video's focus on the chatbot's multi-platform capabilities, allowing businesses to reach a wider audience and engage with customers through their preferred communication channels.

💡Knowledge Base

A knowledge base is a repository of information and answers that a chatbot can use to respond to user queries. In the video, the knowledge base is mentioned as a component of the chatbot's functionality, where it is trained based on the website's content to provide accurate and relevant responses to user inquiries, enhancing the chatbot's ability to handle customer service efficiently.

💡Intents

Intents, in the context of chatbots, refer to the user's purpose or goal in interacting with the bot. The script explains that the chatbot is designed to detect certain intents, such as when a user wants to speak to a human or request a call. This feature is crucial for understanding user needs and directing them to the appropriate branch of the conversation or service, showcasing the chatbot's advanced capabilities in user interaction.

💡Webhook

A webhook is a way for an app to provide other applications with real-time information. In the video, webhooks are used to send data from the chatbot to Make.com and other platforms like Google Sheets. This keyword is central to the video's theme of automation and integration, as it demonstrates how the chatbot can instantly update other systems with user-submitted information, streamlining business processes.

💡Lead Collection

Lead collection is the process of gathering contact information from potential customers. The script describes a section of the chatbot dedicated to lead collection, where users can submit their information, which is then sent to various platforms via webhooks. This process is essential for businesses to capture and manage potential customer leads, and the chatbot's integration with lead collection tools is highlighted as a key feature.

💡AI Description

The term 'AI Description' in the script refers to the chatbot's ability to generate descriptions of services using artificial intelligence. When a user selects a service, the chatbot uses AI to analyze the website and provide a relevant description, demonstrating the integration of AI in enhancing user experience and providing personalized service information.

💡Case Studies

Case studies are detailed reports or analyses of a specific project or situation. In the video, the chatbot is shown to provide access to case studies, allowing potential clients to review past work and client websites. This keyword is used in the script to illustrate the chatbot's role in showcasing a business's portfolio and building credibility with potential customers.

💡Live Ticketing System

A live ticketing system is a platform that allows for real-time communication and support. The script mentions Intercom as an example of such a system, which is connected to the chatbot to provide live help to customers. This keyword is relevant to the video's theme of enhancing customer service through technology, showing how the chatbot can escalate support to human interaction when needed.

Highlights

Introduction to the best chatbot on Voiceflow with multiple functionalities including AI, human interaction, and automations.

The chatbot connects to multiple platforms, making it suitable for any type of business.

Demonstration of the chatbot's user interface and how it initiates a conversation by asking for the user's name.

Customization options available for the chatbot's services and workflow.

Explanation of the chatbot's integration with web hooks, Google Sheets, CRM systems, and email notifications.

The ease of use provided by the chatbot, allowing users to interact without filling out traditional forms.

Availability of the chatbot template for further customization.

Platforms required for the chatbot, including Voiceflow, Make.com, and ManyChat.

Details on how to build the chatbot on Voiceflow, starting with adding a knowledge base.

Setting up intents for the chatbot to detect when a user wants to talk to a human.

Utilization of AI for providing service descriptions and analyzing user queries.

Integration of case studies and client websites within the chatbot for user reference.

Lead collection process and how the chatbot directs leads to other platforms like Make.com.

Use of web hooks to connect the chatbot to various applications and services.

Automatic detection of user intent to talk to a human and transfer to a support team.

Intercom integration for live customer support and ticketing system.

Testing the chatbot in a conversation, showcasing its ability to handle inquiries and provide information.

The chatbot's efficiency in streamlining customer service requests and handling repetitive questions.

Offering a full business scan service to identify inefficiencies and provide solutions.

Invitation for viewers to suggest solutions or topics for future YouTube content.

Transcripts

hello everyone in today's video I'm

going to be showing you the best chat

bot you can build on voice flow it has a

bunch of functionalities combining AI

human interaction automations everything

you can think of that you can build on

boold this chatbot has it it connects to

multiple platforms and it's perfect for

any type of business let's jump into the

computer okay guys so this is the bot

right here as you can see you've been

invited to have a conversation with

Legion chatbot template and you can just

click start a conversation it's going to

ask for the name and it's going to give

a few options you can customize this of

course our services work with best let's

say they want to work with us okay what

we're going to do Diego what's your

email you submit all the information and

then the information is going to go

through this web hook it's going to add

a rad to Google Sheets to keep the

storage add a contact to the CRM send

them an email and you know send the

message to A Team uh regarding the

notification that someone just submitted

a form and this makes makes it so much

easier because uh a person doesn't need

to like fill up a contact form it

instead it can just interact with this

Chad bot and it makes it just so much

easier the template for the bot is down

below in the description just click the

first link and I'm going to be sending

that to your email and as you can see

here is a chatbot on Bo flow I'm going

to go over this in detail but first

let's go over the platforms okay the

platform you will need for this bot Main

is boy flow uh you can start building on

this is free for 14 days and it's

basically the best platform out there

for building a bot like this and then

you make.com which is basically the

competitor to sapier you can use sappier

as well but with this basically you get

access to tons and tons of apps so that

you can combine your best to you know

your your boy full bot and not only for

the B but scaling your your business

number three you need Min chat this is

just going to be to connect your bot not

only to your website which comes in

integrated with Bo but with many chat

you get the option to connect it to

Instagram to Facebook Messenger to

WhatsApp and even to telegram if you

want to do that so yeah that's what I

did with my client uh he wanted uh his

chatbot to be integrated with multiple

platforms and that's where we integrated

with many chat okay here we got on

voiceful I'm going to start showing you

how I built this out first let's go to

the content uh tab over here here and

first you need to add your knowledge

base you to add a knowledge base you

just click here add a data and you're

just going to click your website the ba

is going to be trained based on your

website okay now you're going to click

to intents all this is to for the chatot

to detect when the the user wants to

talk to a human for example when the

user wants to see the case and the when

the user wants to do a call and I when

this happens I have it directed so so

that it goes automatically to that

Branch so talk to your human intent you

need to generate phrases yourself and

add them until the confidence level is

100 out of 100 okay as you can see here

you can see all the transcripts of all

the conversations you have with the bot

all the analytics the Integrations it

has and yeah that's it for for the As

for the settings part and let's go over

the build okay so as he as you can see

here it starts with the welcome capture

it stores the the name in a variable

which you can create a variable right

here so over on listen you can create a

variable where it says capture and you

just create a variable then it goes over

to our services where whe or case

studies send a proposal whenever the the

user uh chooses is going to go over to

the bot and

here is a part where it actually

utilizes AI you can try test out the bot

right here so let's say the user wants

to go directly to the service here Main

Service is rending and strategy and it's

actually going to use AI to uh give a

description of the service it wants so

so if I would have put like marketing uh

add marketing or something like this is

going to use AI to analyze the website

and what it says about ads and it's just

going to give a description about it

okay wants to see more case studies sure

and it's just going to go to the case

studies and here are the case studies as

you can see they can go to the website

they can see case studies see client's

website and whatever they want to

do so yeah what would you want to do now

ask ask a question or work with us if

they want to ask a question they will

just be led to a to an AI that answers

questions basically but here is

basically the lead Collection part where

you can send the lead over to another

platform called make.com which I'm going

to go over right

now so let's say I my email I submit my

email etc etc after that it's going to

go over here as for phone number as for

phone number what kind of business is it

what are you looking for anal revenue

and then it's going to post something

called the web hook which is connected

directly to make.com with this web hook

right

here okay so we're going to test out the

the web hook as you can see it actually

sends the web hook and adds the lead to

Google Sheets as you can see right here

budget um what are they looking for kind

of business everything and this is just

going to be sent to make.com and then to

to a Google sheet to a hopspot whatever

you want like I'm saying this can

connect to almost any application you

want if you want Gmail if you want

Google Drive whatever you want you can

connect it over if not through the

application through an API okay now

let's go to the intent if the user wants

to talk to a human it's going to

automatically detect that and lead them

over here to this sport

flow okay so hello are you you're now

being transferred to the team what is

what is your inquiry to contact today

this is just to be sure that the the

lead that's contacting us is actually

Worth to respond to so they're going to

be asked to to tell the reason why and

okay okay and here is the information

the the chatbot needs to you know get

back to the to the customer later on if

the chat bot was not of help to the user

so as you can see this is a complete

chatbot and we had this connected to

intercom which is a basically a live

ticketing system which if the customer

needs Live help you can just connect it

to this bot and you can talk directly to

your clients now let's test out the bot

in the conversation let's say the user

wants to see the case studies as you can

see web development case studies and

here are the case studies I mean they're

so so they're looking so so nice see

client's website every Buton works and

what would you like to do now it's going

to be work with

us and you're just going to answer all

the

emails and answer all the questions and

just like that I restarted the

conversation and the conversation is

going to appear back in the transcript

tab as you can see right here so yeah

guys that's pretty much all the bot

until now if you have any questions on

more components on the bot and what you

can add to the bot just let me know but

it's pretty straightforward it's pretty

simple to build as you can see that's a

pretty cool tool we just built right

here pretty efficient and it saves a lot

of time especially when you're getting

hundreds and hundreds of customer

service requests every day with the same

questions and you just need to

streamline the whole thing and guys

there's a lot of of system systems and

processes we are using with AI for our

clients and our clients for their

clients so if you guys just want to get

a full business scan where we completely

go into your business ask you all the

questions we need and give you a list of

actual Solutions you have to your

current inefficiencies like one would

say you can sign up in the link below

you can just go and answer a few

questions and we will get back to you

with a time to talk on a call okay guys

that's pretty much it for today and let

me know what kind of Solutions are you

looking to see on YouTube as well thank

you guys and bye-bye