Bookkeeping Q&A (What if I can't reconcile?? +More!)
Summary
TLDRMorgan from Fine Points Tapas answers various bookkeeping questions in a casual Q&A session. She discusses when to deny services to clients, dealing with bookkeeping errors, handling client paperwork, and managing accounts payable and receivable. Morgan also covers client setup, duration of client relationships, rate increases, finding clients, and who pays for QuickBooks. She provides practical advice for new bookkeepers, including pricing strategies and networking tips, while encouraging viewers to ask more questions for future videos.
Takeaways
- π Morgan from Fine Points Tapas is hosting a casual Q&A session to address bookkeeping questions from her audience.
- π« Morgan may deny services to potential clients who are too small for bookkeeping needs, prefer not to use QuickBooks, or are not a good fit in terms of work style or ethics.
- π Morgan emphasizes the importance of reconciling client books meticulously, noting that small discrepancies can indicate larger issues.
- π She prefers not to handle clients' physical paperwork, advocating for digital solutions like QuickBooks Online receipt capture for a paperless approach.
- πΌ Morgan has experience with accounts payable and receivable, offering examples of bill-paying and invoicing in different business contexts.
- π For new clients, Morgan discusses the process of setting up QuickBooks files, including recording opening balances or continuing from existing files.
- π° She addresses the topic of rate increases for long-term clients, suggesting transparent communication and providing advance notice.
- π Morgan recommends becoming a QuickBooks Online Accountant for free training and potential client leads through their directory.
- π€ She highlights the value of meeting clients in person or via conference calls to build relationships, especially when first starting to work together.
- π» Many of Morgan's clients use traditional paper checks, but for those who prefer digital payments, she would use QuickBooks merchant services.
- π Finding clients often comes down to networking and word-of-mouth, with social media being a useful tool for getting one's name out there.
- πΌ Morgan discusses different payment arrangements for QuickBooks subscriptions, including scenarios where the bookkeeper or the client covers the cost.
- π° Pricing for bookkeeping services can start at $40 per hour, with recommendations to adjust rates based on experience and location.
Q & A
What is the purpose of the video session conducted by Morgan?
-The purpose of the video session is to address bookkeeping questions collected from various sources in a casual format, providing insights and advice to viewers interested in bookkeeping.
Under what circumstances would Morgan consider denying services to a potential client?
-Morgan would consider denying services if a client's business is too small to afford a bookkeeper, if they do not want to use QuickBooks, or if there is a fundamental mismatch in working styles or values.
What is Morgan's stance on using QuickBooks for bookkeeping services?
-Morgan specializes in using QuickBooks and prefers not to learn multiple programs, allowing for higher efficiency and the ability to charge a premium for her specialized service.
Has Morgan ever encountered a situation where she couldn't reconcile a client's books?
-Morgan has not personally encountered a situation where she couldn't reconcile a client's books, as she believes there is always an error to be found, even if it's a small discrepancy.
What is Morgan's view on using the forced reconciliation function in QuickBooks?
-Morgan acknowledges the existence of the forced reconciliation function but suggests that it should be used judiciously, as small discrepancies can sometimes indicate larger underlying issues in the books.
How does Morgan handle paperwork with her clients, such as receipts and invoices?
-Morgan prefers not to handle physical paperwork and encourages clients to file their own receipts. She also utilizes QuickBooks Online's receipt capture feature for a paperless approach.
What are Morgan's experiences with clients handling their own accounts payable and receivable?
-Morgan has worked with clients who handle their own invoicing and bill pay, and she has also taken on these tasks for clients, adapting her services based on their needs and preferences.
How does Morgan approach setting up new clients in QuickBooks?
-If a client is new to QuickBooks, Morgan records the opening balance based on their current bank statement. If they already have a QuickBooks file, she reviews and continues from where they left off.
How does Morgan inform her clients about rate increases?
-Morgan suggests giving clients fair warning and explaining the reasons for the rate increase, such as increased expenses or additional experience.
What is Morgan's approach to meeting with clients?
-Morgan meets with clients in person when possible, especially initially, and uses conference calls for clients in other states to build relationships and understand their businesses.
How does Morgan handle client billing and payment methods?
-Some of Morgan's clients use paper checks, while others may use QuickBooks merchant services. She incorporates credit card fees into her pricing structure if necessary.
What are Morgan's strategies for finding new clients?
-Morgan relies heavily on word-of-mouth and networking, as well as leveraging social media to inform her network that she is available for bookkeeping services.
Who typically pays for the QuickBooks subscription when working with clients?
-The payment for QuickBooks can be handled either by the bookkeeper or the client. Morgan sometimes gets a wholesale deal and covers the cost, which is then included in her fees.
How should a new bookkeeper determine their rates?
-Morgan recommends starting at $40 an hour and adjusting based on experience and location. Fixed pricing is also an option, providing predictability for both the bookkeeper and the client.
Outlines
π€ Deciding When to Deny Bookkeeping Services
Morgan from Fine Points Tapas addresses the question of when to deny bookkeeping services to potential clients. She explains that she might not take on a client if they are too small to afford a bookkeeper or if they do not wish to use QuickBooks, as she specializes in this software. Additionally, she discusses the importance of a good fit between bookkeeper and client, including shared values and compatible working styles. Morgan also shares her experience with reconciling clients' books, mentioning that she has not encountered a situation where she couldn't reconcile an error, but acknowledges the existence of the forced reconciliation function in QuickBooks and the debate among bookkeepers about its use.
π Client Paperwork and Invoicing Preferences
Christina's question about the handling of paperwork and invoicing leads Morgan to discuss her preference for minimizing paperwork and not dealing with clients' physical receipts or invoices. She explains that she prefers clients to file their own receipts and has started using QuickBooks Online's receipt capture feature for a paperless approach. Morgan also shares examples of her past work with accounts payable and receivable, including a non-profit organization where she handled bill payments in person and a medical practice where she managed digital invoicing after insurance claims.
π Setting Up New Client Accounts and Reconciliation
Craig's inquiry about the initial setup for new clients prompts Morgan to describe her process for establishing open accounts and reconciling bank accounts. If a client is new to QuickBooks, she records the opening balance as an equity account. For existing clients, she reviews previous reconciliations and continues from the current state. Morgan emphasizes the importance of understanding the client's current situation and working from there.
π° Client Retention and Rate Increase Strategies
Stephanie asks about client retention and how to handle rate increases. Morgan admits she hasn't had much experience with rate increases but suggests providing clients with advance notice and explaining the reasons for the increase. She believes that rate adjustments are a normal part of business and that clients will generally understand. Morgan also discusses the benefits of being a QuickBooks Online accountant, including free training and the potential for client referrals.
π€ Meeting Clients and Billing Methods
Sandra's question about meeting clients and billing methods is answered by Morgan, who explains that she often meets with clients, especially initially, either in person or via conference calls to build relationships. She also discusses her preference for clients to write paper checks, but mentions that she would use QuickBooks merchant services for clients who prefer not to use paper checks. Morgan highlights the convenience of integrating services and incorporating credit card fees into her pricing structure.
π Finding Clients and Determining Pricing
Tracy's question on finding clients leads Morgan to share her strategies, including networking and word-of-mouth referrals. She also mentions the importance of letting people in one's network know about her bookkeeping services. Regarding pricing, Morgan advises starting at $40 an hour and adjusting rates based on experience and location. She also discusses the option of fixed pricing for clients, providing predictability for both parties.
π Closing Remarks and Invitation for Further Questions
In the final paragraph, Morgan thanks the viewers for their submitted questions and encourages them to leave more in the comments or for future videos. She expresses her hope for continued support and engagement with her bookkeeping business content.
Mindmap
Keywords
π‘Bookkeeping
π‘QuickBooks
π‘Bank Reconciliation
π‘Accounts Payable (AP)
π‘Accounts Receivable (AR)
π‘Reconciliation Discrepancy
π‘Pro Advisor
π‘Networking
π‘Rate Increases
π‘Remote Work
π‘Invoice
Highlights
Morgan from Fine Points Tapas discusses bookkeeping questions in a casual Q&A format.
Denying services to potential clients is based on factors like size, use of QuickBooks, and compatibility.
QuickBooks specialization allows for higher charges and efficiency.
Forced reconciliation in QuickBooks can be used for minor discrepancies, but caution is advised.
Morgan has not encountered a client's books that couldn't be reconciled.
Preference for dealing with bank reconciliations and financial statements rather than paperwork.
QuickBooks Online receipt capture is a tool for going paperless.
Examples of handling accounts payable and receivable in different business scenarios.
Setting up new clients in QuickBooks involves recording opening balances or continuing from existing files.
Client retention and rate increases are managed through communication and understanding.
Free training for bookkeepers is available through QuickBooks Online Accountant.
Meeting clients in person or virtually is crucial for building relationships, especially in the beginning.
Billing clients can be done through paper checks, ACH, or QuickBooks merchant services.
Word-of-mouth and networking are effective ways to find bookkeeping clients.
Who pays for QuickBooks depends on the client's existing subscription or the bookkeeper's arrangement.
Starting bookkeepers are advised to charge $40 an hour, with potential for rate increases as experience grows.
Fixed pricing for bookkeeping services can provide predictability for both the bookkeeper and the client.
Transcripts
hi I'm Morgan from fine points tapas and
today I'm gonna be doing a question and
answer session with all of your guys's
bookkeeping questions so I collected
questions from different places and I've
put them all together I have my computer
sitting here today this will probably be
a little bit more casual format I
probably won't edit every single piece
of dead space as much as I usually do
I'll just go through these questions and
chat with you guys give this video a
thumbs up if you liked it that helps me
out so much helps you to know that
you're engaged in my video and you want
more to see more like these and don't
forget to hit the red subscribe button
down below
to get a bikini video for me every week
so the first question is from Alexis and
she asked at what point would you deny
services to a potential client so that's
a really good question one instance that
I probably wouldn't take on a client is
if they're really just too small and I
don't think that they can or should
afford a bookkeeper yet so in that case
you know I might be like you know great
you're getting started in your business
why don't you contact me in like six
months to a year and then maybe you'll
have like the income that we'll really
be able to support a bookkeeper as well
as if a client doesn't want to use
QuickBooks then I usually won't take
them on because I really just want to
specialize in QuickBooks and I don't
want to be learning a bunch of different
programs all the time because that's not
um not efficient for me and I'm able to
charge a higher amount if I really
specialize and have that niche in just
QuickBooks and then um other times I've
found that sometimes it's just like not
a good fit like in any other job
situation you know usually like both
people kind of like sense it either like
maybe like sometimes morals aren't the
same or just your style or maybe the
client um is kind of unwilling and
unable to have someone work remotely and
they just don't have like the technology
in place for that so just like those
type of styles I wouldn't say like the
phrase deny services you know seems like
kind of dramatic to me but um yeah so I
don't really think as denying services
or like firing a client which I would do
if I needed to if they weren't working
out or if they weren't paying me or
something but I do think that usually
it's just you kind of feeling out to see
you guys are a good fit together alright
and then she also asked have I ever come
across a client's books that I wasn't
able to reconcile so personally no I was
trying to think back I can't remember a
time that I like really couldn't find an
error like usually there's always
something you know something's off
you're like usually you can just go back
through the bank and find it I have I
know that there is a forced
reconciliation function in QuickBooks
that you can use if you can't you know
if you're off by like a few cents and
you can't find it and then I believe
that makes a journal entry and it has
its own like expense category in the
chart of accounts that just says like
reconciliation discrepancy or something
so I know you learned about that in like
classes I've taken and then I've heard
of other bookkeepers talk about that and
it kind of is a little bit of a
bookkeeper like discussion like some
bookkeepers are like you should never
ever use that because you know there's
something wrong like those few pennies
are telling you something's wrong in
your books and you need to figure out
what it is and it took me a while to
kind of grasp this but really like a
small a couple pennies could be like so
you know you're out you have your income
and your expenses so say you have a
thousand dollars like incorrect extra
income and then you have nine hundred
and ninety-nine dollars and 99 cents of
extra or of an error in your expenses so
those things you know will equal out to
just be like a penny or a very small
amount but really the error is like
almost $2,000 worth of mistake you know
if you're not supposed to have this and
you're not supposed to have this
thousand dollars and of course yeah it
equals out but you know those small
pennies the small errors or a couple
dollars can help you uncover maybe a
bigger problem within your books and so
that's kind of like one school of
thought of bookkeepers like never use
that function and then the other school
of thought is you know the client is
paying me you know 40 60 70 80 dollars
an hour to reconcile
books and it's not worth my time because
I'm actually gonna be charging the
client for that time searching for those
pennies so to the client you know it's
more money that they'd be spending than
you're really saving then so I mean I'm
kind of somewhere in the middle I try I
would always try as hard as I can to
find any discrepancies but at some point
I do think it's fine to use the
reconciliation discrepancy function or
the forced reconciliation all right and
then Christina asked um okay so she was
kind of asking about the layout of my
business and how I work with paperwork
specifically so she said do I exchange
any type of paperwork of clients like
receipts or invoices and then do clients
handle their own AP and AR so that's
like invoice in their own invoicing in
their own bill pay so any accounts
receivable and accounts payable so she
made the observation that the things I
talk about most are bank reconciliations
for financial statements and that
analysis and the payroll is an add-on
and she said she's trying to start her
business are just saying to figure out
what um what services to provide it so
this actually made me realize that that
is true that's kind of almost like a
niche or specialty I have that I kind of
have the preference that I just want to
be dealing with people's bank
reconciliations and and that type of
thing and I prefer not to take any
paperwork so you can definitely be a
bookkeeper that deals with a lot more
paper than I do but that's just not my
preference so in terms of paperwork I
try it as hard as I can not to take any
of my clients paperwork I'll have them
file their own receipts in their offices
and depending on the client and their
size and the type of business I've
started been starting to use the
QuickBooks Online receipt capture so
they can take a picture of it and it'll
send it to QuickBooks and then
I can attach it to that expense so that
is a great way to go paperless I know
also sometimes you know bookkeepers do
use Dropbox or other types of online
programs like that too to deal with
paper or deal with you know Records and
stuff um so I did want to give you a
couple examples of clients that I have
done accounts payable and accounts
receivables with so so I'll start with
bill-paying so for a larger client I had
it was a non-profit with about like 40
people that worked there and I would go
into their office once a week and
basically pay bills for them and then do
other things in QuickBooks as well but
how the bill paying worked was they
would get all their paper statements in
the mail it was pretty paper-based and
then there was different department
heads so there was I think there's three
different departments so the department
heads would get their bill they'd verify
that it was the right amount they would
sign it or approve it and then they
would code it so tell me like what
category they wanted it in QuickBooks
and then so each week I would be I would
have a stack of maybe like 20 or so
bills to pay and then I would put them
in QuickBooks in the write checks area
and then print them out and then made a
mail I'm in the physical mail to each
vendor so and in QuickBooks you can keep
all the vendor information so you can
keep you know it usually be a lot of the
same vendors so every month I could that
addresses were saved in there and then
when they print it out they print out in
the cheque so you can just get their
little envelopes with Windows where it
Peaks through so it's pretty easy and
then all the checks are earning
QuickBooks and so when the vendor cashes
them you just would match what comes
through the bank with what you've
already entered in QuickBooks so that is
definitely a way to do Bill Pay and yeah
so that's one option of that's a very
paper-based system and then in terms of
invoicing I worked for a client that was
like a medical practice and this one was
a little bit more digital
based business so it was a medical
practice so I was in terms of invoicing
all the clients and the difference there
was it would go through insurance first
so anytime a patient would come to the
medical practice they'd go to first get
billed insurance and then we had a
separate um like a website or service
that told me how much insurance paid and
then how much was left to charge the
patient so then I would go take say it
was $130 I take that $130 I would put it
in QuickBooks as an invoice and then I
would email the invoice to the to a
patient and then they would be
responsible for paying that often I had
their credit card information on file
and so I could just run their credit
card if they had approved that ahead of
time otherwise they could also bring a
check into the office and then the
someone an office would cash it because
I was off-site so that worked well for
that business so that's just two
examples of I can do payables and
receivables depending on the client and
how they want their offices set up other
clients just do their bill pay like
maybe the owner would do the bill pace
through their bank account and then I
would just see you know all the expenses
hit the bank and then I would just
categorize and be like okay Comcast I
know that's you know Internet and etc
all right next one is Craig so he asked
like about when you first get a new
client how you do it so he said when you
get a new client how do you set up open
accounts and do you reconcile their bank
account or do you just record an opening
balance when you take over so this most
so yeah so this mostly depends on if the
client is starting a new QuickBooks file
or not so anytime a client so say the
client was using a different software or
they're just using Excel documents or
does something other than QuickBooks
then when you open the QuickBooks file
you were to record the opening balance
so whatever their bank account says on
that day
and usually you'd start it on January
first not all the time but typically a
client would want their you know
QuickBooks file for an entire year so
you'd start it probably January first
you'd write the opening balance that
would be an equity account because it's
money it's not income that they made
just then it was like equity that was
already in the business so yeah so in
that case if it's a new file you record
the opening balance but alternatively if
they already had a QuickBooks file that
was looking good I would just you know
look over it make sure that all the
reconciliations look good maybe
reconcile the the months previous
and then just start off wherever they
ended or where you know I would just
start with the present and go forward
from there Stephanie asks how long do
clients typically stay with you do you
have a lifelong clients and if so how do
you inform them of rate increases as I
grow over the years so that's a great
question as well you know I actually
really haven't had to deal with this too
much yet because I worked when my first
daughter was born I worked for a few
years and then I kind of like took a
pretty big step back when I had my
second kid so I don't have I gave away
all the clients from the first couple
years to other bookkeepers and then I
haven't really had to you know do rate
increases since then but I would imagine
you just do it similarly to you know
like a hairdresser or any other service
provider that has rate increases maybe
give your clients like some notice be
like you know in six months my rates are
going up and it's for these reasons
maybe because QuickBooks has raised
their rates and so my expenses have gone
up you know I have more experience now
so give them fair warning give them kind
of the reasons why and then you know I
think it's perfectly understandable and
reasonable for you to raise your rates
from time to time I think that's a
normal part of business and I think
people will understand and maybe if
there's a client that's not able to
afford that maybe that's just a sign for
both of you guys that maybe it's time to
you know end that relationship and then
maybe you can spend that time working
for a new client you'll have extra time
to
and on someone else who is able to
afford that and then I have a lot of
questions about just where to get free
that free training and I made a video
all about that so I'll link it up in the
cards and then down in the description
box you just want to make sure you go to
QuickBooks Online accountant and then
there's pro advisor training within
there it's totally free to sign up for a
QuickBooks Online accountant definitely
do that if you haven't already just
being a pro advisor has a lot of
benefits you can it's kind of like an
industry standard you can use this
little badge on your website and say
like I'm a pro advisor and I'm certified
in QuickBooks Online as well as they
have like a directory where you can
people can look you up so you can make a
little profile in there so in theory
clients could find you that way and then
oh the other thing I was gonna say about
QuickBooks Online accounting is try as
hard as you can to find deals a lot of
times they'll have the deal that five if
you sign up five new clients there are
only $5 each every month and that's for
two years so that's I think the best
deal I've seen on QuickBooks Online
accountant but so yeah definitely try to
get that deal if you can all right
Sandra said that I work from home but do
I ever meet with my clients so I
definitely do especially at the
beginning as I'm kind of getting to know
them if it's a local client then I will
meet with them and personally theirs at
their office or at a neutral location
like a coffee shop or something and then
if it is someone that works or some of
it's in another state I'll usually do a
conference call or two or three as we're
kind of getting started getting training
and I'm learning their business so that
just really helps build usually I use
zoom for that as well it's a free
resource that you can use for conference
calls that just helps you really build
like relationship with people get to
know them and just the more you can
communicate the better because that is a
challenge I'm working from home is just
that you know you don't always you're
not right there asking questions all the
time so I do find it it can be pretty
efficient because you just I just have a
list of all my questions go through them
all and then
we're able to communicate that way so
that works well and then same ass with
billing clients do I use a ACH feature
via your bank or is there another way um
I said I would say actually a lot of my
clients right now writing paper checks
and put them in the mail and I'm like
that's perfectly fine with me because
that's part of it how their business
system is working like they are used to
writing checks and then it there's no
fee for me which is nice but any clients
that don't want to use paper chips I
would probably use the QuickBooks the
merchant services through QuickBooks
mainly because it's easy cuz all kind of
tied together and I wouldn't have to do
extra work for it
and credit card fees I would just fold
into my pricing structure so that I
wouldn't be charging them the you know
one two three percent make sure it's
included as part of my services all
right Tracy asks how do you find clients
um I do have a video on how to get
clients as a freelancer I'll link it
down below so check that out for like a
bunch of ideas I'd say my best clients
came really from word-of-mouth and
networking I feel like that's how
everyone says that's the best way to get
a job now and I would agree yeah I think
some of my best clients were like kind
of like acquaintances like classmates of
my sister or classmates of my husband or
you know just someone I knew but like
they weren't like my best friend but
they were you know kind of connected to
me somehow and then I was recommended to
them so yeah I would definitely work on
networking that's awesome anytime you
can get your name out there tell your
friends a family post on your Facebook
or Instagram that you're a book keeper
and you're looking for clients and you'd
be surprised how many people need a book
keeper and how common it is and when
people need a book keeper they don't
really know where to look sometimes so
they are happy to have you as you know a
resource that that's in their network
who pays for QuickBooks so bookkeepers
do it both ways sometime
the bookkeeper will pay or the client
will pay how I usually set it up is if
the client already has a quick
QuickBooks subscription and they're
going and they're you know I'm just
taking over then I'll just I won't
change anything I'll just pick up where
they left off they'll invite me as a
user and then I will work on their
QuickBooks file if it's a newer client
who is new to QuickBooks then I can get
them a wholesale deal and so then I
would be paying for QuickBooks as long
as my clients meet like a monthly
minimum
I personally cover the cost for them so
it's like kind of like free for them
even though it's kind of included in
like my fees or my cost so in that case
I'm paying for QuickBooks I've also had
it done where the client for a variety
of reasons it's maybe they want to do
the books themselves or you know it's a
friend or something then they can buy
QuickBooks at a at the wholesale price
my wholesale price as a QuickBooks
accountant member and then I just charge
them usually I charge them for the year
so I'll just send them an invoice at the
beginning at the end of the year and be
like this is your QuickBooks
subscription that I paid for you and
QuickBooks does have it set up where if
you want to get that wholesale price the
account the bookkeeper has to be the one
to pay and then it's your choice how you
want to be repaid for that if you want
to roll it into your services or if you
want to put a separate line item on an
invoice and that's up to you but
bookkeepers do it both ways so just kind
of find out what's easiest for you and
what makes the most sense all right and
Ricky asked how much should I charge
clients when I do their bookkeeping so
this is still something that I am kind
of working through in figuring out and I
want to like test as much as I can
before I get a video up for you guys
um but I recommend if you're just
starting out charge $40 an hour and it
depends on what area you live in of
course kind of you might want to do some
price matching or price research in your
area and see how much bookkeepers charge
so start out there then you can as you
get more experienced you can raise your
rates every so often maybe when you get
a new client
you'll quote them a little higher
there's also fixed race fixed pricing
which means just charging a set amount
per month that is preferable because
then both you and the client know what
to expect and then if you do you're
quicker than you you know you're kind of
rewarded with that because you have time
left over and you get the same amount of
money so yeah so those are kind of the
basics I'd say you start out hourly for
new clients I start out hourly because
it's often hard to figure out how much
how long with their books will take when
you're first getting to know their
business alright this video is getting
pretty long so I'm going to cut it off
for now for today's video so thank you
guys so much for submitting questions
let me know in the comments down below
any other questions you might have
and I can answer down there or and
definitely include it in another video
if it's something that I get in getting
a lot so good luck guys
I hope you enjoy starting your
bookkeeping business and I would love to
talk to you more soon thanks Mike
[Music]
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