Securden Customer Success

Summary

The speaker discusses transitioning from an outdated on-premise password vault solution to a new, more secure and manageable system. They praise the responsiveness of the support team and the product's ability to integrate with Active Directory, emphasizing its value in maintaining secure access to critical accounts. The customer support is highlighted as exceptionally helpful, with quick resolutions and updates to meet customer needs, making the product indispensable for their operations.

Takeaways

• 🐟 The company is seeking a password vault solution to replace their old, on-premise legacy system.
• 🔒 They require a solution that can be run on-premise for better management and maintenance of secure data.
• 🤝 The skill team's demo was convincing, leading to the decision to move forward with a new solution.
• 👍 The new solution meets their needs and has been very satisfactory so far.
• 🛠️ The support team is reactive and effective in resolving issues, which is crucial for the company.
• 📈 There have been notable improvements in the application, enhancing its functionality.
• 🔄 The ability to write back passwords into Active Directory is highly valued for managing secure accounts.
• 👨‍💼 Customer support is described as always helpful, fixing issues and accommodating new requests promptly.
• 📅 New features and requests are often available in the next release within a few weeks, showing a quick response to customer needs.
• 🌟 The speaker highly recommends the product, praising its usefulness and the exceptional support.

Q & A

What was the primary reason for seeking a new password vault solution?

The company was using a very old legacy on-premise solution and needed something they could manage and maintain with high security to meet their customers' requirements.

What were the key factors that influenced the decision to choose the new password vault solution?

The decision was influenced by a good demo from the skill team, the ability to run the solution on-premise, and the solution's capability to meet the company's security and management needs.

How has the new password vault solution improved the company's operations?

The new solution has provided notable improvements in the application, allowing the company to write back passwords to AD, manage secure accounts, and maintain data security effectively.

What is the company's experience with the customer support of the new solution?

The customer support has been described as amazingly helpful, reactive in resolving issues, and quick to implement new requests within a couple of weeks.

How does the company utilize the new solution's ability to write back passwords to AD?

The company uses this feature to handle accounts that require high security and maintenance, such as not BL glass accounts.

What is the significance of the ability to write back passwords to AD for the company?

This ability is invaluable to the company as it helps in keeping secure accounts maintained and managed effectively.

How quickly does the support team typically address new feature requests?

New feature requests are typically available in the next release within a couple of weeks.

What does the company consider as the key to their positive experience with the new solution?

The company considers the second-to-none customer support as the key to their positive experience with the new solution.

Would the company recommend the new password vault solution to others?

Yes, the company would absolutely recommend the solution to others, citing its usefulness and the brilliant support.

How does the company describe the overall performance of the new solution?

The company describes the overall performance of the new solution as working absolutely brilliantly with little to no issues.

What is the company's strategy for introducing potential customers to the new solution?

The company's strategy involves putting potential customers in touch with the solution provider to speak about the product's benefits and features.

Outlines

00:00

🔒 Transition to a Secure On-Premise Password Vault

The speaker discusses the need for a secure, on-premise password vault solution due to the nature of their customers' data security requirements. They mention transitioning from an old legacy system and highlight the importance of managing and maintaining data security. The decision to move forward with the Skill team's solution was based on a positive demo experience, and they have found the application to be reactive in resolving issues, with notable improvements and excellent customer support. The ability to write back passwords to Active Directory is identified as invaluable for maintaining secure accounts.

Keywords

💡Password Vault

A password vault is a digital repository where users can securely store, manage, and access their passwords. In the video's context, the company was seeking a password vault solution to replace their outdated on-premise system, highlighting the need for secure and manageable password storage.

💡On-Premise

On-premise refers to a type of software deployment where the software is installed and operated from the user's local infrastructure rather than being hosted remotely. The video discusses the company's preference for an on-premise solution to manage and maintain their data securely.

💡Customer Support

Customer support is the assistance provided by a company to its customers in the use of its products or services. The script emphasizes the high quality of customer support from the password vault provider, noting their helpfulness and quick resolution of issues.

💡Legacy System

A legacy system is an old computer system or application that is still in use but is no longer actively supported or updated. The video mentions a legacy on-premise solution that the company was using, which they decided to replace.

💡Data Security

Data security involves protecting data from unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction. It is a central theme in the video, with the company needing a solution that ensures the security of their data.

💡Reactive

Reactive, in this context, refers to the ability of a company or system to respond quickly and effectively to issues as they arise. The video praises the password vault provider for being reactive in resolving any issues that the company faced.

💡Application Improvements

Application improvements refer to enhancements made to a software application to increase its functionality, usability, or performance. The script mentions notable improvements in the password vault application, which have contributed to its effectiveness.

💡Active Directory (AD)

Active Directory is a directory service that is used to store and manage data about network resources in a networked environment. The video discusses the ability to write back passwords to AD, which is crucial for managing secure accounts.

💡Glass Accounts

Glass accounts, also known as 'glass user accounts', are user accounts that have no password or a known password, allowing anyone to log in. The video mentions handling glass accounts securely as a requirement for the password vault solution.

💡Product Utility

Product utility refers to the usefulness or practicality of a product in fulfilling its intended purpose. The video script highlights the product's utility, stating that it works brilliantly with little to no issues.

💡Release Window

A release window is a period during which a product or software update is made available. The video mentions that new requests from customers are often available within a couple of weeks, indicating a quick release window for updates.

Highlights

Searching for a password vault solution to replace an outdated legacy on-premise system.

The necessity for an on-premise solution due to customer nature and data security requirements.

A positive demo experience with the skill team leading to a decision to move forward.

The new solution meeting the company's needs for security and data management.

Responsive customer support and quick resolution of issues.

Notable improvements in the application's functionality.

Excellent support from the team, including quick updates to meet new requests.

The ability to write back passwords to AD is crucial for handling sensitive accounts.

Customer support is described as amazingly helpful and proactive.

Issues are fixed promptly, and new features are rolled out within weeks.

High praise for the product's usefulness and reliability with minimal issues.

Support is considered second to none, which is essential for the user.

A willingness to recommend the product to other customers.

The product works brilliantly with little to no issues, according to the user.

The user emphasizes the importance of the product's support for their operations.

The transcript ends with a strong endorsement of the product and its support.

Transcripts

[Music]

little fish we're looking for a uh

password Vault solution we were using a

very old Legacy on premise um solution

and due to the nature of a sort of our

customers we need something we could run

as an on- premise um so we could manage

and maintain the data um secured and

sort of tick all those cxes and after a

good demo from the skill team uh we

decided to move forward

and so far can give what we

need so very much so um secur be very

reactive at resolving any issues there

been notable improvements in the

application um and uh uh supports been

has been really good

I think the ability

to um write back passwords and AD b as

Roger Mo we handle uh with not BL glass

accounts and St that that we need to

keep secure and maintained and that

ability is is AB invaluable to

[Music]

us as I said before the customer support

is always amazingly helpful they they

fixed the issues for us and if they have

a new request G it's available in the

window the X release within couple weeks

at post so yeah

brilliant I absolutely would and house

and yeah I uh uh put us customer of ours

to to speak to you guys uh the product

is just so useful uh it works absolutely

brilliantly with with little to no

issues um and as I say the support is is

second to n which is Absol key to me