Tangis Pilu Anak Kehilangan Ibunya Diduga Perawat Lalai, 'Kupanggil 10 kali nggak ada yang datang'

Summary

A viral video captures the heartbreak of a daughter whose mother passed away at RSUP H. Adam Malik Medan, allegedly due to slow medical response. The video, shared on Instagram in October 2025, shows the daughter calling for help multiple times while her mother lay weak and unresponsive. The hospital clarified that the incident occurred in May 2024, with the patient being treated for cancer and other conditions. They emphasized that the nurse was contacting the on-call doctor, and despite best efforts, the patient passed away. The hospital expressed condolences, highlighted ongoing internal evaluations, and reaffirmed their commitment to improving patient care.

Takeaways

• 😢 A video went viral showing a woman grieving because her mother did not receive timely attention from nurses at RSUP H. Adam Malik Medan.
• 📅 The video was uploaded on Instagram @sumut on October 21, 2025, but the incident actually occurred on May 31, 2024.
• 🚨 The grieving woman claimed she called the nurses 10 times without receiving a response while her mother was critically ill.
• 👩‍⚕️ Nurses were reportedly attending to the patient but were also contacting the on-duty doctor to assess the situation.
• 🩺 The patient was a recurring case with cancer and other comorbidities, hospitalized for 10 days and treated by two specialist doctors.
• ⏰ The patient ultimately passed away at 04:38 WIB despite medical interventions, including blood transfusions and medication.
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• 🏥 The hospital expressed condolences and stated that the medical team had provided the best possible care during the patient’s stay.
• 📢 RSUP H. Adam Malik emphasized that the family did not file an official complaint regarding alleged negligence; the hospital only learned of the issue after the video went viral.
• 🔍 The hospital committed to an internal evaluation to prevent similar incidents in the future and to improve patient care.
• 💬 Public reactions were mixed, with many expressing sympathy and demanding clarification from the hospital about the quality of care provided.

Q & A

What was the main issue highlighted in the viral video from RSUP H. Adam Malik Medan?

The video showed a woman expressing her disappointment over the slow response of nurses when her mother, a patient, was in critical condition. She claimed she called the nurses ten times but received no immediate assistance, leading to her mother’s death.

When did the incident in the video actually occur?

The incident occurred on May 31, 2024, even though the video went viral on October 21, 2025.

What was the condition of the patient before her passing?

The patient had been repeatedly admitted to the hospital, most recently on May 20, 2024, with a type of cancer and several other comorbidities. She was weak, pale, and received medical treatments including blood transfusions and medication.

How did the hospital respond to the allegations in the viral video?

The hospital expressed condolences, explained that the medical team had already been taking all necessary measures, and stated that the nurses were actively contacting the on-duty doctor when the patient’s condition worsened.

Who provided the official statement on behalf of the hospital?

Rosario Doroti Simanjuntak, the manager of legal and public relations at RSUP H. Adam Malik, provided the statement.

Did the patient’s family file an official complaint about the alleged negligence?

No, the family did not submit an official report to the hospital. The hospital only became aware of the allegations after the video circulated widely on social media.

What measures did the hospital say they would take following the incident?

The hospital stated they would continue internal evaluations of all staff to prevent similar incidents and use the event as a basis for improving patient care in the future.

How did the public react to the viral video?

Many social media users expressed condolences and concern, and some called for the hospital to provide clarification regarding the service quality on the night of the incident.

Which medical specialists were involved in treating the patient?

The patient was treated by two specialists: a doctor in internal medicine with a subspecialty in hematology-oncology, and a doctor in internal medicine with a subspecialty in tropical infectious diseases.

What was the final time of the patient’s passing?

The patient was declared deceased at 04:38 WIB after her condition had worsened despite the medical team’s interventions.