How To Pass the SHRM EXAM: A COMPLETE Study Guide

Summary

This video launches a complete study guide for the SHRM exam, aimed at reducing overwhelm and providing a clear plan to succeed. The presenter explains the true structure of exam questions, breaking them into defined knowledge questions with one correct answer, undefined knowledge questions with a best answer, and situational judgment questions. Viewers learn how to recognize each type and apply the right study strategies. The video emphasizes understanding the SHRM competency model, carefully analyzing what each question asks, and using the STAR method to evaluate situational scenarios. Overall, it sets a strong foundation for effective exam preparation.

Takeaways

• 😀 The SHRM exam includes two main types of questions: Knowledge Questions and Situational Judgment Questions.
• 😀 Knowledge Questions can be further divided into 'Defined' and 'Undefined' types.
• 😀 Defined Knowledge Questions have one clear correct answer, which can be memorized with flashcards.
• 😀 Undefined Knowledge Questions have a best answer, but may also have several reasonable alternatives.
• 😀 Flashcards are useful for mastering defined knowledge questions, especially for terms and concepts.
• 😀 Situational Judgment Questions (SJQs) require careful analysis of scenarios, but they're often the best chance to score well on the exam.
• 😀 To answer Situational Judgment Questions effectively, follow the STAR method: Situation, Task, Action, Result.
• 😀 The SHRM Competency Model is essential to understand as it guides what the exam is looking for in responses.
• 😀 When answering Situational Judgment Questions, focus on the primary problem or challenge presented and avoid assumptions.
• 😀 Always read questions carefully and stick to what’s in front of you; don't alter the questions or rely on personal company experience.

Q & A

What are the two main types of questions on the SHRM exam?

The SHRM exam features two main types of questions: Knowledge Questions and Situational Judgment Questions.

What are 'defined knowledge questions'?

Defined knowledge questions have one correct answer, and all other options are incorrect. These questions typically focus on concrete concepts and can be studied using flashcards.

Can you give an example of a defined knowledge question?

An example would be: 'What is the business model that converts raw materials into products customers want?' The correct answer is C, 'Value chain.'

What distinguishes 'undefined knowledge questions' from 'defined knowledge questions'?

Undefined knowledge questions have a best answer, but they may also have one or two other answers that are reasonably good. They require more nuanced understanding and can't be answered with flashcards.

What would be the most effective HR step to reduce turnover according to the undefined knowledge question example?

The most effective HR step to reduce turnover is A, 'Develop and administer an employee satisfaction survey that solicits candid feedback.'

What are Situational Judgment Questions (SJQs) and how should you approach them?

Situational Judgment Questions present a scenario and require selecting the best answer from multiple good options. These questions are undefined, meaning there's no one right answer but a best solution based on the scenario.

What are the key tips for answering Situational Judgment Questions?

Key tips include: 1) Fully understand the situation presented. 2) Read the question carefully and answer only what's asked. 3) Use the STAR method to structure your answer: Situation, Task, Action, and Result.

What is the STAR method and how is it useful in answering situational questions?

The STAR method stands for Situation, Task, Action, and Result. It helps you analyze the situation, determine the necessary action, and predict the potential outcome, which is essential for answering Situational Judgment Questions effectively.

What does the SHRM competency model focus on, and why is it important for the exam?

The SHRM competency model focuses on the core competencies that SHRM expects candidates to understand. It’s important because knowing these competencies helps you understand what SHRM is looking for in your responses during the exam.

How should you approach reading and answering questions on the SHRM exam?

You should read each question carefully and avoid making assumptions. Focus on the key issue, understand the context, and address the problem directly. Do not base your answers on your company’s policies but on the general principles expected by SHRM.