Online Shopping - English Conversation Speaking Practice | English Speaking Course

Summary

In this video, two friends share their disappointing experiences with online shopping. One ordered a pair of headphones from a global website, only to receive a defective product with missing cables. Despite the challenges, she remains unfazed, learning from the situation. The other friend recounts his regretful shoe purchase from a pop-up ad, where poor customer service and misrepresented products left him frustrated. Both agree that it's crucial to read reviews and avoid shopping through unreliable sources, emphasizing the importance of careful, informed online shopping.

Takeaways

• 🛒 Online shopping is convenient, allowing global purchases through platforms like Amaze using Visa.
• 📦 Products ordered online can sometimes arrive damaged, so handling and packaging quality is important.
• 🎧 Checking product functionality, like Bluetooth headphones, is crucial upon delivery.
• ⚠️ Some online shops may provide poor-quality products despite good past reviews or recommendations.
• ↩️ Return policies, such as Amaze's 7-day return window, are essential to know when shopping online.
• 📧 Customer service may be unresponsive, and shop accounts can disappear, leaving buyers at a loss.
• 💸 Discounts and sales events, like 'Amaze Day,' can make online shopping tempting but not always successful.
• 🖱️ Pop-up ads can be misleading and lure customers into buying products that do not meet expectations.
• 👟 Product color, size, and comfort can differ from online images, leading to disappointment upon receipt.
• 💡 Checking reviews and researching sellers before purchasing can prevent poor buying experiences.
• 😓 Buying impulsively or trusting flashy websites without verification can lead to regret.
• ✅ Learning from negative experiences helps develop better online shopping habits in the future.

Q & A

What was the initial topic of conversation in the transcript?

The conversation initially focuses on online shopping, specifically discussing personal experiences with purchasing products online, including issues with the quality and service of certain items.

What problem did Lucy face with her headphone order?

Lucy received her headphones, but the box was damaged, and the headphones did not include the necessary charging cables. Additionally, the Bluetooth functionality did not work as expected.

Why did Lucy believe she might have been scammed?

Lucy suspected she had been scammed because the seller did not respond to her complaint email, and the shop's account on the website disappeared, suggesting they had blocked her.

What did Lucy mention about her purchase during Amaze Day?

Lucy bought the headphones with a 50% discount during Amaze Day, a sales event on the website, but despite the deal, she was dissatisfied with the product quality.

What did Lucy plan to do to warn others about the product?

Lucy planned to create another account and leave a two-star review for the headphones, criticizing them as the worst products she had ever bought.

What issue did Tom encounter with his online shoe purchase?

Tom's issue was that the shoes he ordered turned out to be uncomfortable and the wrong color, appearing faded and pink instead of red. Additionally, the shoes did not fit well and were painful to wear.

How did Tom describe his experience with the seller's customer service?

Tom described the seller's customer service as poor, as they did not respond promptly to his inquiry about shoe size and only provided a late reply stating that the size was unavailable. The seller also did not offer alternative suggestions.

What is Tom's reflection on buying from websites promoted by pop-up ads?

Tom learned the lesson that buying from websites promoted by pop-up ads can be risky. He regrets purchasing shoes from such a site and acknowledges that the website's promises and images were deceptive.

What advice did Amy give regarding online shopping?

Amy advised Tom to always check reviews before making online purchases, particularly to avoid products from questionable sellers and websites.

What common theme can be identified in both Lucy's and Tom's experiences?

Both Lucy and Tom had negative experiences with online shopping due to issues with product quality, poor customer service, and deceptive marketing. They both expressed regret over not researching or reviewing the products before purchasing.