LAPOR! PELAYANAN BURUK!

Summary

The transcript captures a conversation about the struggles and frustrations of obtaining an ID card in Indonesia. The speaker discusses the lengthy queuing process, delays in service, and the importance of having the necessary documents. It also touches on the challenges faced by individuals due to financial constraints, highlighting the need for patience and persistence. Additionally, the conversation briefly touches on the public service complaint system and the importance of reporting issues to improve services.

Takeaways

• 😀 The speaker is attempting to complete their ID card process, which has taken much longer than expected.
• 😀 The speaker is frustrated by the long wait time and the challenges of making an ID card.
• 😀 The speaker mentions a fasting period and the need to return early the next day due to limited service hours.
• 😀 The ID card service is close to closing for the day, with only a half hour remaining to serve customers.
• 😀 There are multiple people involved in the process, including a woman who is also waiting for her ID card.
• 😀 The speaker confirms they have completed the necessary paperwork for their ID card.
• 😀 There is mention of a complaint service called the 'People’s Online Aspiration and Complaint Service' for public service issues.
• 😀 The complaint service is an interactive social media-based platform for submitting complaints about government services.
• 😀 The report system is tied to various government entities such as the Ministry of Administrative and Bureaucratic Reform and the Ombudsman of Indonesia.
• 😀 The speaker expresses gratitude for the improvement in public service and is hopeful about the process moving forward.
• 😀 The speaker is preparing to leave but still needs to complete some paperwork and has received instructions on how to proceed.

Q & A

What is the primary topic of the conversation in the script?

The conversation mainly revolves around the process of obtaining an ID card, with discussions about the wait time, procedures, and challenges faced by the individuals involved.

Why does the speaker mention fasting in the conversation?

The speaker mentions fasting to explain the situation, likely referring to the time of day, possibly during Ramadan, suggesting that they are fasting and thus closing early.

What role does the public service report system play in this context?

The public service report system is discussed as a way for citizens to submit complaints or feedback about public services, indicating that this system is part of the broader administrative framework to improve services.

What issue is the speaker experiencing with the ID card process?

The speaker is experiencing a delay in the ID card process, possibly due to incomplete documents or a lengthy queuing time. They express frustration and difficulty in getting the ID card.

Why does the speaker say, 'I don't work today in Batu'?

The speaker mentions they do not work today in Batu to explain why they have time to queue and take care of their ID card, indicating that they took time off for this purpose.

What solution is suggested when there is no money to proceed with the ID card process?

The speaker suggests that if someone doesn't have money, they should report it and seek help through the public service complaint system, implying there might be a way to resolve the issue via official channels.

What is the significance of the statement 'report the cellphone' in the conversation?

The statement 'report the cellphone' refers to using the public service complaint system to report issues via a cellphone, as part of an online mechanism for submitting complaints about public services.

How is the interaction between the speaker and other individuals in the script structured?

The interaction is informal, with multiple speakers sharing their frustrations and experiences related to the ID card process, discussing administrative procedures, and even sharing some personal anecdotes.

What is the relevance of mentioning Pondok Labu in the conversation?

Pondok Labu is likely a location mentioned as part of the process or as a point of reference for where the speaker or another person is situated or where the ID card is being processed.

How does the speaker express their frustration with the ID card process?

The speaker expresses frustration by mentioning how painful it is to make an ID card and emphasizes the long wait time, suggesting they are worn out by the process and feel helpless at times.