Whistleblowing System

Summary

The Ministry of Maritime Affairs and Fisheries of Indonesia has a comprehensive whistleblowing system for employees to report violations. It includes various complaint channels such as a website, email, WhatsApp, and physical letters. Complaints are categorized and investigated within specific timeframes, ensuring confidentiality and protection for whistleblowers. The system guarantees legal protection, including safeguarding against retaliation and maintaining employee rights. Those who fail to report or submit false complaints may face disciplinary actions. The Ministry encourages employees to report violations to maintain integrity within the organization.

Takeaways

• 😀 The Whistleblowing system is a complaint submission service managed by the Ministry of Maritime Affairs and Fisheries in Indonesia.
• 😀 Complaints can be submitted through various channels: a website, email, WhatsApp, or non-electronic letters to designated addresses.
• 😀 Complaints must follow a specific format, including the 4 W's (What, Who, Where, When) and 1 H (How) for clarity.
• 😀 Employees must complete a registration form to create an account in the KKP Whistleblower system and can track their complaint progress.
• 😀 The system ensures the confidentiality of whistleblower identities and offers protection from retaliation and administrative actions.
• 😀 Complaints can be resolved within 14 days if they don't require field inspections, and up to 60 days for complaints needing more in-depth investigation.
• 😀 Employees are obligated to provide complete and accurate information to support the resolution of complaints.
• 😀 Whistleblowers are protected against isolation, neglect, and demotion as part of their legal protections.
• 😀 Disciplinary sanctions apply to employees who fail to report violations or submit false complaints.
• 😀 Whistleblowers may be rewarded if their complaints are proven true or legally substantiated by court decisions.
• 😀 Employees are required to uphold ethical standards, with sanctions applied for violations, including potential legal consequences.

Q & A

What is the Whistleblowing system in the Ministry of Maritime Affairs and Fisheries?

The Whistleblowing system is a complaint submission service used by employees in the Ministry of Maritime Affairs and Fisheries to report issues like abuse of authority or violations within the ministry. It is managed centrally through a website-based application.

What are the official channels available for submitting complaints within the Ministry?

Complaints can be submitted through several channels: the official website (www.kkp.go.id), email ([email protected]), WhatsApp [phone]), non-electronic mail to the head of TPK, or directly at the Ministry's office.

What should employees include in their complaints to ensure completeness?

Employees should ensure their complaint includes the following elements: 4 W's + 1 H — What (the substance), Who (the involved party), Where (the location), When (the time), and How (the chronology).

How does an employee submit a complaint via the Whistleblowing system?

To submit a complaint, employees must first register on the system by filling out the registration form. After registration, they will create an account where they can track complaints and communicate with administrators.

What is the resolution timeline for different types of complaints?

Complaints not requiring field inspections are resolved within 14 days, while complaints involving supervision, abuse of office, or violations like corruption may take up to 60 days, unless there is force majeure.

What protections are offered to whistleblowers in the system?

Whistleblowers are protected by confidentiality of their identity, legal assistance if needed, protection against retaliation, and guarantees that their position and rights will not be compromised.

What are the obligations of a whistleblower to ensure smooth processing of their complaint?

Whistleblowers must submit complete and accurate reports, cooperate with investigations, maintain confidentiality, and respond to requests for additional evidence or information.

What happens to employees who fail to report violations they know about?

Employees who fail to report violations they are aware of may face disciplinary sanctions as determined by authorized officials, according to laws and regulations.

What sanctions can be imposed on employees who submit false complaints?

Employees who submit false or slanderous complaints may face disciplinary sanctions in accordance with the relevant laws and regulations.

How is an employee's reputation handled if they are cleared of accusations after an investigation?

If an employee is cleared of accusations, their reputation is restored in accordance with applicable laws and regulations.