BAB 1 Aktivitas Belajar 1.1 Company Profile Pln (Dasar-Dasar Pemasaran X)

Summary

PLN, Indonesia's leading electricity provider, plays a pivotal role in supporting the country's business and economic growth. With a generating capacity of over 58,200 MW and an extensive network covering 53,400 KM, PLN ensures reliable and eco-friendly power supply across Indonesia's diverse regions. The company is committed to continuous improvement, investing in additional infrastructure under the 35,000 MW program, and providing modern customer services like the PLN 123 context center. PLN focuses on efficiency, quality, and customer satisfaction, working as a reliable partner to foster the nation's progress.

Takeaways

• 😀 PLN supports the continuity of business and investment across Indonesia with a reliable electricity system.
• 😀 PLN operates a generating capacity of over 58,200 megawatts to meet the nation's energy demands.
• 😀 The transmission network spans 53,400 km to serve more than 72 million customers across Indonesia.
• 😀 PLN provides electricity coverage to various regions, including industrial areas, businesses, housing, and remote areas such as coastal, mountainous, and outer islands.
• 😀 The 35,000 megawatt program will add new infrastructure including plants, transmission lines, and substations to enhance the power network.
• 😀 PLN prioritizes efficiency and quality, ensuring timely support for customers and their electricity needs.
• 😀 A dedicated PDKB team handles network maintenance to ensure consistent power supply.
• 😀 PLN utilizes SCADA systems and dispatch officers to monitor and manage electricity distribution effectively.
• 😀 Mobile officers are on standby to provide professional services and assist customers during power-related issues.
• 😀 The modern PLN 123 context center offers nationwide customer service that is easily accessible anytime and anywhere.
• 😀 PLN is committed to being a reliable partner for businesses and individuals, ensuring the continuity and improvement of Indonesia's electricity system.

Q & A

What is the primary role of PLN in Indonesia's economic development?

PLN plays a key role in supporting Indonesia's economic growth by ensuring the continuity of business and investment across the country through its power plants and infrastructure.

How much generating capacity does PLN currently operate?

PLN currently operates a generating capacity of more than 58,200 megawatts.

What is the length of PLN's transmission network?

PLN's transmission network spans a total of 53,400 kilometers.

How many customers does PLN serve in Indonesia?

PLN serves more than 72 million customers across Indonesia, including industrial areas, businesses, housing, and remote regions.

What is the purpose of the 35,000 megawatt program?

The 35,000 megawatt program aims to build additional electricity infrastructure, including power plants, transmission lines, and substations, to meet the growing energy demand in Indonesia.

What is PLN's approach to customer service?

PLN prioritizes customer service by ensuring time efficiency and work quality, which includes having a dedicated team for network maintenance and dispatch officers using SCADA systems for real-time control of electricity supply.

What kind of services does the PLN 123 contact center offer?

The PLN 123 contact center provides modern customer service throughout Indonesia, accessible to anyone at any time and offering dedicated support for customers.

How does PLN support customers during emergencies or maintenance needs?

PLN provides mobile officers who are on alert and can quickly respond to customer needs, offering professional services and ensuring a stable power supply during emergencies or maintenance.

What kind of infrastructure is PLN focused on building with its 35,000 megawatt program?

The 35,000 megawatt program focuses on expanding and upgrading Indonesia's electricity infrastructure, including the construction of new power plants, transmission lines, and substations.

How does PLN ensure environmental sustainability in its operations?

PLN ensures environmental sustainability by operating power plants and transmission networks that form a safe and environmentally friendly electricity system, contributing to a greener energy future.