A Day In The Life Of A Senior Sales Engineer | Lights On Me Episode 5 | Phoenix Contact SEA

Summary

In this video, Troy, a Senior Sales Engineer at Phoenix Contact, shares a day in his life. Starting his morning with a run and preparing for the day, Troy details his approach to work: checking emails, setting up appointments, and building relationships with clients. He focuses on understanding customer needs, providing tailored solutions, and staying in touch to build trust. His day includes regular client meetings, follow-ups, and balancing work with family time in the evenings. Troy compares his client relationships to dating, emphasizing the importance of nurturing connections over time.

Takeaways

• 😀 Troy starts his day with a morning run around the park to reset his mind before work.
• 😀 As a Senior Sales Engineer at Phoenix Contact, Troy specializes in device connectors (DC).
• 😀 Troy arrives at the office around 8:30 AM, grabs coffee, sets up his laptop, and clears his emails and inquiries.
• 😀 He plans his day in advance, scheduling appointments and following up on outstanding issues.
• 😀 Troy frequently uses LinkedIn to find the right contacts and conducts cold calls to the procurement departments or engineers of companies.
• 😀 His job revolves around finding the right people to pitch Phoenix Contact's products to.
• 😀 Customer meetings are essential to Troy's role, where he builds relationships, follows up on orders, and ensures his presence is felt by the customers.
• 😀 Troy compares his job's relationship-building process to pursuing a romantic relationship, emphasizing the importance of nurturing trust over time.
• 😀 Troy targets meeting three customers per day, but he is open to exceeding this goal if possible.
• 😀 He builds trust by solving customer problems and staying in touch, creating a sense of friendship and reliability.
• 😀 After work, Troy spends time with his family, helping his children with homework and playing with his younger child.

Q & A

What time does Troy typically wake up on a workday?

Troy typically wakes up around 6:00 AM to 6:30 AM.

What does Troy do during his morning routine before work?

Troy goes for a quick run around the park to reset and clear his thoughts before starting his workday.

What is Troy's role at Phoenix Contact?

Troy is a Senior Sales Engineer at Phoenix Contact, focusing on device connectors, also known as DC.

What is the first thing Troy does when he arrives at the office?

Upon arriving at the office, Troy grabs a coffee, sets up his laptop, and checks his emails and inquiries.

How does Troy plan his day at work?

Troy plans his day by setting up appointments, following up on outstanding issues, and prioritizing tasks based on emails and inquiries.

How does Troy identify the right people to pitch his products to?

Troy uses LinkedIn and makes cold calls to identify and connect with the right individuals in the procurement or engineering departments of companies that might use their products.

What is Troy's strategy for building relationships with customers?

Troy focuses on maintaining consistent communication with customers, ensuring they trust him by addressing their pain points and concerns, and making them feel valued.

How many customers does Troy typically meet in a day, and why is this important?

Troy typically meets around three customers per day to build relationships, follow up on orders, and ensure that his presence is remembered.

What is Troy's approach to winning customer trust?

Troy wins customer trust by solving their problems with the right solutions, staying in touch with them, and building a friendly rapport, much like getting to know a friend or partner.

What does Troy do after work in the evening?

After work, Troy spends time with his family, either by helping his older child with homework or playing with his younger child.