Ticket caro en Jesús María 81 mil pesos por dos milanesas

Summary

A customer was charged 81,000 pesos for two milanesa steaks and a soda at a restaurant in Argentina. The menu listed the steaks at 6,500 pesos each and the soda at 4,500 pesos, so the total should have been around 17,000 pesos. When the customer received the inflated bill, the waiter incorrectly tried to fix it but still charged 81,000 pesos. Believing this to be fraudulent, the customer left without paying. The customer can file a complaint with consumer protection authorities since businesses must clearly inform consumers of all prices and charges per Argentine law.

Takeaways

• 😱 The restaurant charged 81,000 pesos for two milanesas and a soda, significantly higher than the menu prices of 6,500 pesos per milanesa and 4,500 pesos for the soda.
• 🗝 The bill was not an official receipt but a computer-printed note, hand-corrected from an even higher incorrect charge.
• 🚫 Despite the menu's clear pricing, the final charge included unexplained, excessive fees, with no mention of a 'show' or additional service that could justify the high cost.
• 🛈 The consumers decided to leave the restaurant without paying the inflated bill, as the charges were not justifiable.
• 📝 The Consumer Protection Law requires businesses to provide clear, detailed, and accurate information about services and prices.
• 🛡️ If a business fails to comply with this obligation, it cannot charge for unadvertised services or fees, protecting the consumer from misleading practices.
• 📌 Consumers have the right to request an official invoice registered with AFIP to identify the responsible business entity for potential complaints.
• 📣 To file a complaint, consumers can turn to municipal, provincial, or national consumer protection authorities, available online.
• 📷 It's advisable to gather evidence such as photos of the menu or the situation to support the complaint.
• 💸 In cases of proven misconduct, the law provides for punitive damages as a special sanction for actions that violate consumer dignity.

Q & A

What were the original prices listed on the menu for the meals ordered?

The menu listed the milanesas at 6,500 pesos each and the soda at 4,500 pesos.

What was the total amount charged on the bill presented to the customers?

The bill presented a total charge of 81,000 pesos.

Did the bill match the prices listed on the menu?

No, the total bill of 81,000 pesos far exceeded the expected total based on menu prices.

What calculations did the customers make to verify the bill amount?

The customers calculated the expected total to be 13,000 pesos for the food plus 4,000 pesos for the soda, plus a 500 pesos tableware charge.

Was there any mention on the menu of additional entertainment fees?

No, there was no mention of any additional entertainment fees or charges.

How did the restaurant respond when the customers questioned the bill amount?

The waiter took the bill back to the cashier, but returned with the same total amount charged.

What action did the customers take in response to the questionable bill?

The customers decided to leave the restaurant without paying the full amount.

What legal protections exist in this situation per consumer defense law?

The law requires businesses to provide accurate and detailed pricing information to consumers upfront.

What recourse do customers have if overcharged?

Customers can file complaints with consumer protection authorities at the local, provincial or federal level.

What evidence should customers gather to support a complaint?

Customers should request formal receipts/documentation and take photos to document overcharging incidents.