10 Best Last Mile Delivery Software - Everything You Need To Know

Summary

This video provides valuable insights on choosing the right last mile delivery software for your business. The speaker, a delivery platform expert, shares a step-by-step process to evaluate and select the best software, from identifying business needs to trialing and testing multiple options. Emphasizing time and cost savings, improved customer experiences, and streamlined operations, the video offers practical tips on narrowing down choices and making a commitment to change. The speaker encourages businesses to make informed decisions to elevate their logistics and growth.

Takeaways

• 😀 Last mile delivery software can save time, reduce costs, and enhance customer experience.
• 😀 Delivery management software improves business efficiency and allows you to serve more customers in less time.
• 😀 It’s crucial to clearly identify the problem you're trying to solve before choosing a delivery software.
• 😀 List and prioritize the features you need in a delivery software, such as improving customer experience or making staff jobs easier.
• 😀 Evaluate products through free trials to understand their usability, pricing, and overall fit for your business.
• 😀 When testing software, consider importing bookings, running route optimization, and dispatching deliveries to experience the product fully.
• 😀 Support responsiveness is important; test how quickly a company responds to support tickets and live chats.
• 😀 Narrow down your choices to two products and spend more time using them within your business to assess real-world functionality.
• 😀 Don’t wait for the perfect product; focus on solving your core problems and choose a software that provides the greatest impact.
• 😀 Making a decision and committing to a product is key to advancing your business, even if it's not a permanent choice.
• 😀 Businesses should evaluate the evolution of both their business needs and the software they choose, ensuring flexibility as both grow.

Q & A

Why should businesses consider using last mile delivery software?

Last mile delivery software helps businesses save time and money, improves the customer delivery experience, and allows companies to service more customers in less time.

What is the key benefit of using delivery management software for businesses?

It streamlines the delivery process, reduces operational workload, enhances the customer experience, and can provide features like live tracking for customers.

How did the speaker gain expertise in last mile delivery software?

The speaker gained expertise by founding Zoom to You, an on-demand delivery platform, and building their own delivery management product called Locate to You.

What is the first step in choosing a delivery management software for your business?

The first step is to identify the problem within your business that you're trying to solve, such as improving customer experience or easing internal workflows.

What method does the speaker recommend for evaluating delivery software options?

The speaker suggests creating a spreadsheet to list the features you need, ranking them by priority, and then evaluating various software products by signing up for trials, comparing pricing, and testing their usability and support.

What specific software products does the speaker recommend for consideration?

The speaker mentions Onfleet, Circuit, Routific, Detrack, Bring, Tan, Enro, Track Pod, GSM Task, and Locate to You as potential delivery management software products.

What is the importance of testing customer support when evaluating software?

Testing customer support is crucial as it helps determine how quickly and efficiently the service responds to issues or inquiries, which can greatly impact business operations.

What is the speaker’s advice regarding finding the perfect delivery software?

The speaker advises against looking for the perfect product, as it likely doesn't exist. Instead, focus on solving the most important problems and committing to the product that best addresses those needs.

What common issue do business owners face when choosing delivery management software?

A common issue is indecision. Many business owners hesitate and never make a final decision, opting to stick with old methods instead of making a commitment to a new solution.

How does the speaker suggest business owners handle the change to a new delivery management system?

The speaker recommends committing to the change, doing thorough research, and selecting a software that solves most of the business's problems. It’s important to embrace the change and allow for growth as the business evolves.