BOCORAN SOAL TKP CPNS 2024 PELAYANAN PUBLIK

Summary

This video is designed to help individuals prepare for the 2024 CPNS SKD exam by focusing on the TKP (Technical and Service Orientation) section. The content highlights various real-life public service scenarios, emphasizing effective decision-making, empathetic communication, and ethical practices. Through a series of practical questions and reasoning exercises, viewers are guided on how to best serve the community in roles like healthcare, public administration, and nonprofit work. The goal is to equip candidates with the skills to choose the most appropriate actions in real-world public service challenges.

Takeaways

• 😀 Public service, as defined by Law Number 25 of 2009, involves activities that fulfill service needs according to laws and regulations, benefiting citizens and residents.
• 😀 Public services cover a wide range of sectors including education, health, social security, transportation, and others, all aiming to serve the community fairly and efficiently.
• 😀 Essential qualities of public services include providing excellent service, ensuring quality, being responsive to complaints, and maintaining transparency and fairness.
• 😀 Public service workers must be competent, well-trained, and capable of handling various challenges to ensure a safe and healthy working environment.
• 😀 In a medical setting, the most effective way to explain diagnosis and treatment to a patient is to use clear, easy-to-understand language while still incorporating necessary medical terms.
• 😀 When helping an unemployed person in a non-profit organization, the best approach involves developing a support plan with skills training and mentoring to foster independence.
• 😀 In dealing with a resident's concerns about public facilities, the ideal response is to gather input from residents, prepare a comprehensive work plan, and collaborate with relevant departments.
• 😀 A new employee in a public service office should actively seek feedback from supervisors and mentors after performing tasks to improve skills and understanding.
• 😀 When consulting for a government agency to improve inefficient services, the best strategy is to understand officer values and integrate them into a comprehensive change plan.
• 😀 Developing a complaint handling system in a university should focus on creating a quick and accurate response mechanism to efficiently address student grievances.

Q & A

What is the definition of public service according to Law Number 25 of 2009?

Public service is defined as activities or a series of activities aimed at fulfilling service needs in accordance with laws and regulations for every citizen and resident, involving goods, services, and/or administrative services provided by public service providers.

What are the key points to consider when providing public services?

The key points to consider in public services include: providing excellent service, prioritizing good quality service, being responsive to complaints, ensuring fairness without discrimination, and being aware of occupational health and safety.

What are the five important aspects of public service according to the script?

The five important aspects are: 1) orientation towards public service, 2) service quality, 3) responsiveness to complaints, 4) non-discrimination, and 5) awareness of occupational health and safety.

What is the most appropriate way to explain diagnostic and treatment processes to a patient?

The best approach is to speak in easy-to-understand language, avoiding difficult-to-understand medical terms, and inviting the patient to ask further questions for clarification.

If a person is seeking help from a non-profit organization due to job loss, what is the most effective way to support them?

The most effective way is to develop a support plan that involves skills training and mentoring, which will help the person become independent and meet their needs.

When a resident expresses concerns about public facilities in a slum area, what action should be taken?

The best course of action is to gather input from residents and develop a work plan that involves various related parties, ensuring that residents' ideas are considered in the revitalization program.

As a new employee at a public service office, what actions should you take to effectively carry out your tasks?

As a new employee, you should request supervisors or mentors to provide detailed feedback after you have completed tasks, ensuring continuous learning and improvement.

How can a consultant improve the quality of slow and inefficient public services?

The consultant should conduct intensive training to improve officers' service and communication skills, ensuring that the officers develop the right skills and mindsets oriented towards public satisfaction.

What is the most appropriate response when asked to help build a complaint system at a university?

The best approach is to develop a clear and structured plan for handling complaints quickly and accurately, while ensuring that the system addresses the needs of the students effectively.

What role does communication play in improving public services in a government agency?

Effective communication is crucial in explaining the importance of changes to officers, ensuring they understand and support the implementation of improved service systems.