5 Erros Fatais no Recebimento de Mercadorias

Summary

In this video, Cicero Moura, a logistics professor and consultant, outlines five critical mistakes to avoid when receiving goods in logistics. These include failing to check the invoice against the purchase order before delivery, not performing a blind conference to verify goods, trusting the driver’s word over independent checks, incorrectly registering products in the system, and relaxing receiving rules. By emphasizing the importance of strict procedures and attention to detail, Cicero helps ensure smooth and error-free operations in the receiving area, ultimately improving inventory management and reducing costly mistakes.

Takeaways

• 😀 Always check the invoice against the purchase order in advance, before the truck arrives, to ensure accuracy in price and quantity.
• 😀 Perform a blind conference to verify the goods received without knowing the invoice quantity, which prevents bias and ensures an accurate count.
• 😀 Avoid over-relying on the driver’s word; as a checker, verify the material yourself, irrespective of the driver's assurance.
• 😀 Ensure proper product registration in your system to avoid stock discrepancies due to incorrect product entries.
• 😀 Do not relax receiving rules; consistency is key to maintaining accurate stock and ensuring the supplier delivers as per agreed terms.
• 😀 A flexible approach to receiving rules can create opportunities for suppliers to deliver inconsistent or incorrect goods.
• 😀 The five fatal mistakes to avoid are related to checks, trust in others, product registration, and rule enforcement in receiving processes.
• 😀 Incorrect product registration is a major contributor to stock inconsistencies, and proper maintenance of the product register is critical.
• 😀 Developing a good relationship with drivers is important, but it should not interfere with the quality of the receiving and checking process.
• 😀 Flexibility in receiving standards may inadvertently signal to suppliers that deviations are acceptable, leading to more errors in deliveries.
• 😀 Make sure to have strict controls in place to only accept deliveries that comply with the specified purchase order and product integrity requirements.

Q & A

What are the five fatal mistakes to avoid when receiving goods?

The five fatal mistakes include: not checking the invoice against the purchase order, not performing a blind conference, trusting the driver too much, incorrect registration of products, and relaxing receiving rules.

Why is it important to check the invoice against the purchase order in advance?

It is important to check the invoice against the purchase order before the goods arrive to save time. This way, discrepancies in price or quantity can be identified immediately, rather than waiting for the truck to arrive.

What is a 'blind conference' and why is it necessary?

A blind conference is when the person receiving the goods does not know the quantity listed on the invoice. This method forces the checker to physically count the goods, ensuring accuracy and preventing errors.

What issue arises when too much trust is placed in the driver during the receiving process?

Placing too much trust in the driver can lead to errors. The driver may rush to leave and claim that everything is fine, but as a checker, it's important to perform the proper verification of the goods instead of relying on the driver's word.

How does incorrect product registration affect the receiving process?

Incorrect product registration can lead to inconsistencies in stock, as it means the company might be logging different products in the system than those actually received. This disrupts inventory management and can cause issues with stock accuracy.

What are the risks of relaxing receiving rules?

Relaxing receiving rules can lead to accepting incorrect or damaged goods. By not adhering to strict rules, you send the message to suppliers that goods do not need to meet the specified standards, leading to more inconsistencies and errors.

What role does the supplier's reliability play in the receiving process?

Suppliers should adhere to the agreed terms regarding quality, quantity, and timing. By maintaining strict receiving rules, the company ensures that only compliant goods are accepted, minimizing the risk of receiving errors.

What is the impact of not performing proper checks on the goods when receiving?

Not performing proper checks can lead to receiving incorrect quantities, damaged goods, or products that do not match the order specifications. This can create stock discrepancies and cause operational issues.

Why is the integrity of the goods important during the receiving process?

The integrity of goods is crucial because receiving damaged or incorrect products can disrupt the company's operations. Ensuring that the goods are received in proper condition guarantees smoother inventory management and prevents unnecessary returns or complaints.

What steps should be taken if discrepancies are found between the received goods and the invoice?

If discrepancies are found, they should be noted and reported to the relevant department for further action. The issue should be addressed with the supplier to either return or correct the goods based on the original purchase order.