PKL Komatsu Revisi 11 Agustus 2023

Summary

The video showcases PT Komatsu Marketing and Support Indonesia's commitment to supporting various sectors, including construction, agriculture, forestry, and mining. It highlights the company's services, from sales to after-sales support, product maintenance, and technological innovations. The company operates with a strong focus on safety, efficiency, and customer satisfaction, using advanced systems and methods. With a robust network of 86 branches, PT Komatsu emphasizes sustainability and community involvement, including disaster recovery efforts and CSR activities. The video also provides a detailed tour of their state-of-the-art warehouses and logistics operations.

Takeaways

• 😀 Indonesia is the largest country in Southeast Asia, with steady economic growth across various sectors, including construction, agriculture, forest, and mining.
• 😀 PT Komatsu Marketing and Support Indonesia is committed to providing complete products and services, including spare parts, machines, and after-sales support, with 86 branches across the country.
• 😀 PT Komatsu Marketing and Support Indonesia was established on July 1st, 2005, as part of Komatsu’s commitment to supporting its products in Indonesia.
• 😀 The company focuses on product design, safety, and efficient delivery, ensuring accuracy with a 0.01% discrepancy rate in outbound processes.
• 😀 Komatsu’s support extends beyond mining and construction, offering services to the farming and forestry sectors in Indonesia.
• 😀 The company maintains a strong focus on customer satisfaction through training, product support, and technology implementation, such as the Komatsu machine tracking system.
• 😀 PT Komatsu Marketing and Support Indonesia is equipped with modern facilities, including warehouses, stockyards, and offices, located in key cities like Decarta and Balikpapan.
• 😀 The company is involved in corporate social responsibility activities, including post-natural disaster recovery and community development, such as building schools.
• 😀 The warehouse operations include the careful receipt, inspection, and storage of goods, ensuring all items are organized and tracked with high precision.
• 😀 PT Komatsu Marketing and Support Indonesia prioritizes employee safety, requiring PPE (personal protective equipment) and proper training for material handling and warehouse operations.
• 😀 The company has three warehouse locations dedicated to various product categories, including spare parts, oil, coolant, and components, with proper safety measures like spill kits in place.

Q & A

What sectors is PT Komatsu Marketing and Support Indonesia involved in?

PT Komatsu Marketing and Support Indonesia operates in several sectors, including construction, agriculture, forestry, and mining, supporting the growth of these industries in Indonesia.

What is the role of PT United Tractors in supporting Komatsu products?

PT United Tractors is the exclusive distributor for Komatsu products in Indonesia, supporting both product sales and after-sales services through a network of 86 branches across the country.

When was PT Komatsu Marketing and Support Indonesia established?

PT Komatsu Marketing and Support Indonesia was established on July 1st, 2005, as part of Komatsu's commitment to supporting its products in Indonesia.

What safety measures are in place in PT Komatsu's facilities?

The company implements several safety measures, including mandatory use of safety shoes, safety caps, and high-visibility clothing before entering warehouses. PPE like helmets and safety glasses are required for workers, and there are automatic safety barriers in place for forklift operations.

How does PT Komatsu ensure the quality and accuracy of its product distribution?

PT Komatsu maintains a high level of accuracy in its operations, with an inbound and outbound capacity of about 18,000 items per day and a discrepancy rate of just 0.01%. The products undergo careful inspection and sorting before distribution.

How does PT Komatsu handle the storage and inventory of parts?

PT Komatsu uses advanced storage systems, including multi-level racks and automated equipment like cargo lifters and forklifts, to manage parts efficiently. They are currently working on further improvements like installing convex mirrors and increasing safety measures.

What kind of services does PT Komatsu provide to its clients?

PT Komatsu provides a range of services, including product sales support, product maintenance, and IT-based technology support to ensure customer satisfaction. They also manage training and development through institutes like the Komatsu Indonesia Management Development Institute.

How does PT Komatsu contribute to environmental sustainability and the community?

PT Komatsu is involved in several corporate social responsibility activities, including supporting post-natural disaster recovery, building schools, and working on initiatives like the Bogor plantation to contribute to the environment and local communities.

What is the process for preparing and shipping parts from PT Komatsu's warehouse?

The process involves receiving goods, unpacking and checking for damages, scanning barcodes, sorting, and storing parts in appropriate locations. Once orders are placed, parts are picked, packed, and shipped after the final checks, with shipping documents provided to the drivers.

What is the significance of PT Komatsu's machine tracking system?

The Komatsu Machine Tracking System is designed to support the implementation and maintenance of Komatsu equipment in customer units, helping enhance operational performance and ensuring that machines are effectively monitored and serviced.