New RV puts family in the ER

Summary

This video details a family's distressing experience with an RV purchase from Zoomer's RV and Forest River, which involved serious safety issues that were known to both the dealership and the manufacturer but never disclosed. The speaker shares the emotional and practical toll of living with an unsafe camper and struggling with a lack of accountability from the industry. Despite repeated attempts to resolve the issues, the family remains stuck in a dangerous situation, urging viewers to carefully research RV dealers and consider independent inspections to avoid similar problems.

Takeaways

• 😀 The customer experienced serious safety issues with their RV, including problems with the hot water heater and compartment door.
• 😀 Despite knowing about these issues, the RV dealer and manufacturer did not disclose them to the customer before the sale.
• 😀 The customer felt betrayed by both the dealer and the manufacturer for not addressing the issues and being dishonest about the RV's condition.
• 😀 The customer's primary concern is the lack of accountability and transparency from both Zoomer's RV and Forest River.
• 😀 The RV industry is portrayed as having systemic problems with quality control, with some dealerships admitting that RVs are built poorly and quickly.
• 😀 The customer believes the RV was sold with the intention of covering up known defects, and the dealer knowingly sold a faulty product.
• 😀 After multiple attempts to get help, the customer feels abandoned and disillusioned with the industry's lack of empathy or care for families relying on their products.
• 😀 The customer recommends potential RV buyers to research both the dealer and the product thoroughly, including considering independent inspections.
• 😀 Despite paying for the RV with life savings, the customer had no extra funds for an independent inspection, highlighting the financial strain of the purchase.
• 😀 The customer no longer trusts Forest River and is requesting a replacement RV that has been fully inspected and approved, feeling unsafe with their current one.

Q & A

What major issue is the consumer facing with the RV they purchased?

The consumer is facing multiple unresolved issues with the RV, including dangerous safety defects and non-functioning features like the hot water heater. These issues were known to both the manufacturer, Forest River, and the dealer, but were never disclosed to the consumer before the purchase.

What was the consumer's emotional response after learning that the dealer and manufacturer knew about the RV's defects?

The consumer felt betrayed, overwhelmed, and disheartened upon learning that both the dealer and manufacturer were aware of the defects but failed to disclose them. This caused a sense of frustration, especially after dealing with multiple issues and being misled.

What is the consumer's main concern about the RV industry in general?

The consumer is deeply concerned that the RV industry is knowingly selling faulty and unsafe products to families, despite the fact that these products are marketed as family-friendly and safe for making memories. This lack of accountability from both the dealers and manufacturers has been disheartening.

How did the consumer feel about the response from the dealership, Zoomer's RV, and its owner, Mike Weaver?

The consumer felt frustrated and dissatisfied with the response from the dealership, especially the dismissive attitude of Mike Weaver, the owner. His response to the Google review and the follow-up emails seemed to downplay the seriousness of the issues and failed to offer any real resolution.

What specific advice does the consumer give to others who are considering buying an RV?

The consumer advises potential buyers to work with a reputable dealer, as they did not research the dealer adequately. They also suggest getting an independent inspection of the RV to ensure that it is free from defects, although the consumer acknowledges that this may not always be financially feasible.

What does the consumer want from Forest River and Zoomer's RV moving forward?

The consumer demands full acknowledgment of the issues they have faced, as well as a replacement camper that has been thoroughly inspected and guaranteed to be safe. They also want a resolution that ensures their family has a stable living situation for the next five months, as originally planned.

What does the consumer think about the legal situation involving Forest River?

The consumer is frustrated by the lack of response from Forest River's legal team and feels that it is common for Forest River to ignore complaints unless they gain public attention, such as through viral videos. The consumer is also upset that the situation has been taken over by legal departments rather than being addressed directly by customer service.

How does the consumer describe the impact of their experience on their life?

The consumer describes the experience as one of the most stressful events of their life, with significant emotional and financial tolls. They had invested their life savings into the camper, only to face ongoing problems and poor customer service, making their dream of family memories feel like a nightmare.

What are the significant issues with the RV that the consumer highlights?

The major issues with the RV include safety defects, such as non-functioning hot water and other critical features, which were known by both the manufacturer and the dealer but never disclosed to the consumer. The consumer was also denied proper service or resolution from both parties.

What was Mike Weaver's response to the consumer’s Google review?

Mike Weaver, the owner of Zoomer's RV, responded by stating that the demands made by the consumer were unrealistic. He claimed that there had been numerous attempts to resolve the issue, but that Forest River's legal team had taken over, preventing further discussion. He also implied that the consumer's claims did not reflect the true situation.