PUBLIC SPEAKING Jadi LANCAR & MEYAKINKAN Setelah Nonton Video Ini!

Summary

In this engaging transcript, the speaker discusses the importance of trust and communication in both personal and professional contexts. Using examples from personal experiences, the speaker critiques New Year's resolutions and emphasizes the value of public speaking, highlighting its accessibility. A significant portion focuses on how online taxi drivers can build trust through engaging communication with passengers, improving service quality. The speaker encourages authentic interactions, whether in service or self-improvement, stressing that trust and communication are foundational to success and meaningful connections.

Takeaways

• 😀 Consistency in resolutions is often lacking, especially when it comes to goals like fitness or skill improvement, which many people struggle to maintain.
• 😀 Communication is key to building trust, whether it’s with passengers in a taxi or customers in any other service industry.
• 😀 Training in communication skills can greatly improve service and result in higher ratings and better tips, especially for online taxi drivers.
• 😀 Being adaptable and knowing when to engage in conversation or remain silent is an essential skill for building rapport with customers.
• 😀 Many taxi drivers have found success in improving their customer interactions, thanks to training on engaging conversations and making good impressions.
• 😀 People value good communication and often return to services they trust, like Bluebird taxis, even if the cars and services are similar to competitors.
• 😀 Drivers who engage passengers with thoughtful questions and pleasant interactions are more likely to receive positive reviews and tips.
• 😀 Trust is built through communication and is crucial in fostering customer loyalty in service-based industries.
• 😀 Old-school drivers who only focus on driving without engaging with passengers are less likely to build a positive customer experience compared to more communicative, adaptable drivers.
• 😀 Even when customers don’t want to talk, maintaining a polite and respectful demeanor is important in creating a positive impression.
• 😀 Online taxi drivers who adapt their communication approach to suit passenger preferences are seeing increased business and improved income opportunities.

Q & A

What is the main theme of the speaker's training approach?

The speaker's training approach focuses on using creative exercises, such as storytelling with random words, to help improve communication skills and enhance personal development.

What point does the speaker make about New Year's resolutions?

The speaker critiques New Year's resolutions, noting that many people set goals like improving their health or running more, but fail to follow through on them, emphasizing the lack of follow-up and accountability.

Why does the speaker stress the importance of public speaking?

The speaker sees public speaking as an essential skill for personal and professional growth. They highlight how it can be learned affordably and effectively through platforms like TikTok and Instagram.

What role does communication play in the success of online taxi drivers?

Communication is critical for online taxi drivers as it helps build trust with passengers, ensuring a positive experience, better ratings, and higher chances of receiving tips.

How does the speaker differentiate modern taxi drivers from old-school ones?

The speaker differentiates modern drivers by their ability to engage passengers in meaningful conversation, whereas old-school drivers simply perform their duties without interaction, which limits their success in building customer relationships.

What is the speaker's opinion on how taxi drivers can increase their tips?

The speaker believes taxi drivers can increase tips by improving their communication with passengers, engaging them in conversation, and building rapport, which fosters a more enjoyable experience and encourages positive feedback.

What personal experience does the speaker share to illustrate the importance of communication?

The speaker shares an experience with a Gojek driver who engaged in a friendly and engaging conversation, creating a connection that made the speaker feel comfortable and almost ask for the driver's number, demonstrating how good communication enhances customer experience.

What lesson does the speaker provide regarding trust in business?

The speaker emphasizes that trust is foundational in any business, especially service-based ones. Trust is built through communication, and it is crucial for creating long-lasting relationships with customers, leading to repeat business and positive reviews.

How does the speaker view the role of online taxi services compared to traditional ones?

The speaker sees online taxi services as offering more opportunity for drivers to learn and improve communication skills. However, they also mention that traditional taxi services like Bluebird gained trust over time through consistent, good communication, which kept customers loyal.

What does the speaker suggest drivers should do when passengers are uninterested in talking?

The speaker advises drivers to respect passengers' wishes, remaining polite and silent when needed, while still making an effort to provide a positive and welcoming experience.