Mencapai Keunggulan Operasional Dan Kedekatan Dengan Pelanggan : Aplikasi Perusahaan

Summary

This presentation covers key topics in Accounting Information Systems and Management, highlighting the importance of integrated software systems in improving operational efficiency and customer engagement. It explains how Enterprise Resource Planning (ERP) systems centralize data across business functions, such as finance, human resources, manufacturing, and sales. The presentation further discusses the role of supply chain management and customer relationship management (CRM) systems in optimizing processes, reducing inefficiencies, and enhancing decision-making. Challenges in implementing these systems are also addressed, alongside the impact of social CRM and business intelligence tools in driving productivity and customer service improvements.

Takeaways

• 😀 A company system is an integrated set of software modules and a centralized database, enabling data sharing across different business processes and functional areas.
• 😀 Enterprise Resource Planning (ERP) systems focus on improving operational efficiency and aiding decision-making by integrating various business functions like finance, human resources, and manufacturing.
• 😀 Key business values of enterprise systems include increasing operational efficiency, ensuring standard practices, enhancing customer responsiveness, and providing real-time visibility into organizational performance.
• 😀 Supply chain management systems connect organizations to streamline procurement, production, and distribution processes, and they rely on real-time information to optimize operations.
• 😀 Effective supply chain systems help address inefficiencies, uncertainties, and problems like the bullwhip effect by ensuring timely and accurate information sharing across all supply chain members.
• 😀 There are two main types of supply chain systems: supply chain planning systems (for forecasting and procurement) and supply chain execution systems (for managing the flow of products and ensuring timely delivery).
• 😀 The internet has revolutionized supply chain management by allowing seamless information exchange across different systems, enhancing coordination with suppliers and distributors.
• 😀 Global supply chain issues include geographical distance, time zone differences, government regulations, cultural variations, and outsourcing management challenges due to globalization.
• 😀 The integration of supply chain management systems leads to reduced inventory costs, improved delivery service, faster time-to-market, and better utilization of assets.
• 😀 Customer Relationship Management (CRM) systems help organizations consolidate, analyze, and distribute customer data across departments, ultimately improving sales and customer service by facilitating better interactions through multiple channels.

Q & A

What is a company system?

A company system is a series of integrated software modules from a centralized database that allows data to be shared across various business processes and functional areas within a company.

What are the core areas covered by a company system's financial and accounting module?

The financial and accounting module includes general journals, accounts payable, accounts receivable, fixed assets, forecasting and cash management, cost accounting, product costing, asset accounting, tax accounting, credit management, and financial reporting.

How does the human resources module in a company system function?

The human resources module involves personnel administration, cost accounting, recruitment, benefits management, employee tracking, time management, workforce planning, compensation, and workforce cost reporting.

What is the role of the manufacturing and production module?

This module handles procurement, inventory management, purchasing, shipping, production planning, scheduling, material requirement planning, quality control, distribution, transportation, and plant and equipment maintenance.

What does the sales and marketing module in a company system manage?

It manages order processing, contract management, product configuration, pricing, invoicing, credit management, incentives and commissions, as well as sales planning.

How does a company system add value to business operations?

A company system increases operational efficiency, provides managers with decision-making information, enforces best practice standards, helps businesses respond quickly to customer demands, and allows the tracking of business units' performance and profitability.

What is the importance of integrating business processes through company systems?

Integrating business processes ensures consistency, improves efficiency, and enables quick responses to customer needs. It allows businesses to share real-time data across departments like orders, production, and delivery.

What is supply chain management, and why is information systems necessary for it?

Supply chain management involves the coordination of organizations and business processes for procuring raw materials, manufacturing products, and delivering them to customers. Information systems help reduce inefficiencies, manage uncertainties, and prevent issues like the bullwhip effect in the supply chain.

What is the bullwhip effect, and how can it be mitigated?

The bullwhip effect occurs when small fluctuations in product demand lead to large fluctuations in orders up the supply chain, causing inventory and shipping issues. It can be mitigated by sharing accurate, up-to-date information across all supply chain members.

What are the key components of customer relationship management (CRM) systems?

CRM systems consolidate and analyze customer data across the organization to improve sales and customer service. They involve tracking customer interactions through multiple channels like phone, email, social media, and in-person.