Walmart Presentation Final 5 2 25

Summary

This presentation by Kaz Strategic Consulting analyzes Walmart's performance management system and offers recommendations for improving employee engagement and retention. The team, consisting of experts in psychology, business management, and retail operations, proposes adjustments to Walmart's compensation structure, including performance-based pay and cost of living adjustments. They suggest expanding employee benefits such as telehealth, wellness programs, and educational support. The goal is to enhance morale, attract top talent, reduce turnover, and align Walmart’s mission with employee satisfaction, ultimately positioning the company to maintain its competitive advantage in the retail industry.

Takeaways

• 😀 Kaz Strategic Consulting recommends optimizing Walmart’s performance management and compensation strategies to improve employee engagement and retention.
• 😀 The report focuses on four key positions at Walmart: Front-End Service Team Supervisor, Food Consumables Team Supervisor, Certified Pharmacy Technician, and Checkout Team Associate.
• 😀 Walmart's organizational culture emphasizes teamwork, customer service, and employee development, which contribute to its strong position in the retail market.
• 😀 The consulting team suggests implementing a standardized performance appraisal system tailored to each position to assess employee performance effectively.
• 😀 Performance appraisals should focus on leadership, customer service, team management, and technical skills to align with Walmart’s operational goals.
• 😀 It is recommended that Walmart introduce individual-based performance pay, along with cost-of-living adjustments (COLA), to ensure fair compensation for employees.
• 😀 The report also suggests expanding Walmart's benefits package, including 24/7 telehealth services, wellness programs, pet insurance, and tuition reimbursement.
• 😀 Adjusting compensation according to inflation and regional cost-of-living differences will help Walmart attract and retain top talent.
• 😀 Walmart can enhance employee retention by providing clear career growth opportunities and recognition programs, such as incentives and praise for outstanding performance.
• 😀 The ultimate goal is to reduce employee turnover, enhance employer branding, and create a sustainable, competitive advantage in the retail industry.

Q & A

What is the main focus of the group project presented by Kaz Strategic Consulting?

The main focus of the group project is to provide strategic recommendations for enhancing Walmart's performance management system, compensation strategies, and employee engagement, aiming to improve employee retention.

Who are the members of the consulting team, and what expertise do they bring to the project?

The consulting team consists of Kylen, Cole, Amelia Smalls, and Alex Zorv. Kylen specializes in recruiting, staffing, and creating positive work environments. Amelia has experience in project management and e-commerce. Alex brings over 20 years of management experience in banking and financial sectors, focusing on coaching and operational efficiency.

How does Kaz Strategic Consulting approach solving organizational challenges?

Kaz Strategic Consulting combines academic expertise with practical experience in psychology, business management, and retail operations. The team offers evidence-based, actionable solutions to help organizations improve performance and compensation strategies.

What are the key roles analyzed in the report, and why were these specific roles chosen?

The report analyzes four key roles: front-end service team supervisor, food consumables team supervisor, certified pharmacy technician, and checkout team associate. These roles were chosen for their relevance to customer service and their impact on employee engagement and retention.

What are some of the main responsibilities of the front-end service team supervisor?

The front-end service team supervisor is responsible for overseeing financial transactions, managing a team, maintaining store standards, and ensuring the front section of the store meets its objectives. They provide leadership, support, and training to employees while maintaining a fast-paced environment.

What are the specific duties of the food consumables team supervisor?

The food consumables team supervisor ensures proper cleanliness and stocking of shelves, monitors temperatures in both hot and cold areas, manages food safety protocols, and assists with customer catering and prepared food sales. They also create holiday displays and help maintain store hygiene.

What is the role of the certified pharmacy technician at Walmart?

The certified pharmacy technician at Walmart works in both the pharmacy and vision center, helping customers process prescriptions, answer medication-related questions, and assist with selecting eyewear. They ensure the correct prescription and provide high-quality customer care in the pharmacy and optical areas.

How does the checkout team associate contribute to Walmart's customer service?

The checkout team associate plays a critical role in customer service by greeting customers, accurately ringing up purchases, processing payments, and maintaining a clean work area. Their goal is to provide a fast, friendly, and efficient checkout experience to encourage customer retention.

What is the proposed performance management system, and how does it benefit employees?

The proposed performance management system includes the use of performance appraisal forms tailored to each role. These forms assess employees based on their job responsibilities and provide space for feedback, goal-setting, and performance evaluation. This system helps align employees' efforts with organizational goals, motivates them, and supports their growth.

What changes to compensation and benefits does the consulting team recommend for Walmart?

The consulting team recommends implementing performance-based pay and adjusting salaries according to cost-of-living changes. They also propose enhancing benefits, such as expanding telehealth services, offering pet insurance, providing more wellness programs, and increasing educational support for employees.