Video Mediasi Kasus Malpraktik Dokter Gigi (Mediasi Sengketa Medis)

Summary

In this mediation session, Fajar, the plaintiff, accuses Dr. Sudomo and Dr. Wildan of malpractice after a facial surgery went wrong. Fajar’s condition worsened post-operation, leading to frustration when the doctors failed to respond to his concerns. The defendants, however, assert that they acted to the best of their abilities, although they lacked formal certification in plastic surgery. The mediator facilitates a resolution where the doctors agree to cover the costs of corrective surgery with an external specialist. Both parties eventually agree to a settlement, avoiding further legal proceedings.

Takeaways

• 😀 The mediation session is held between the plaintiff (Fajar) and the defendants (Dr. Sudomo and Dr. Wildan), discussing a medical malpractice case.
• 😀 The mediator, Agung, outlines the mediation process, including stages such as initial statements, negotiation, peace proposals, and agreement signing.
• 😀 Fajar, the plaintiff, shares that after a motor accident, he was treated by Dr. Sudomo and Dr. Wildan. His face was severely damaged after surgery, leading to his dissatisfaction with the outcome.
• 😀 Fajar claims that his condition worsened after the surgery, and despite attempts to contact the doctors, they were unresponsive, which led him to report the issue in court.
• 😀 Dr. Sudomo and Dr. Wildan argue that they performed the surgery with the best intentions, explaining that Fajar's lack of follow-up care contributed to the complications.
• 😀 The defense emphasizes their extensive experience in oral surgery and mentions that Fajar did not follow medical advice, which affected the outcome of the treatment.
• 😀 The plaintiff’s lawyer questions Dr. Sudomo’s qualifications for performing plastic surgery, as he is an oral surgeon, and suggests that Dr. Sudomo did not have the necessary certification for plastic surgery.
• 😀 Dr. Sudomo acknowledges that while he didn’t have formal certification in plastic surgery, his experience, with assistance from Dr. Wildan, allowed him to perform the procedure.
• 😀 The plaintiff requests that the defendants take responsibility for the failed surgery and restore his face to its original condition, seeking compensation and a correction of the damage.
• 😀 In the final stages of the mediation, an agreement is reached. The defendants, recognizing the mistake, agree to fund the costs of a corrective surgery with a qualified external surgeon, provided by their medical facility.

Q & A

What is the central issue in the mediation process described in the transcript?

The central issue is a medical malpractice claim by Fajar, the plaintiff, who alleges that his facial surgery performed by Dr. Sudomo and Dr. Wildan was mishandled, leading to worsened conditions instead of recovery.

Why does Fajar feel dissatisfied with the surgery he received?

Fajar feels dissatisfied because his face worsened after the surgery, and he experienced swelling and complications. Despite seeking help, the doctors were unresponsive, leading him to file a complaint.

What defense do Dr. Sudomo and Dr. Wildan offer regarding the surgery?

Dr. Sudomo and Dr. Wildan defend themselves by stating they performed the surgery to the best of their abilities. They argue that Fajar’s early discharge and failure to follow post-surgery care contributed to the complications.

How do the defendants respond when questioned about their qualifications to perform the surgery?

Dr. Sudomo and Dr. Wildan admit that Dr. Sudomo specializes in oral surgery, not plastic surgery. However, they claim that with the help of Dr. Wildan, they were able to perform the facial surgery, though they did not have formal authorization for plastic surgery.

What is the main request from Fajar during the mediation?

Fajar requests that his face be restored to its original condition through corrective surgery, as he believes the initial surgery was not performed properly.

What solution does the mediator propose for the dispute?

The mediator proposes that the corrective surgery be performed by an external surgeon, while Dr. Sudomo and Dr. Wildan provide the medical facilities and tools for the procedure.

How do the defendants respond to the mediator’s proposal for corrective surgery?

The defendants agree to the proposal, acknowledging their responsibility and agreeing to provide the necessary facilities for the corrective surgery.

What issue arises between the plaintiff’s legal counsel and the defendants regarding the corrective surgery?

The plaintiff’s legal counsel expresses concern about the defendants themselves performing the corrective surgery, fearing that another failure might occur. They insist on having an external surgeon handle the surgery instead.

What was the final agreement reached between the parties involved in the mediation?

The final agreement is that the defendants will provide the necessary facilities and equipment for the corrective surgery, which will be performed by an external surgeon. The costs of the surgery will be covered by the defendants.

What is the outcome of the mediation process in the transcript?

The mediation process concludes successfully with both parties agreeing to the terms of the corrective surgery. The case is settled, and a peace agreement is signed, resolving the dispute.