Studi Kasus Etika Bisnis "Perusahaan Nestle"

Summary

Nestlé Indonesia, a subsidiary of Nestlé SA, has been operating since 1971 and is a leader in the nutrition and health sector, employing over 2,600 people. Despite facing challenges like product contamination issues, including a 2004 recall in Europe, the company remains committed to providing nutritious products and adhering to global ethical standards. Nestlé continues to innovate, focusing on nutrition, health, and sustainability. Recommendations for the company include maintaining business ethics, strengthening consumer trust, and focusing on environmental sustainability to positively impact both the business and the community.

Takeaways

• 😀 Nestlé Indonesia is a subsidiary of Nestlé SA, operating in Indonesia since 1971.
• 😀 The company employs over 2,600 people and follows the motto 'Good Food, Good Life,' which reflects its commitment to nutritious food and beverages.
• 😀 Nestlé's mission is to communicate knowledge and technology to provide products that meet basic human needs for nutritious food and beverages.
• 😀 In 2004, Nestlé recalled dairy products in Europe due to contamination with Zakazaki bacteria, which caused meningitis and infections, affecting both babies and adults.
• 😀 The Indonesian food industry initially underestimated the issue of enterobacteria contamination in baby formula, but the BPOM in Indonesia confirmed that no such contamination occurred in local products.
• 😀 Nestlé continuously conducts research and development to improve product quality and ensure the health and nutritional needs of consumers are met.
• 😀 The company adheres to strict business ethics standards and complies with global principles such as human rights, labor rights, environmental protection, and anti-corruption practices.
• 😀 Nestlé Indonesia is committed to delivering products that are high-quality, safe, and trusted by consumers, aligning with local laws, cultural practices, and religious principles.
• 😀 The company emphasizes its responsibility in ensuring consumers have access to truthful and accurate information about its products.
• 😀 Recommendations for Nestlé Indonesia include maintaining ethical business practices, avoiding violations, and continuing to contribute positively to both the business and society.

Q & A

What is Nestlé Indonesia's core business focus?

Nestlé Indonesia focuses on providing nutritious food and beverages. The company is committed to improving health and nutrition through its products.

When did Nestlé begin its operations in Indonesia?

Nestlé started its operations in Indonesia in 1971.

How many employees does Nestlé Indonesia have?

Nestlé Indonesia employs more than 2,600 people.

What is the motto of Nestlé, and what does it signify?

Nestlé's motto is 'Good Food, Good Life,' which reflects its commitment to providing healthy, nutritious food and beverages for consumers.

What controversy did Nestlé face in 2004?

In 2004, Nestlé had to withdraw its dairy products in Europe due to contamination with *Enterobacter sakazakii* bacteria, which caused health concerns like meningitis and digestive infections.

How did the contamination issue impact the industry?

The contamination issue raised concerns about the safety of dairy products and highlighted the need for improved food safety protocols, particularly in infant formula production.

What was the result of the global study on infant formula contamination?

A study conducted across 35 countries found that 14% of infant formula cans were contaminated with *Enterobacter sakazakii* bacteria, particularly from dust in the manufacturing plants.

How did BPOM Indonesia respond to the contamination issue?

The Indonesian Food and Drug Monitoring Agency (BPOM) stated that no infant formula products in Indonesia were found to be contaminated with *Enterobacter sakazakii* bacteria.

What is Nestlé's approach to ethical business practices?

Nestlé adheres to strict ethical business practices, including respecting human rights, labor rights, environmental sustainability, and following the principles of the UN Global Compact.

What are the main recommendations for Nestlé Indonesia moving forward?

Nestlé Indonesia is advised to continue following ethical business practices, maintain product safety, avoid potential violations, and sustain its achievements while positively impacting society.