Admin Online Shop Kerjanya Ngapain Sih ? Ini 8 Tugas Admin Toko Online dan Tips Bagi Admin Olshop

Summary

This video provides a comprehensive guide to the 8 key tasks performed by an online store admin. It covers responsibilities such as managing the store, handling product listings, updating stock, engaging with customers, processing orders, running promotions, overseeing finances, and tracking store performance. Whether you're an admin or a seller looking to hire one, the video explains the essential duties and highlights the importance of having capable admins to ensure smooth operations. The tips aim to help you better understand what each task involves and how they contribute to a successful online business.

Takeaways

• 😀 The role of an online store admin involves managing various tasks to ensure smooth operations.
• 😀 Admin responsibilities may include overseeing the store's online presence across platforms like Instagram, Tokopedia, Shopee, and others.
• 😀 Admins must manage product listings, including adding products, updating descriptions, and categorizing them correctly.
• 😀 Stock management is crucial for online stores; admins handle inventory updates and synchronization across different platforms.
• 😀 Admins also play a significant role in customer management by responding to inquiries, reviews, and comments across platforms.
• 😀 Order management is another key responsibility, which involves processing orders, issuing tracking numbers, and handling complaints.
• 😀 Admins are tasked with managing promotions and advertisements, including creating discount codes and running online ads.
• 😀 Financial management is part of the admin's job, such as tracking income and expenses and making withdrawals when needed.
• 😀 Monitoring store statistics, such as best-selling products, customer engagement, and daily revenue, is essential for admins.
• 😀 For online store owners, it's important to ensure that admins are capable of handling multiple tasks, especially as the business grows.
• 😀 Ideally, the workload should be divided among several admins to avoid overburdening a single person with all responsibilities.

Q & A

What is the primary responsibility of an online store admin?

The primary responsibility of an online store admin is to manage the store's various tasks, such as handling customer inquiries, updating product listings, managing stock levels, processing orders, and ensuring the store operates smoothly.

What tasks fall under the responsibility of managing an online store?

Managing an online store includes updating store information, such as the name, contact details, operating hours, and complaint handling rules. It also involves updating banners, descriptions, and setting up operational procedures for orders.

How does an admin manage product listings in an online store?

An admin manages product listings by adding new products, updating product descriptions, uploading images, categorizing products, and ensuring that each product is placed in the correct showcase or category.

What is the role of an admin in stock management?

An admin's role in stock management includes updating stock levels for various online platforms. If the store does not use an omnichannel system, the admin manually updates stock across different platforms like Tokopedia, Shopee, and Bukalapak.

How does an admin handle customer interactions in an online store?

An admin is responsible for responding to customer inquiries, addressing complaints, replying to product reviews, and engaging with customers via chat or social media comments. They ensure smooth communication between the store and customers.

What does an admin do when handling orders in an online store?

The admin processes orders by confirming or rejecting them, updating tracking information, and managing order-related complaints. They also ensure the timely delivery of products and manage any issues related to the order fulfillment process.

How does an admin manage promotions and advertisements for the store?

An admin manages promotions by setting up discount vouchers and deals on various platforms. They also handle advertisements by creating and managing ads on platforms like Google, Facebook, or YouTube, ensuring visibility and sales growth.

What are the financial duties of an admin in an online store?

An admin may handle financial tasks such as withdrawing funds to the store's bank account, tracking revenue and expenses, and ensuring the store's financial transactions are accurately recorded.

Why is tracking statistics important for an online store admin?

Tracking statistics allows the admin to monitor the store's performance by understanding which products are selling well, which products generate the most customer inquiries, and the overall traffic to the store. This helps in making informed decisions to optimize sales and improve customer experience.

What is recommended for managing multiple tasks as an admin in a large online store?

In larger stores, it’s recommended to have multiple admins or use automation tools like omnichannel systems to handle various tasks such as stock updates, product management, and customer service to avoid overload and ensure smooth operation.