PART 1 | ALUR SIMRS KHANZA DI KLINIK IBNUSINA BALIKPAPAN || ( Pengenalan Alur )

Summary

This video explains the patient flow process in a clinic, from registration to discharge. It covers steps like patient registration (new or returning), examination by nurses, doctor consultations, laboratory tests, and pharmacy procedures. The video also highlights payment methods (such as billing puzzles and total billing), which vary depending on the type of service. The process includes voucher issuance for lab tests, payment handling, and follow-up procedures, ensuring a smooth patient experience from start to finish.

Takeaways

• 😀 The video explains the patient journey from registration to discharge in a clinic.
• 😀 Patients can be new or returning, and the registration process involves inputting their medical data.
• 😀 After registration, patients receive a printout of their medical record (RM) as proof of registration.
• 😀 Patients proceed to the 'Poli' (doctor's office) for an initial medical examination or procedure by a nurse.
• 😀 If required, patients are referred to additional tests, such as laboratory work or X-rays, based on the doctor's diagnosis.
• 😀 A voucher is issued to the patient for lab tests, which are paid for at the cashier before proceeding to the laboratory.
• 😀 Payment for medical services may vary, with options like 'billing puzzle' (for pre-payment) or 'total billing' (where payment is made later).
• 😀 The patient undergoes laboratory tests and receives results, which are returned to the doctor for further consultation.
• 😀 If prescribed, medications are dispensed at the pharmacy, and the patient receives a prescription for the same.
• 😀 After completing all tests and prescriptions, the patient finalizes payments and is discharged from the clinic.

Q & A

What is the first step in the patient journey at the clinic?

The first step is patient registration, where the patient’s data is inputted, either as a new or returning patient. The registration staff prints the registration confirmation as proof for the patient.

What happens after the patient registers at the clinic?

After registration, the patient receives a printout of the registration proof and proceeds to the polyclinic (Poli) for further action, which typically includes an initial assessment or examination by a nurse or assistant.

What is the role of the doctor in the patient journey?

The doctor performs a more thorough examination and diagnosis after the nurse’s assessment. Based on this, the doctor may prescribe further tests, medications, or treatments for the patient.

How is the laboratory test process integrated into the patient journey?

If laboratory tests are needed, the patient is referred to the laboratory with a voucher. The patient then undergoes the necessary tests, and the lab results are printed out and sent back to the polyclinic for further action.

What does the voucher represent in the patient journey?

The voucher serves as proof of payment for specific services, like laboratory tests or radiology. The patient pays at the cashier using this voucher before proceeding with the related medical procedure.

What are the two types of payment systems mentioned in the script?

The two payment systems are 'Billing Puzzle' and 'Total Billing.' Billing Puzzle requires payment before medical procedures, while Total Billing allows for payment after the services are completed, whether the payment is made via cash, credit, or installment.

How does the payment process work at the clinic?

The patient pays at the cashier based on the treatment received. If the treatment requires prepayment, Billing Puzzle is used. If the payment is made after services are completed, Total Billing is used.

What happens if the patient needs medication after seeing the doctor?

After seeing the doctor, the patient receives a prescription for medication, which they take to the pharmacy. The pharmacy processes the prescription and the patient makes the payment at the cashier.

What does the term 'laboratory sampling' refer to in this process?

Laboratory sampling refers to the collection of samples (such as blood or urine) from the patient, which are then analyzed in the laboratory for diagnosis or treatment purposes.

What steps occur after the laboratory results are available?

Once the laboratory results are available, the results are printed and sent back to the polyclinic. The doctor then reviews the results and may prescribe further actions, such as medication or additional treatments.