La comunicazione: verbale, non verbale e paraverbale

Summary

This video delves into the physiology of communication, focusing on the brain's hemispheres and their roles in language and emotional processing. It highlights the three primary communication channels: verbal, non-verbal, and paraverbal. Verbal communication uses words for direct and controlled expression, while non-verbal communication, including gestures and facial expressions, conveys deeper emotions. Paraverbal communication, with its emphasis on tone, pitch, and pauses, shapes the meaning of a message. The interplay between these communication types, including how they can complement, contradict, or accentuate each other, is essential for effective communication.

Takeaways

• 😀 The brain is divided into two hemispheres: the left hemisphere is logical and controls language, while the right hemisphere is creative and handles emotions and artistic expression.
• 😀 The Broca area in the left hemisphere is responsible for producing speech, while the Wernicke area helps with understanding language.
• 😀 Communication is not just verbal. It involves three main channels: verbal language, non-verbal language, and paraverbal language.
• 😀 Verbal communication accounts for only 7% of the total communication, while non-verbal communication makes up 55%, and paraverbal communication contributes 38%.
• 😀 Non-verbal communication includes gestures, facial expressions, and body language, and it often conveys deeper, more emotional content than words alone.
• 😀 The relationship between verbal and non-verbal communication can vary: non-verbal communication can repeat, contradict, substitute, complement, or accentuate verbal messages.
• 😀 Non-verbal communication is less controlled than verbal communication, making it more spontaneous and authentic, often revealing true emotions.
• 😀 Prossemics, the study of personal space, is a key element of non-verbal communication and changes depending on the intimacy of the relationship.
• 😀 Paraverbal communication refers to the tone, volume, and pace of speech, and it plays a significant role in expressing emotions and emphasizing key parts of a message.
• 😀 Effective communication often relies on all three channels working together to reinforce or sometimes alter the meaning of the verbal message.
• 😀 Future content will explore the relationship between emotions and communication, particularly how non-verbal cues can expose discrepancies in verbal messages.

Q & A

What are the two hemispheres of the brain responsible for in communication?

The left hemisphere is responsible for logical and mathematical thinking, language production, and comprehension. It controls reasoning, calculation, and speech. The right hemisphere is more creative and handles emotions, art, and intuition, as well as non-verbal communication.

What are Broca's and Wernicke's areas, and what do they do?

Broca's area is responsible for speech production, allowing us to think, code a message, and send it. Wernicke's area, on the other hand, helps us understand spoken and written language by decoding the message we receive.

How does verbal communication differ from non-verbal communication?

Verbal communication uses words to convey messages, while non-verbal communication relies on body language, facial expressions, gestures, and even the tone of voice. Non-verbal communication can reinforce, contradict, or complement verbal messages.

Why is non-verbal communication considered to be more impactful than verbal communication?

Non-verbal communication is often more powerful because it is harder to control. Our body language, facial expressions, and emotions are less filtered than the words we say, making non-verbal cues often more authentic and revealing.

What percentage of communication is verbal, non-verbal, and paraverbal?

According to the transcript, 7% of communication is verbal, 55% is non-verbal, and 38% is paraverbal (related to tone, volume, and pauses in speech).

What is the role of paraverbal communication?

Paraverbal communication involves the tone, volume, pitch, and pace of speech. It plays a crucial role in emphasizing certain words, expressing emotions, and modifying the overall message being communicated.

How does non-verbal communication complement verbal communication?

Non-verbal communication complements verbal communication by reinforcing or accentuating the message. It can also help to express emotions or attitudes that may be difficult to convey through words alone.

What is the concept of prossemics in non-verbal communication?

Prossemics refers to the study of personal space and distance in communication. The physical distance between people often changes depending on the level of intimacy in their relationship. This aspect of non-verbal communication reflects social and cultural norms.

What happens when verbal and non-verbal messages contradict each other?

When verbal and non-verbal messages contradict each other, people are likely to trust the non-verbal cues more because they are perceived as more genuine and less controllable, reflecting true emotions or intentions.

How can non-verbal communication substitute verbal communication?

Non-verbal communication can substitute verbal communication when words are not spoken. For example, a person may not verbally express anger but might demonstrate it through body language, such as crossing arms or avoiding eye contact.