RAPPORT WHAT IT IS (Meaning and 09 Elements to Work it the Right Way)

Summary

This video explains the concept of Rapport, a technique for building empathy and trust in communication, which can greatly benefit both personal and business interactions. By creating a connection with others, Rapport fosters clear, assertive, and harmonious communication, essential for successful sales and long-term customer relationships. The video covers the meaning of Rapport, its importance, and the key techniques such as mirroring and reciprocity. It also highlights 9 practical elements, including eye contact, facial expression, emotional balance, and non-verbal communication, that businesses can use to apply Rapport effectively and enhance customer relationships.

Takeaways

• 😀 Rapport is a technique used to create empathy and foster connection between people, leading to better communication and trust.
• 😀 It is particularly useful in business to build relationships with customers, leading to increased sales and customer loyalty.
• 😀 Rapport helps break down barriers in conversations, creating an atmosphere of openness and trust.
• 😀 The two main techniques of rapport are mirroring (imitating body language) and reciprocity (offering something without expecting anything in return).
• 😀 Mirroring involves subtly copying another person's gestures, postures, and facial expressions to generate empathy.
• 😀 Reciprocity is about giving first, without expecting anything in return, which helps build a foundation of trust.
• 😀 Key elements of rapport application in business include visual contact, facial expressions, body posture, and emotional balance.
• 😀 Emotional Intelligence plays a critical role in managing feelings and understanding others, enhancing rapport.
• 😀 The tone and volume of voice can help assess emotional states and adapt communication for better connection.
• 😀 Non-verbal cues, such as gestures, play an important role in rapport-building, especially when mirrored subtly.
• 😀 Neurolinguistic Programming (NLP) can complement rapport by understanding and influencing human behavior, making interactions even more effective.

Q & A

What is the meaning of 'rapport'?

Rapport comes from the French word 'rapporter', meaning 'to create a relationship'. It refers to a technique used to build empathy and establish a clear, harmonic, and assertive communication with another person.

Why is rapport important in business?

Rapport is essential in business because it helps create empathy, trust, and open communication. This leads to stronger relationships with customers, increased sales, and long-term customer loyalty.

What are the two main techniques for building rapport?

The two main techniques for building rapport are 'mirroring', which involves subtly imitating another person's body language, and 'reciprocity', where you offer help without expecting anything in return to build trust.

How does mirroring help in building rapport?

Mirroring helps by creating a subconscious connection between people. By subtly imitating gestures, postures, and facial expressions, you align with the other person, making them feel understood and comfortable.

What is the concept of reciprocity in rapport?

Reciprocity is about offering help or assistance to someone without expecting anything in return. This creates a sense of goodwill and trust, which is vital for establishing a strong rapport.

What are the 9 practical elements to apply rapport in business?

The 9 practical elements are: 1) Visual contact, 2) Facial expression, 3) Body posture, 4) Emotional balance, 5) Tone of voice, 6) Timing, 7) Volume (voice strength), 8) Visual communication, and 9) Non-verbal communication (gestures).

Why is timing important when building rapport?

Timing is crucial because it ensures that the conversation doesn’t drag on unnecessarily or feel rushed. It helps you gauge when to engage, how long to engage, and when to wrap things up for maximum effectiveness.

How does emotional balance affect rapport?

Emotional balance is vital for rapport because it helps you gauge the other person's emotional state and adjust your communication accordingly. Being aware of emotions allows for smoother and more effective conversations.

How can tone of voice influence rapport?

Tone of voice is important because it conveys emotions and intentions. By understanding the tone, you can adjust your approach to make the conversation more engaging, empathetic, and aligned with the other person’s feelings.

What role does non-verbal communication play in rapport?

Non-verbal communication, such as gestures and facial expressions, plays a key role in rapport by providing additional context to the words being spoken. Observing and subtly mirroring these non-verbal cues can deepen the connection between people.