Tugas Analisis Jurnal Farmasi yang Menggunaakan Statistika Deskriptif

Summary

Aisyah Pratiwi, a Pharmacy student from Universitas Sriwijaya, presents a research assignment on patient satisfaction with pharmaceutical services under Indonesia's National Health Insurance (JKN) system. The study compares expectations and perceptions of pharmacy services at two hospitals in Yogyakarta: RSUP Dr. Sardjito and Panti Rapih. Using a survey based on the SERVQUAL model, the research explores five key dimensions of service quality. The results reveal significant gaps between patient expectations and perceptions, identifying areas for improvement in service delivery. The study highlights the need for enhancing pharmaceutical services to meet patient expectations more effectively.

Takeaways

• 😀 The presenter is Aisyah Pratiwi, a pharmacy student at Universitas Sriwijaya, presenting on patient satisfaction in pharmaceutical services under JKN (National Health Insurance).
• 😀 The research focuses on whether there is a difference between the expectations and perceptions of outpatients regarding pharmaceutical services at two hospitals in Yogyakarta: RSUP Dr. Sardjito and Panti Rapi.
• 😀 The study used a sample of 200 respondents, 100 from each hospital, and employed a survey method with a questionnaire based on the SERVQUAL model (1988).
• 😀 The SERVQUAL model measures five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy.
• 😀 Non-probability sampling, specifically consecutive sampling, was used to select patients for the survey.
• 😀 Descriptive statistics were employed to analyze the data, including calculating averages and identifying gaps between patient expectations and perceptions.
• 😀 The Wilcoxon and Mann-Whitney tests were used to compare differences between the two hospitals' pharmaceutical services.
• 😀 Key findings showed a significant difference between patient expectations and perceptions, indicating areas for improvement in service quality.
• 😀 The 'gap' analysis revealed the most significant discrepancies in service, with the largest gap indicating areas where the service was perceived as suboptimal.
• 😀 Demographic factors such as gender, age, education level, and JKN status were considered as control variables during the analysis.
• 😀 The presentation concluded with a respectful thank you to the audience, with an apology for any potential mistakes, and ended with a formal farewell.

Q & A

What is the title of the journal discussed in the presentation?

The title of the journal discussed is 'Patient Satisfaction of Outpatient Pharmaceutical Services in the National Health Insurance Era'.

What is the main research question of the journal?

The main research question is whether there is a difference between patients' expectations and perceptions of pharmaceutical services at two hospitals in the JKN era.

What were the two hospitals involved in the study?

The two hospitals involved in the study were RSUP Dr. Sardjito Yogyakarta and Rumah Sakit Panti Rapih Yogyakarta.

How many respondents were involved in the study, and how were they selected?

There were 200 respondents in total, with 100 respondents from each hospital. The respondents were selected using consecutive sampling, based on certain criteria.

What data collection method was used in the study?

The data collection method used was a survey with a questionnaire, which allowed the researchers to gather data from a large number of patients in a relatively short time.

What five dimensions of service quality were measured in the questionnaire?

The five dimensions of service quality measured in the questionnaire were Tangibles, Reliability, Responsiveness, Assurance, and Empathy.

What statistical tests were used to analyze the data in the study?

The statistical tests used included the Wilcoxon test for analyzing differences and the Mann-Whitney test to compare patient satisfaction between the two hospitals.

What type of data was collected, and how was it analyzed?

Semi-quantitative data was collected using a Likert scale in the questionnaire, which was then transformed into quantitative data for statistical analysis, including calculating means and gap values.

What is the significance of the gap value between patient expectations and perceptions?

The gap value, calculated by subtracting the perception score from the expectation score, shows the areas where service delivery is perceived as lacking. A higher gap indicates a greater discrepancy between expectations and perceptions.

What were the findings of the descriptive statistical analysis regarding patient satisfaction?

The findings showed significant differences between patient expectations and perceptions, with certain service dimensions, such as empathy and assurance, performing better than others, as indicated by the gap analysis.