Life in Australia 🇦🇺| LIFE IN RETAIL | My Job in Australia

Summary

In this vlog, Giselle shares her experience working as a retail assistant at a phone repair shop in Australia. She discusses the pros of the job, such as building confidence, gaining valuable communication skills, and enjoying employee discounts. However, she also highlights the challenges, including high stress levels and dealing with difficult customers who often complain. Giselle emphasizes the importance of being prepared for any situation and how retail work can provide solid experience for future opportunities. Overall, her vlog offers an honest and relatable look at the ups and downs of working in retail.

Takeaways

• 😀 Giselle introduces herself and her vlog, sharing that she works at a phone repair shop in Australia.
• 🌧️ She talks about the rainy weather and how it’s affecting both Australia and the Philippines, urging viewers to stay safe.
• 📱 Giselle works as a retail assistant in a phone repair shop located in a shopping center with an open store layout.
• 🛠️ While Giselle doesn’t repair phones herself, she has to know about phones to assist customers and explain technical issues.
• 🤝 Working in retail has helped Giselle build confidence, as she interacts with people from different backgrounds and cultures.
• 💼 Retail work has taught her to manage customer personalities and effectively respond to questions or sales inquiries.
• 🔧 One of the perks of working in retail is the discount on store products, which can range from 30-50%.
• 😓 Retail jobs come with stress, especially due to the demands of customer service, with some customers being very difficult to handle.
• 🧠 Giselle mentions that working in retail has made her resilient, learning to deal with difficult customers and stressful situations.
• 💬 She encourages viewers to share their own retail experiences in the comments, fostering a sense of community and learning from others.
• 🎥 Giselle invites viewers to like, share, and subscribe to her channel for more content, thanking them for their support.

Q & A

What is the setting of Giselle's workplace?

Giselle works in a phone repair shop located in a shopping center. The store is open, and it’s situated in the aisle, offering little privacy, similar to a pop-up store, though it is a permanent establishment.

Does Giselle repair phones herself at the store?

No, Giselle does not repair phones. She works as a retail assistant while a technician handles the repairs. However, Giselle needs to be knowledgeable about phones to explain issues to customers.

What skills are important for Giselle's role as a retail assistant?

As a retail assistant, Giselle needs to be skilled in customer service, understanding phone issues, handling complaints, and interacting with a wide variety of customers. She also learns to predict customer personalities and tailor her approach accordingly.

What are the advantages of working in retail according to Giselle?

The advantages of working in retail include a stable paycheck, confidence building from customer interactions, experience in handling goods, and valuable customer service skills. Additionally, employees receive discounts of 30-50% on store products.

What makes retail work challenging for Giselle?

The biggest challenges in retail are handling customer complaints, which can be stressful. Some customers are difficult to please, and their negative reactions can be emotionally draining, especially when they do not listen to explanations or continue to return with further complaints.

How does Giselle cope with stressful situations at work?

Giselle has learned to handle stress by becoming stronger and more resilient through her customer service experiences. She also mentions dealing with 'toxic' individuals and learning how to respond to them professionally.

What is Giselle's take on the stress caused by working in retail?

Giselle notes that the stress in retail can be overwhelming, especially when customers yell or refuse to understand the repair process. The emotional toll can lead to experiences like PTSD, making it difficult to sleep or unwind after work.

How does Giselle describe the customer experience in her store?

Giselle mentions that the store often faces customer complaints, despite explaining the repair process. Some customers are upset and insist on yelling, which adds to the stress of the job. These interactions can last beyond one day, as some customers return to escalate their concerns.

What advice does Giselle give to others considering a job in retail?

Giselle advises others to be prepared for challenging situations, especially with difficult customers. She also emphasizes the importance of staying calm and professional, as well as gaining experience, which can be valuable for future roles in retail.

What impact has working in retail had on Giselle's personal development?

Giselle reflects that working in retail has been a confidence booster. She has become better at handling a wide range of customer personalities, improving her communication skills, and building emotional resilience through challenging experiences.