COMPANY PROFILE DOKTER MOBIL - Dokter Mobil Indonesia

Summary

Dokter Mobil, an automotive service company in Indonesia, was founded to address the growing dissatisfaction with traditional car repair services, including long repair times, high costs, and lack of guarantees. Over the past decade, it has established itself as a leader in modern car servicing, with ISO 9001:2015 certification, state-of-the-art technology, and a commitment to customer satisfaction. Expanding with 34 branches nationwide and international presence in Malaysia, Dokter Mobil is pioneering in hybrid vehicle services. With a goal of 100 branches and a focus on innovation, it strives to provide comprehensive solutions for all automotive needs.

Takeaways

• 😀 Dokter Mobil has been a pioneer in providing high-quality auto repair services in Indonesia for nearly a decade.
• 😀 The company was established to address the dissatisfaction with service quality, high costs, long repair times, and lack of guarantees in existing auto repair shops.
• 😀 Dokter Mobil offers advanced technology for professional vehicle care and repair, positioning itself as a leader in modern auto services.
• 😀 The company is ISO 9001:2015 certified, ensuring high standards and customer satisfaction across its branches.
• 😀 The vision of Dokter Mobil is to be the best, most trusted, and leading company in the automotive service industry through technology and innovation.
• 😀 Investment in the latest technology, training for technicians, and support for staff are key to delivering fast, accurate, and high-quality services.
• 😀 Dokter Mobil has expanded to 34 branches in Indonesia and opened its first international location in Malaysia under the name Domo Autotch.
• 😀 The company has expanded its business model by introducing new units, aiming to create a comprehensive automotive ecosystem under the brand 'Domo Automotive'.
• 😀 Dokter Mobil has launched Domo Hybrid, a specialist service center for hybrid and electric vehicles, the first of its kind in Indonesia.
• 😀 The company plans to grow to 100 branches, contributing to job creation, environmental impact, and a larger customer base.
• 😀 Customer satisfaction is at the core of the company's success, earning them numerous awards across Asia and worldwide.

Q & A

What motivated the creation of Dokter Mobil?

Dokter Mobil was founded in response to customer dissatisfaction with the quality of service at various workshops. Issues such as long repair times, high costs, inconsistent quality, and lack of guarantees led to the idea of establishing a more reliable and customer-focused automotive service.

What makes Dokter Mobil different from other auto repair shops?

Dokter Mobil stands out by utilizing advanced technology and adhering to international standards such as ISO 9001:2015. It also emphasizes professionalism, fast service, and customer satisfaction, offering guarantees and transparency in the process.

How long has Dokter Mobil been operating?

Dokter Mobil has been operating for nearly a decade, providing reliable and innovative automotive services throughout Indonesia.

What is the core mission of Dokter Mobil?

The core mission of Dokter Mobil is to become the best, most trusted, and leading company in automotive service technology, continuously innovating and ensuring the highest level of customer satisfaction.

How does Dokter Mobil ensure its service quality?

Dokter Mobil ensures quality by investing in the latest technology, providing continuous training for technicians and staff, and adhering to standardized procedures that guarantee professionalism and customer satisfaction.

What is the significance of Dokter Mobil's ISO 9001:2015 certification?

The ISO 9001:2015 certification signifies that Dokter Mobil operates under internationally recognized standards, ensuring quality management practices and customer satisfaction across all its branches.

How has Dokter Mobil expanded its presence?

Dokter Mobil has expanded to 34 branches across Indonesia and opened its first international branch in Malaysia, under the name Domo Autotch, continuing its goal to provide high-quality automotive services globally.

What is Domo Automotive Ecosystem, and how is it related to Dokter Mobil's growth?

The Domo Automotive Ecosystem is Dokter Mobil’s vision to create an integrated automotive service platform. This includes expanding into new business units within the automotive sector, enabling customers to meet all their vehicle repair and maintenance needs in one place.

What role does Dokter Mobil play in the growing demand for hybrid vehicles?

Dokter Mobil is addressing the increasing demand for hybrid vehicles by launching Domo Hybrid, a specialized service for hybrid and electric vehicles, in collaboration with companies that are experts in these technologies.

What are Dokter Mobil's future goals?

Dokter Mobil aims to open 100 branches, create more job opportunities, and reach a larger customer base. The company also aims to have a positive social and environmental impact, further solidifying its position in the automotive service industry.