BISNIS APOTEK | TUGAS KELOMPOK 4 | MATA KULIAH KEWIRAUSAHAAN DAN KEPEMIMPINAN | PRODI S1 FARMASI

Summary

This interview with Meza Yulis, a pharmacist at Apotek Zia, provides insights into the operations of the pharmacy. Established for 15 years, Apotek Zia offers a variety of products, including prescription drugs, over-the-counter medications, and medical equipment. The discussion covers topics such as the pharmacy’s licensing, product availability, including narcotic drugs, and how they manage medical supplies. Meza also explains their approach to customer service, providing product information, and ensuring quality care. The session wraps up with an appreciation for the pharmacy's comprehensive offerings and commitment to public health.

Takeaways

• 😀 Apotek Zia is located on Jalan M Pasar Luuk, Kabupaten, Padang, and has been operating for 15 years.
• 😀 The pharmacy offers prescription services, sells over-the-counter medications, and health equipment like crutches and medical devices.
• 😀 The pharmacy operates Monday to Friday, from 8 AM to 4 PM (Western Indonesian Time).
• 😀 The initial capital to start Apotek Zia was approximately IDR 500 million.
• 😀 Apotek Zia does not sell narcotic drugs, but reports narcotic use to local authorities monthly.
• 😀 If narcotic drugs are required, Apotek Zia can source them from other pharmacies.
• 😀 The pharmacy sells personal protective equipment (PPE) and other health devices, all regulated by a licensed pharmacist.
• 😀 The staff initially included one pharmacist, one assistant pharmacist, and one temporary staff member.
• 😀 Apotek Zia manages its inventory by placing new medications at the back of the shelves and pushing older stock forward to facilitate faster sales.
• 😀 Antibiotics are only provided if a patient has been ill for over three days or has symptoms that require it, such as a prolonged fever.
• 😀 The pharmacy does not have any branches but collaborates with other health institutions and pharmacies when necessary.

Q & A

What services does Apotek Zia offer?

Apotek Zia provides prescription fulfillment, over-the-counter medications, and medical equipment such as crutches and other health tools.

How long has Apotek Zia been in business?

Apotek Zia has been in operation for 15 years.

What are the operating hours of Apotek Zia?

Apotek Zia is open Monday to Friday, from morning until 5 PM Western Indonesia Time (WIB).

What was the initial capital required to start the pharmacy?

The initial capital required to start Apotek Zia was approximately IDR 100 million.

Does Apotek Zia sell narcotics or controlled substances?

No, Apotek Zia does not sell narcotics. However, they maintain a monthly reporting system for controlled substances.

Can Apotek Zia provide narcotics or controlled substances if needed?

If a customer requires a narcotic or controlled substance, Apotek Zia may refer them to another pharmacy, as they do not sell these substances.

What types of antibiotics are available at Apotek Zia?

Apotek Zia offers antibiotics like tablets, capsules, and syrups, such as erythromycin, for patients with conditions that last longer than three days.

How does Apotek Zia handle inventory management?

Inventory is carefully managed, with new stock placed behind older stock to ensure the older items sell first. They also keep detailed records of incoming and outgoing goods.

What types of medical devices does Apotek Zia sell?

Apotek Zia sells various medical devices, including crutches and other health equipment. They ensure these items meet the necessary safety and regulatory standards.

How does Apotek Zia market its products?

The pharmacy educates customers about the uses, side effects, and dosage instructions for the medications they sell. They focus on customer education rather than aggressive marketing tactics.