Majoo Indonesia Office Tour | DSTOUR 2022

Summary

The video provides a detailed tour of a modern office space for an Indonesian company that helps small and medium enterprises (SMEs) grow. It highlights the company’s values of innovation, social impact, and customer-centric solutions. The tour showcases the office's unique design, which includes murals representing the company’s customers across Indonesia. It also emphasizes the functionality of the space, such as support teams working around the clock, and features a range of tech-driven tools that make business operations easier for SMEs. The company’s approach integrates technology, customer care, and social responsibility to uplift local businesses.

Takeaways

• 😀 The company Maju is focused on supporting and growing small businesses (UMKM) in Indonesia through its comprehensive business management platform.
• 😀 The office design emphasizes a blend of modernity and cultural relevance, with murals reflecting the diversity of Maju’s customers from across Indonesia.
• 😀 Maju's headquarters is located in South Jakarta, with additional offices in Malang and Pejaten, fostering a strong local presence.
• 😀 The murals in the office serve as a reminder of Maju’s mission to help businesses from Sabang to Merauke, promoting a sense of unity and community.
• 😀 The office layout is designed for both customer engagement and employee comfort, with spaces like hot seats and flexible work areas.
• 😀 Maju is dedicated to providing an omni-channel solution for its customers, integrating with popular marketplaces like Tokopedia, Bukalapak, and Shopee.
• 😀 The company culture is built around three main pillars: disruptive innovation, faster and better solutions, and social impact.
• 😀 The operation team provides 24/7 support for Maju’s customers across Indonesia, ensuring smooth business operations.
• 😀 Maju values a creative and social impact-driven approach, seeking employees who are passionate about making a positive difference for Indonesia’s businesses.
• 😀 Employees at Maju are offered flexibility, with the option to work from home or from the office, while maintaining a dress code for customer-facing roles.
• 😀 The company is growing rapidly, with a team of over 900 members, and continues to focus on innovation and supporting Indonesia’s economy through UMKM empowerment.

Q & A

What is the purpose of the office design at Majoo?

The office design at Majoo focuses on creating a comfortable and collaborative environment for both employees and customers. The space features modern concepts while also integrating elements that resonate with the customer experience, such as murals that reflect the diverse businesses of their customers.

How does Majoo help small businesses and UMKM in Indonesia?

Majoo offers an all-in-one platform that helps manage various aspects of small businesses (UMKM), such as sales, inventory, accounting, and more. It aims to make business management easier and help businesses grow by providing tools and support that enhance their operations.

What is the significance of the murals in Majoo’s office?

The murals at Majoo’s office depict their customers, businesses from across Indonesia, and various industries such as coffee shops, barbershops, and salons. These murals reflect the diversity of their clientele and emphasize the company's dedication to supporting businesses from Sabang to Merauke.

What role does the team at Majoo play in supporting customers?

The team at Majoo is responsible for providing continuous support to customers, managing operations such as customer service and on-site assistance. They ensure that customers receive the help they need, and Majoo also has dedicated teams to assist with technical issues or business challenges.

How is technology integrated into Majoo’s platform for UMKM?

Majoo’s platform integrates a variety of technological features such as online accounting, cashier systems, inventory management, and integration with marketplaces like Tokopedia, Bukalapak, and Shopee. This provides a comprehensive solution for businesses, allowing them to manage orders and sales more efficiently.

What is the core culture of Majoo, according to the office setup?

Majoo’s culture is built on three main pillars: disruptive innovation, faster and better execution, and creating a high social impact. The office environment and murals reflect these values, fostering creativity and a shared commitment to improving Indonesia's small businesses.

What types of spaces are available in Majoo’s office for employees?

Majoo’s office provides various types of workspaces including open desk areas, cubicles for focused work, and meeting rooms. There are also flexible spaces like the amphitheater, which can be used for team activities or informal discussions, promoting a balance of focus and collaboration.

How does Majoo support its employees in terms of workplace flexibility?

Majoo offers flexible working arrangements, allowing employees to choose whether they work from home, the office, or another location. Despite the flexibility, employees are expected to come to the office a few times a week for meetings or to engage with colleagues directly.

What are the specific dress code guidelines at Majoo?

Majoo has a flexible dress code policy. Employees in customer-facing roles, such as operations, sales, and marketing, are required to wear formal attire to maintain a professional appearance. For non-customer-facing roles, the dress code is more relaxed, allowing casual wear like pants or even sarongs.

How does Majoo contribute to social impact through its platform?

Majoo’s platform not only helps small businesses thrive but also creates social impact by supporting the growth of new businesses and generating employment opportunities. By empowering entrepreneurs, Majoo aims to reduce social inequality and contribute to the economic development of Indonesia.