Study Kasus - Konflik PT Golden Castle Perhitungan Gaji Sepihak

Summary

PT Golden Castle, a textile company in Jakarta, faced a major conflict between management and employees due to miscommunication over salary policy changes. The company responded by conducting mass layoffs, which worsened employee trust and performance. The conflict, primarily vertical between supervisors and staff, was exacerbated by a dominating management strategy, which failed to address the root issues. A suggested solution includes improving communication, holding meetings with neutral mediators, and adopting a compromise conflict management strategy to achieve a win-win solution. The case emphasizes the importance of effective communication in resolving organizational conflicts.

Takeaways

• 😀 PT Golden Castle is a company in the textile and garment manufacturing industry, located in Pelabuhan Nusantara 2, North Jakarta, Indonesia.
• 😀 The company faced internal conflict due to a lack of communication between management and employees, specifically regarding salary changes.
• 😀 Employees felt that the company acted unfairly by implementing salary changes without prior notice or consultation.
• 😀 As a result, employees protested through demonstrations against the company's decision, showing their dissatisfaction.
• 😀 The company attempted to resolve the conflict by conducting mass layoffs as a way to address the employee unrest.
• 😀 The conflict at PT Golden Castle is classified as an intra-organizational conflict, specifically a vertical conflict between management and employees.
• 😀 PT Golden Castle employed a 'dominating' conflict management strategy, where employees were forced to accept decisions due to fear of repercussions.
• 😀 This strategy resulted in negative outcomes, including a significant loss of trust from employees toward the company and decreased work performance.
• 😀 The conflict management strategy was considered ineffective because it did not achieve its intended goal of improving relationships between employees and the company.
• 😀 Suggested solutions include improving communication between the company and employees, using a neutral mediator to facilitate discussions, and employing a 'compromise' conflict resolution strategy to achieve win-win solutions.
• 😀 The theory of communication plays a crucial role in decision-making and shaping effective communication methods within organizations, as well as in observing and understanding new developments in the surrounding environment.

Q & A

What is the core issue that led to the conflict at PT Golden Castle?

The conflict at PT Golden Castle arose due to a lack of communication between the company and its employees about changes in the salary policy. Employees were not informed beforehand, which led to frustration and demonstrations.

How did employees react to the changes in salary policies?

Employees felt that the company acted unfairly by changing the salary policy without prior notice. This led them to take part in demonstrations to voice their dissatisfaction.

What action did PT Golden Castle take to resolve the conflict?

To resolve the conflict, PT Golden Castle resorted to mass layoffs as a way to handle the employee unrest.

What type of conflict was identified in the case of PT Golden Castle?

The conflict at PT Golden Castle was an intra-organizational conflict, specifically a vertical conflict between the company's management (superiors) and the employees (subordinates).

What strategy did the company use to manage the conflict, and how effective was it?

PT Golden Castle used a dominance strategy, where the company enforced its decisions on employees, forcing them to accept the changes. However, this strategy was ineffective as it led to a decline in employee trust, lowered performance, and worsened the relationship between the company and its workers.

What were the consequences of the dominance strategy employed by the company?

The dominance strategy resulted in a 50% decrease in employee trust towards the company, reduced employee performance, and a failure to achieve the goals of conflict resolution. It also led to greater employee dissatisfaction and behavior issues in the workplace.

What solution is recommended for resolving the conflict at PT Golden Castle?

It is recommended that PT Golden Castle improve its communication systems, hold meetings between company representatives and employee representatives, and involve a neutral mediator to facilitate discussions. A compromise strategy should be used to reach a solution where neither party is harmed.

What role does communication theory play in resolving organizational conflicts?

Communication theory plays a critical role in providing frameworks for effective decision-making and guiding the communication process. It helps organizations to develop communication strategies that can prevent misunderstandings and facilitate the resolution of conflicts.

Why is the compromise strategy suggested over the dominance strategy?

The compromise strategy is suggested because it encourages mutual understanding and ensures that both the company and employees benefit from the resolution. Unlike the dominance strategy, it avoids coercion and focuses on finding a balanced solution.

What are the potential long-term effects of not addressing conflicts like the one at PT Golden Castle properly?

If conflicts are not addressed properly, they can lead to ongoing employee dissatisfaction, decreased morale, poor performance, and even higher turnover rates. In the case of PT Golden Castle, the negative consequences of poor conflict management are already visible in reduced trust and performance issues among employees.