Case de Sucesso - Priscilla's Hall

Summary

Josenilton Cirne, co-owner of Priscila Oswall, a live music venue in João Pessoa, shares insights about the business and its use of technology. Since its opening in 2018, the venue has expanded from two to three environments, hosting up to 1,800 guests. The venue utilizes a simple, intuitive point-of-sale system that integrates 19 terminals, streamlining operations with efficient printing of fiscal receipts and vouchers. Josenilton emphasizes the system's reliability and user-friendliness, noting its impact on employee performance and customer satisfaction. He recommends the system to other business owners in the hospitality industry, citing its effectiveness in increasing sales and operational efficiency.

Takeaways

• 😀 The speaker, Josenilton Cirne, and his brother Antônio de Cardocínio own the 'Priscila Oswall' nightclub in João Pessoa, Paraíba.
• 😀 The club has been in operation since 2018 and now features three environments, all operating simultaneously on Fridays, Saturdays, and Sundays.
• 😀 The club can accommodate around 1800 people at a time.
• 😀 The club implemented a point-of-sale (POS) system in 2018, which has received positive reviews from both customers and employees.
• 😀 There are 19 POS terminals, each with its own printer, which allows for simultaneous printing of receipts without delays or issues.
• 😀 The system prints a fiscal receipt for each purchase, including vouchers for items paid via card.
• 😀 The system can handle up to 4000 fiscal receipts per night, each corresponding to a different product ordered by customers.
• 😀 The POS system is described as user-friendly and intuitive, with simple navigation that makes it easy for staff to use.
• 😀 The system also includes features for offering additional items to customers, such as ice or promotional products.
• 😀 Josenilton Cirne recommends the POS system to other business owners, citing its ease of use and efficiency in the service environment.
• 😀 The speaker mentions seeing other bars and hotels in nearby regions using similar systems, suggesting the system's widespread adoption and success.

Q & A

What is the name of the business mentioned in the transcript?

The business is called Casa de Show Priscila Oswall, located in João Pessoa, Paraíba.

When was Casa de Show Priscila Oswall inaugurated?

The venue was inaugurated in 2018.

How many environments did the Casa de Show have initially, and how many does it have now?

Initially, the Casa de Show had two environments. After the pandemic, it expanded to three environments.

What is the maximum capacity of the Casa de Show?

The Casa de Show can accommodate around 1,800 people.

What product did the speaker mention as highly recommended for their business?

The speaker mentioned that Menil was the most recommended product they encountered, based on customer feedback and reviews.

How many PDVs (points of sale) does the Casa de Show have?

Casa de Show has 19 PDVs (points of sale).

What technology is used at each PDV to ensure smooth operations?

Each PDV is equipped with its own printer, and the system ensures that all 19 terminals print fiscal receipts simultaneously without any issues or delays.

How many fiscal receipts does the Casa de Show process per night?

The Casa de Show processes about 4,000 fiscal receipts per night.

What is the significance of the vouchers printed by the system?

The vouchers help track the specific products purchased by customers, such as bottles of water or doses of whisky.

What is one of the customer service strategies used at Casa de Show to improve the experience?

One of the strategies is offering customers ice for their drinks, especially when they haven't requested it, and also promoting products that are on special offers.