English speaking conversation | Internet complaint in English | Learn english

Summary

In this video, a customer named John calls Star Internet Service to report an issue with his internet connection. He mentions frequent dropouts and slow speeds. The support representative checks the system and informs him there are no network-wide issues but offers to send a technician to his home. After registering his complaint, John is given a technician appointment between 10 am and 1 pm the following day. The video ends with a reassurance that the issue will be resolved and encourages viewers to subscribe for more updates.

Takeaways

• 😀 The customer is experiencing repeated internet disconnections and slow speeds.
• 😀 The customer calls Star Internet Service to lodge a complaint.
• 😀 The customer service representative apologizes for the inconvenience.
• 😀 The representative checks if there are any reported issues in the area.
• 😀 The customer provides their registration number to help check for issues.
• 😀 The system does not show any ongoing maintenance in the area.
• 😀 The representative assures the customer that the issue may not be on their end.
• 😀 The representative schedules a technician to visit the customer’s home.
• 😀 The technician is scheduled to visit between 10 am and 1 pm the next day.
• 😀 The customer expresses hope that the issue will be resolved by the next day.
• 😀 The representative reassures the customer and wishes them a good day.

Q & A

What is the problem that John is facing with his internet service?

John is facing issues with his internet connection, as it repeatedly drops out, and when it is connected, the speeds are very slow.

How does the customer service representative respond to John's complaint?

The representative apologizes for the inconvenience and assures John that they will check if there is a reported issue with the network in his area.

What information does the representative need from John to proceed with the issue?

The representative asks John for his registration number to check if there is a reported issue in his area.

What does the system show about the network in John's area?

The system shows that there is no reported maintenance or issue with the network in John's area.

Does the representative suggest that the issue is on John's end?

No, the representative does not confirm that the issue is on John's end. Instead, they suggest sending a technician to John's house to further investigate.

What is the complaint number given to John for reference?

John is given the complaint number 390.

When will the technician be available to visit John's house?

The technician will be available between 10 am and 1 pm the following day.

How does John feel about the technician's visit?

John seems relieved and hopes the problem will be solved by the next day.

What is the tone of the conversation between John and the customer service representative?

The tone of the conversation is polite, professional, and reassuring, with the representative expressing apologies for the inconvenience and assuring John that the issue will be addressed.

What does the video encourage viewers to do at the end?

The video encourages viewers to subscribe for more videos.