JENIS LAYANAN LOGISTIK (Materi Dasar Program Keahlian MPLB, Elemen 8 Bag. 2)

Summary

This educational video introduces the basics of logistics services, focusing on their importance in optimizing customer satisfaction. It explains different types of logistics services, such as warehousing, third-party logistics (3PL), cargo shipping, courier services, in-house logistics, and Transportation Management Systems (TMS). The video emphasizes factors to consider when selecting logistics services, including timeliness, service completeness, security, cost standards, and ease of tracking. It also highlights logistics services in large cities like Jakarta and the software tools used in logistics management. The video concludes with a review and questions for learners.

Takeaways

• 😀 Logistics services involve procurement, maintenance, distribution, and provision of goods, essential for customer satisfaction.
• 😀 There are six types of logistics services: warehousing, third-party logistics (3PL), cargo shipping, courier services, in-house logistics, and logistics software.
• 😀 Warehousing services allow goods to be stored before being shipped to their destinations.
• 😀 Third-party logistics (3PL) helps companies manage various supply chain tasks, including tracking and warehousing.
• 😀 Cargo shipping involves transporting large goods via vehicles like trains, ships, or trucks, typically for high-volume deliveries.
• 😀 Courier services focus on the delivery of small packages directly to consumers, usually as the final delivery step.
• 😀 In-house logistics refers to companies managing their own logistics operations, offering greater control over product movement.
• 😀 Logistics software, such as Transportation Management Systems (TMS), is used to streamline transportation management in the supply chain.
• 😀 When selecting logistics services, key factors to consider include timeliness, service completeness, security, standard rates, and ease of tracking.
• 😀 In major cities like Jakarta, logistics services include air, sea, and land freight, along with packing, moving, warehousing, and special handling services for sensitive goods.
• 😀 Special handling services are necessary for goods that require specific care, such as vaccines or frozen food products.

Q & A

What is logistics service as defined in the script?

Logistics service is the process of organizing the procurement, maintenance, distribution, and provision of services that go beyond just moving products from one location to another. It aims to optimize customer satisfaction.

Why is logistics service important for customer satisfaction?

Logistics is essential for customer satisfaction because issues like delayed deliveries can directly impact a customer's experience. If products ordered by customers do not arrive on time due to logistics problems, it can decrease their satisfaction significantly.

What are the six types of logistics services mentioned in the script?

The six types of logistics services mentioned are: 1) Warehouse services, 2) Third-party logistics (3PL), 3) Cargo shipping, 4) Courier shipping, 5) In-house logistics, and 6) Logistics software (TMS).

What is the role of warehouse services in logistics?

Warehouse services are used to store cargo before it is sent from one point to another. Companies may either use internal warehouses or third-party services to handle this efficiently and cost-effectively.

What is third-party logistics (3PL) and how does it assist companies?

Third-party logistics (3PL) involves outsourcing logistics operations to a company that manages supply chain tasks like delivery tracking, warehousing, and distribution. This allows companies to focus on their core activities while ensuring timely and quality logistics.

What is the difference between cargo shipping and courier shipping?

Cargo shipping refers to the transportation of large items or high-volume goods using vehicles like trains, ships, or trucks, while courier shipping focuses on small parcels and is used for direct delivery to consumers' homes or businesses.

What is in-house logistics, and what are its benefits?

In-house logistics refers to a company managing its logistics operations internally, handling tasks like planning and transportation management. The benefits include greater control over product movement and potential cost savings if managed efficiently.

How does logistics software (TMS) benefit transportation management?

Logistics software, specifically Transportation Management Systems (TMS), helps streamline transportation tasks by providing a functional system that simplifies logistics operations, making the entire supply chain process more efficient.

What factors should be considered when choosing a logistics service provider?

When selecting a logistics service provider, factors to consider include: 1) Timeliness of delivery, 2) Completeness of services, 3) Security in shipment, 4) Standard pricing, and 5) Ease of tracking and managing goods.

What are some types of logistics services in big cities like Jakarta?

In cities like Jakarta, the types of logistics services include: 1) Air freight, 2) Sea freight, 3) Land freight, 4) Packing and moving, 5) Warehouse services, and 6) Special handling shipments such as for vaccines or frozen food.