Good vs Bad Conflict | Conflict Management | Soft Skills | Skills training | TutorialsPoint

Summary

This video on conflict management covers the definition, causes, and different stages of conflict, as well as methods for handling it effectively. It explores the significance of understanding the reasons behind conflicts, mapping them, and using positive communication to diffuse tensions. The video also delves into the Thomas Gilman theory, explaining different conflict behaviors such as accommodating, competing, avoiding, and collaborating. It emphasizes that conflict can be constructive and lead to better collaboration, while also offering practical strategies like staying calm, empathizing, and using visualization to resolve disputes. The goal is to provide tools for better conflict resolution in both professional and personal settings.

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Q & A

What is the definition of conflict according to the video?

Conflict is defined as disagreements or differences of opinion between people, often arising due to differing needs, values, perceptions, or cultural backgrounds.

Why do conflicts arise in the workplace or at home?

Conflicts arise because people come from different backgrounds, have varying needs, values, and perceptions, and respond differently to pressures, which can lead to disagreements.

What are some common causes of conflict mentioned in the video?

Common causes of conflict include differing needs, values, perceptions, responses to pressure, and policies. People’s varying mindsets and cultural backgrounds contribute to these disagreements.

How does mapping a conflict help in conflict resolution?

Mapping a conflict involves identifying the issue, the people involved, their needs, and concerns, which helps in understanding the root cause and finding a solution. It also ensures the focus stays on the issue at hand.

What are some negative words that can escalate a conflict?

Words like 'you never did this,' 'I told you again,' 'never mind,' and 'good for you' can escalate a conflict by triggering negative emotions and miscommunication.

What positive phrases can help diffuse a conflict?

Positive phrases such as 'Might I suggest we do this?', 'Let’s do this together,' and 'Let me explain that in a better manner' can help defuse conflicts and promote constructive communication.

Can conflicts ever be positive? How?

Yes, conflicts can be positive when they encourage individuals to express their thoughts and feelings, leading to better understanding and collaboration, fostering creativity and innovative thinking.

What are the stages of conflict as described in the video?

The stages of conflict include: 1) Latent stage (unaware of conflict), 2) Perceived stage (awareness of conflict), 3) Felt stage (anxiety or stress), 4) Manifest stage (conflict becomes visible), and 5) Aftermath stage (conflict outcome).

What is the Thomas-Kilmann Conflict Mode Instrument?

The Thomas-Kilmann Conflict Mode Instrument categorizes conflict behaviors based on two dimensions: assertiveness (thinking about oneself) and cooperativeness (thinking about others). It identifies five conflict-handling styles: competing, accommodating, avoiding, collaborating, and compromising.

What is the difference between functional and dysfunctional conflict?

Functional conflict helps achieve organizational goals, fosters creativity, and improves decision-making, while dysfunctional conflict impedes goal achievement, causes tension, and leads to poor decision-making and stagnancy.