¿Quienes son los Gurús de Calidad? Edwards Deming | Philip B. Crosby | Kaoru Ishikawa Joseph Juran

Universidad ΙSΟ

27 Mar 201906:42

Summary

TLDRThis video explores the influential contributions of four key figures in quality management: Edwards Deming, Josep Durán, Kaoru Ishikawa, and Philippe Kotler. Each guru’s impact is highlighted, including Deming’s statistical process control and 14 points, Durán’s quality trilogy, Ishikawa’s Total Quality Control and tools, and Kotler’s Zero Defects movement. The video emphasizes the importance of their teachings for implementing effective quality management systems, especially under ISO 9000 standards. Recommended books by these gurus are also shared, offering practical guidance for organizations striving for continuous improvement and certification.

Takeaways

😀 The video introduces key quality management experts, referred to as 'gurus,' who have significantly influenced modern quality management systems.
😀 The gurus discussed in the video include Edward Deming, Josep Durán, Kaoru Ishikawa, and Philippe Crosby, each contributing unique ideas to quality management.
😀 Edward Deming emphasized understanding variation analysis and the application of statistical process control to improve processes.
😀 Deming is known for his 14 Points for Management and the Plan-Do-Check-Act (PDCA) cycle, which are vital tools for improving organizational processes.
😀 Josep Durán is famous for his 'Trilogy of Quality,' which focuses on planning, controlling, and improving quality in business operations.
😀 Durán's approach is centered around improving processes to deliver products and services faster, better, and cheaper while meeting customer needs.
😀 Kaoru Ishikawa introduced Total Quality Control (TQC), stressing that quality should be a goal for all company objectives and that leadership is crucial in achieving it.
😀 Ishikawa popularized the use of the seven basic quality tools and the Ishikawa diagram (also known as the fishbone diagram), which helps identify root causes of problems.
😀 Philippe Crosby championed the Zero Defects movement, emphasizing the need to involve all employees, especially executives, in ensuring quality.
😀 Crosby also introduced 14 Steps for Quality, focusing on motivating employees and reducing defects in the production process.
😀 The video suggests that reading books by these quality gurus, such as Deming's 'Quality, Productivity, and Competitiveness' and Ishikawa's 'Introduction to Quality Control,' can help implement efficient quality management systems and achieve ISO 9000 certification.

Q & A

What is the main focus of this video script?
-The video script focuses on discussing key quality management gurus and their contributions to the development of quality management systems, especially those aligned with ISO 9000 standards.
Who are the four main quality management gurus discussed in the script?
-The four main gurus discussed in the script are Edward Deming, Josep Durán, Kaoru Ishikawa, and Philippe Cotis.
What is Edward Deming most famous for in the realm of quality management?
-Edward Deming is most famous for his 14 points for management and the Plan-Do-Check-Act (PDCA) cycle, which are essential components of quality improvement.
What is the key concept behind Josep Durán's approach to quality management?
-Josep Durán's key concept is the 'Trilogy of Quality,' which involves planning quality, controlling quality, and improving quality.
How did Kaoru Ishikawa contribute to quality management?
-Kaoru Ishikawa is known for promoting Total Quality Control (TQC), emphasizing the importance of leadership, and introducing the Ishikawa diagram and seven basic quality tools.
What is Philippe Cotis known for in the field of quality management?
-Philippe Cotis is known for advocating the Zero Defects movement, emphasizing the importance of motivating all personnel and involving management in the quest for quality.
What are the 14 points of Deming, and why are they significant?
-The 14 points of Deming are a set of guidelines aimed at improving quality and productivity in organizations. They emphasize aspects like continuous improvement, fostering teamwork, and adopting a long-term perspective.
What does the concept of 'Total Quality Control' mean according to Ishikawa?
-Total Quality Control, according to Ishikawa, means integrating quality management into every part of an organization, ensuring that leadership and all employees are involved in achieving high-quality standards.
Why is it recommended to read the books suggested by the quality gurus?
-Reading the books suggested by these quality gurus is recommended because they provide in-depth insights and strategies for effectively implementing quality management systems, which can lead to faster and more successful ISO 9000 certification.
How do these gurus' contributions relate to modern-day quality management practices?
-The contributions of these gurus continue to influence modern quality management practices, as their ideas form the foundation for systems like ISO 9000, focusing on continuous improvement, customer satisfaction, and organizational leadership in quality processes.