Night Audit di Hotel, apa saja yang di kerjakan ?

Summary

The video explains the process of conducting a night audit at a hotel. It covers key tasks such as verifying guest check-ins and check-outs, reviewing daily room occupancy, ensuring room charges are accurate, and compiling transaction summaries. The night audit is critical for generating accurate financial reports and preparing for the next day’s operations. The process involves adjusting dates for late check-ins, extending stays, and ensuring all revenue is accounted for. Once all steps are completed, the data is posted, and reports are generated for accounting purposes, ensuring a smooth shift transition.

Takeaways

• 😀 Night audit is a process carried out by the night shift to close the hotel’s daily operations and report on revenue earned over the past 24 hours.
• 😀 The night audit occurs around midnight but can be performed before or after midnight depending on the timing of the check-ins and check-outs.
• 😀 The first task in the night audit is to check for expected arrivals that haven't checked in yet. These guests may need their check-in date updated if they arrive after midnight.
• 😀 For guests who have not checked out by midnight, the audit requires confirmation of whether they need to extend their stay or if they should check out the following day.
• 😀 Daily room count is a crucial part of the audit process, involving a review of the guests staying the night and verifying the room charges for the next day.
• 😀 Accurate data is vital, and the night audit may require adjustments such as updating check-in or check-out times for delayed guests.
• 😀 The transaction summary is an essential report detailing the revenue generated by the hotel, including cash and room charges, and must be submitted to the accounting department.
• 😀 If discrepancies are found in the room charge list, corrections must be made to ensure that the financial records are accurate before finalizing the audit.
• 😀 After reviewing and correcting the data, the night audit report is finalized and posted in the system, ensuring all transactions for the night are recorded.
• 😀 The night audit report prepares the hotel for the next day’s billing by summarizing all room charges and income generated during the shift.
• 😀 The process of night auditing is repeated every night to ensure that all revenue is tracked and financial records are consistently up-to-date.

Q & A

What is the purpose of the night audit in a hotel?

The night audit serves to close the books for the day by reviewing guest check-ins, check-outs, room charges, and daily revenue. It prepares the hotel for the next day and ensures all transactions are correctly recorded.

What are the key tasks involved in the night audit process?

The main tasks include verifying expected arrivals, checking for check-outs, reviewing room charges, updating guest details if necessary, summarizing transactions, and generating reports for the accounting team.

What should be done if an expected guest has not checked in by the night audit time?

If a guest hasn't checked in by the audit time, their check-in date should be updated to the next day. This allows the night audit to proceed without errors.

How should the night auditor handle guests who extend their stay?

If a guest extends their stay, the check-out date should be updated to reflect the new date. This ensures the system stays accurate and avoids issues with billing.

Why is it important to verify room charges during the night audit?

Verifying room charges ensures that the amounts on guest bills are correct. Any discrepancies can be corrected before finalizing the night audit, preventing errors in the financial reports.

What is the role of the 'Daily Room Count' in the night audit process?

The 'Daily Room Count' is a list of guests staying that night. It helps prepare for room charge calculations, ensuring all rooms are accounted for and their charges are correct before posting.

How does the night audit affect the guest’s billing?

During the night audit, room charges are added to the guest's bill, ensuring the correct charges are reflected for the previous night. This is vital for accurate billing when the guest checks out.

What happens if the room charges are not correctly updated during the night audit?

If room charges are not updated correctly, the guest's bill will be inaccurate. This could cause discrepancies in revenue reports and result in issues during check-out.

How is revenue summarized during the night audit?

Revenue is summarized by collecting all transaction details from cashiers, calculating the total earnings, and generating a report that includes room revenue and other charges for the day.

What is the final step of the night audit process?

The final step is posting the night audit, which updates the system with the correct room charges and financial data. Once posted, the reports are handed over to the accounting department for further processing.