SkillPro - Depoimento Clientes: Super das Frutas

Summary

The speaker discusses the challenges faced in employee training and internal regulations, particularly in high-turnover environments like supermarkets. They highlight the benefits of using a platform that allows employees to learn through various methods (audio, reading, and video) at their own pace. The platform ensures that employees fully understand safety protocols, such as proper equipment use, before starting their work. Additionally, reports help track progress, and customization options for certifications and training materials make the platform highly effective and tailored to the company's needs.

Takeaways

• 😀 High employee turnover in retail creates challenges for training and onboarding new staff.
• 😀 A digital training platform can help address these challenges by offering an interactive, flexible learning environment.
• 😀 Employees can learn through multiple formats, including audio, text, and video, catering to different learning styles.
• 😀 The platform allows employees to complete training on their own schedule, reducing time constraints and increasing convenience.
• 😀 The platform ensures comprehension by requiring employees to pass an evaluation with a score above 9, reinforcing the importance of learning.
• 😀 The platform provides tracking features that enable managers to monitor employee progress and ensure completion of training.
• 😀 The use of reports helps identify who has completed training and who needs additional support, improving accountability.
• 😀 Customizable training content, such as video tutorials on equipment usage, ensures that employees learn specific procedures to enhance safety and reduce risks.
• 😀 The ability to issue certificates and customize training content based on company needs is a major benefit of the platform.
• 😀 Ongoing support from the platform’s customer service team allows for quick adjustments and customizations to meet business-specific requirements.
• 😀 The use of a digital training platform can significantly reduce the time spent on manual training processes and improve overall efficiency.

Q & A

What was the main challenge the speaker faced before implementing the platform?

The main challenge was the difficulty in providing training on internal regulations and norms to employees, especially considering the high turnover rate in supermarkets. Each time an employee left and a new one came in, the HR team had to manually deliver training, which was time-consuming and sometimes not effective.

How does the platform improve the training process for new employees?

The platform allows employees to learn at their own pace through different formats, such as audio, written materials, or videos. This flexibility helps ensure better comprehension and retention of important safety and operational training.

What training modules are mentioned in the transcript?

Training modules mentioned include using a meat slicer safely to avoid workplace accidents, training in the bakery section on how to use a wood-fired oven properly to prevent fires, and other operational training relevant to various sectors in the store.

What is the importance of the training assessments?

The training assessments are crucial because employees must score above 9 to pass. If they do not achieve this score, they are required to retake the training until they fully understand the material, ensuring they are well-prepared for their roles.

How does the platform help with time management for employees?

The platform allows employees to complete training at their convenience, selecting times that work best for them, which significantly reduces the burden on the HR team and allows for more flexible scheduling.

How does the platform enhance understanding of training material?

The platform provides multiple learning formats, such as video and audio, allowing employees to revisit the content if needed. They can watch videos again or adjust the playback speed, making the material easier to understand.

What role do reports play in the training process?

Reports are vital for tracking employee progress. They help ensure that employees are completing the training. Without this tracking, some employees might not complete the training, which could lead to gaps in knowledge.

What customization features does the platform offer?

The platform is customizable according to the company's needs. For example, the speaker requested custom features like adding certificates with signatures from technical staff and other specific adjustments, which the platform’s support team implemented promptly.

How does the platform address the need for certification?

The platform ensures that employees receive certification upon completing their training. The customization option allows adding specific details, such as signatures, to make the certificate more formal and personalized.

What feedback does the speaker provide about the customer support team?

The speaker praises the support team for their responsiveness and helpfulness. When customizations were needed, the support team made changes within a week or two, ensuring the platform met the company's specific requirements.