At the chemist - B1 Listening Practice - British Council

Summary

In the provided transcript, a customer seeks assistance for a sore throat and persistent cough, inquiring about headache as well. The assistant recommends two options: a syrup and lozenges, with the latter being less expensive. The customer opts for lozenges and is advised to take one every four to six hours, especially before meals. When asked about antibiotics, the assistant informs that a prescription is required and suggests seeing a doctor if the cough persists. The customer declines any further assistance, and the total cost for the lozenges is seven pounds and forty-nine pence.

Takeaways

• 🗣️ The customer is seeking help for a sore throat and persistent cough, indicating discomfort and the need for relief.
• 💬 The customer's wife sent them to get something for their symptoms, showing concern and a shared decision-making process.
• 🤔 The customer inquires about whether they also have a headache, suggesting they might be experiencing additional symptoms.
• 💰 The pharmacist mentions that the syrup is more expensive, which influences the customer's decision to go for the lozenges instead.
• 🍬 The pharmacist recommends lozenges as a good option for the customer's throat and cough issues.
• 📝 The customer is advised to take one lozenge every four to six hours, providing clear instructions for use.
• ❌ The pharmacist informs the customer that they cannot provide antibiotics without a prescription, emphasizing the need for a medical consultation.
• 👩‍⚕️ It is suggested that the customer should see a doctor if the cough continues, highlighting the importance of professional medical advice.
• 🚫 The pharmacist asks if the customer has any allergies to medication, ensuring safety and avoiding potential adverse reactions.
• 💊 The pharmacist confirms that the lozenges should be suitable for the customer, given no allergies are mentioned.
• 💷 The total cost for the lozenges is seven pounds and forty-nine pence, providing a clear financial summary for the customer.

Q & A

What is the main issue the customer is experiencing?

The customer has a sore throat and can't stop coughing, which is causing them discomfort.

What are the two products the customer is considering for their sore throat?

The customer is considering a syrup and lozenges as potential remedies for their sore throat.

Why does the customer choose the lozenges over the syrup?

The customer chooses the lozenges because they are less expensive than the syrup.

How often should the customer take the lozenges according to the advice given?

The customer should take one lozenge every four to six hours.

Is there a specific time the lozenges should be taken?

It is suggested to take the lozenges before meal times.

Does the customer have any known allergies to medicines?

The customer states that they are not allergic to any medicine.

What is the customer's request regarding antibiotics?

The customer asks if they can get some antibiotics, but is informed that a prescription is needed.

What advice is given to the customer about their persistent cough?

The customer is advised to see a doctor if the cough continues.

What is the total cost of the lozenges the customer decides to purchase?

The total cost of the lozenges is seven pounds and forty-nine pence.

What is the customer's response to the suggestion of seeing a doctor?

The customer acknowledges the advice and expresses that they are aware of it.

Does the customer require any additional items or advice?

The customer declines any further assistance or items, indicating they are satisfied with the lozenges.

What is the primary concern for the customer in choosing between the syrup and lozenges?

The primary concern for the customer is the cost, as they opt for the less expensive option, which are the lozenges.