Episode 321 | Arad Levertov, Co founder & CEO of Sunbit

Summary

In this episode, Rod discusses his passion for customer service in the fintech industry and the importance of continuous learning and improvement. He shares insights on balancing family life with a busy schedule and offers advice to newcomers in fintech, emphasizing the need for focus, specialization, and understanding basic business principles. Rod highlights the vast opportunities within the industry and encourages aspiring professionals to become subject matter experts in their chosen niches. The conversation reflects a commitment to helping others and driving positive change in the fintech landscape.

Takeaways

• 😀 The speaker is passionate about improving customer service in the call center and values helping people.
• 👨‍👩‍👧‍👦 Balancing family life is important to the speaker, who is married with four kids and enjoys family activities.
• 🏃‍♂️ The speaker enjoys running on the beach and swimming in the ocean to escape distractions and clear their mind.
• 🚗 Raising four kids involves a busy schedule filled with driving to various activities, such as swimming and soccer.
• 📈 Newcomers to fintech should understand that there are no shortcuts and it takes time to learn the industry.
• 🎯 Focus is crucial; individuals should concentrate on mastering their specific roles within their companies.
• 💼 It's essential to grasp basic business principles, including the need for revenue to exceed costs.
• 🔍 Finding a niche within the vast fintech market can lead to success and opportunities for career advancement.
• 🧠 Becoming a subject matter expert in a specific area of fintech enhances job prospects and effectiveness.
• 🤝 The discussion wraps up with mutual appreciation for the insights shared, emphasizing the value of time and engagement.

Q & A

What is the main focus of the speaker's work in the call center?

The speaker is passionate about helping customers and emphasizes the importance of improving service quality to better meet customer needs.

How does the speaker describe their approach to teamwork?

The speaker pushes the team to grow and help more customers, highlighting the need for the company to expand rather than remain small.

What personal activities does the speaker enjoy outside of work?

The speaker enjoys running on the beach and swimming in the ocean, which helps them disconnect from distractions and think clearly.

What advice does the speaker offer to individuals starting a career in fintech?

The speaker advises newcomers to focus on learning about their company, become proficient in their roles, and understand the business's basic principles of revenue and cost management.

What does the speaker mean by saying there are 'no shortcuts' in the fintech industry?

The speaker emphasizes that building a successful career in fintech requires time, dedication, and effort to learn and master the necessary skills.

How important is specialization in the fintech industry according to the speaker?

Specialization is crucial, as being a subject matter expert in a specific area within the vast fintech market can lead to better job opportunities and career advancement.

What types of areas within fintech does the speaker mention as potential career paths?

The speaker mentions various areas such as payments, banking, and lending as potential paths within the fintech industry.

How does the speaker balance work and family life?

The speaker juggles a busy family life with four children, often acting as a chauffeur for their kids' activities, while also finding time for personal interests like running and swimming.

What does the speaker hope to achieve with their team in the call center?

The speaker hopes to foster a culture of growth and customer service excellence, ensuring that the team can reach and assist more customers.

What is the overall tone of the conversation?

The tone is positive and encouraging, with a focus on personal and professional growth, teamwork, and the importance of helping customers.