Pos Malaysia Cloud Experience with Minfy.

Summary

Pos Malaysia has undergone a 12-month digital transformation, focusing on revamping its parcel delivery business by migrating legacy IT systems to cloud technologies. Partnering with Intel, AWS, and Minty, Pos Malaysia has enhanced agility, standardized operations, and addressed talent gaps. Key initiatives include migrating servers to AWS Cloud, modernizing core business applications, and implementing machine learning for parcel delivery tracking. This transformation aligns with Pos Malaysia’s vision of becoming a community services enabler, diversifying its services, and staying competitive in the rapidly evolving logistics sector.

Takeaways

• 🚀 Post Malaysia has been on a 12-month transformative journey to revamp its parcel delivery business, focusing on agility and cloud technologies.
• 💻 A significant part of the transformation includes modernizing legacy IT systems and operations, making them more nimble using cloud applications and databases.
• 📊 Post Malaysia faces challenges such as legacy systems, talent gaps in tech divisions, and risks associated with on-prem data storage.
• ☁️ Most of Post Malaysia's servers have already been migrated to the cloud, enhancing their operational agility.
• 📦 Minfy partnered with Post Malaysia to not only migrate systems but also to standardize operations and add value before the migration began.
• 🛠 The cloud migration process included taking over support for 30+ applications, and then migrating them to AWS Cloud.
• 🔄 After the migration, Post Malaysia began modernizing the applications for better performance on the cloud.
• 📡 AWS services like SageMaker and EKS have been used for machine learning and other advanced cloud functionalities, such as predicting parcel arrival times.
• 🌍 Post Malaysia is focusing on diversifying its services to align with its goal of becoming a community services enabler.
• 🤝 Minfy, Intel, and AWS are collaborating to bridge technology with end users, supporting Post Malaysia in addressing customer and public sector challenges across ASEAN.

Q & A

What is the main focus of Pos Malaysia's transformation journey?

Pos Malaysia's transformation journey focuses on revamping its parcel delivery business by transforming legacy IT systems, migrating to the cloud, and addressing talent gaps in its product and technology divisions.

How many touchpoints does Pos Malaysia have across the country?

Pos Malaysia has more than 3,500 touchpoints across Malaysia.

What were some of the challenges Pos Malaysia faced during the transformation?

Pos Malaysia faced challenges such as a collection of outdated legacy IT systems, talent gaps in its product and tech divisions, and risks associated with on-premise data storage.

What technology is Pos Malaysia using to enhance agility and efficiency?

Pos Malaysia is using cloud technologies, particularly AWS (Amazon Web Services), to enhance agility and efficiency in its operations.

What was a unique aspect of this cloud migration project for Minfy?

The unique aspect for Minfy was not only migrating the systems but also standardizing processes and adding value before the migration even started, which made the project different from typical cloud migration efforts.

What are some key outcomes of the discovery phase of the project?

During the discovery phase, the business drivers for three core business applications were identified, and Minfy engaged Pos Malaysia on four different streams, including application support for over 30 applications.

How has machine learning been integrated into Pos Malaysia's operations?

Pos Malaysia has integrated machine learning using AWS Sagemaker to provide estimated times of arrival for parcel deliveries, enhancing customer experience.

What role does Intel play in Pos Malaysia's transformation?

Intel supports Pos Malaysia by bringing together experts from various domains and working with Minfy and AWS to ideate around transportation solutions, contributing to the digital transformation of Pos Malaysia.

What are Pos Malaysia's future goals in terms of business diversification?

Pos Malaysia aims to diversify its product and service offerings, expand its portfolio, and align its operations with its objective of becoming a community services enabler in Malaysia.

How does Minfy contribute to Pos Malaysia's transformation in ASEAN?

Minfy, as a cloud-native system integrator, helps Pos Malaysia tackle complex challenges by bridging the gap between technology and end users, leveraging the power of AWS and Intel to help Pos Malaysia achieve its digital transformation goals.