Project Quality Management PMBOK 5 | PMP® Training Videos | Project Management Tutorial |Simplilearn

Summary

This video course on PMP certification from Simplilearn covers Project Quality Management, one of the key knowledge areas in project management. The lesson defines quality and quality management, and explains the differences between quality planning, assurance, and control. It also covers the cost of quality, quality management processes, and various tools like Six Sigma, TQM, and Kanban. Additionally, the lesson provides insights into the seven basic tools of quality, optimal quality levels, and quality management strategies. The content aims to prepare viewers for quality management questions on the PMP exam.

Takeaways

• 📌 **Definition of Quality Management**: Quality management ensures that the project meets all initial requirements without deviation and that the product is usable for the intended users.
• 📊 **Three Aspects of Quality Management**: Quality management involves three activities: quality planning, quality assurance, and quality control. Each stage addresses different aspects of project quality.
• 💰 **Cost of Quality**: The cost of quality includes the money spent during the project to prevent errors (conformance costs) and money spent due to failures (non-conformance costs).
• 🛠 **Seven Basic Tools of Quality**: Key tools for quality management include check sheets, Pareto charts, cause-and-effect diagrams, flowcharts, histograms, scatter diagrams, and control charts.
• 🎯 **Six Sigma Concept**: Six Sigma is a quality management approach aiming for a maximum of 3.4 defects per million units produced, indicating a high level of quality control.
• 🔍 **Difference Between Quality & Grade**: Quality is the degree to which a set of characteristics meet requirements, while grade is a classification based on technical attributes. Low quality is a problem, but low grade is a matter of choice.
• 🎛 **Precision vs. Accuracy**: Precision is the level of granularity in measurement, while accuracy refers to how close a measurement is to the true value.
• 🚥 **PDCA Cycle**: The Plan-Do-Check-Act (PDCA) cycle is a key process for quality control, focusing on planning, executing, checking results, and implementing improvements.
• 🏗 **Total Quality Management (TQM)**: TQM is a holistic approach placing responsibility for quality on management and continuously seeking improvements.
• 🔄 **Kanban & JIT**: Kanban, based on Just-in-Time (JIT) inventory management, focuses on minimizing work in progress and achieving smooth workflow.

Q & A

What is project quality management?

Project quality management is the process of ensuring that a project meets the agreed-upon quality standards, which includes planning, quality assurance, and quality control.

What is the difference between quality and grade?

Quality refers to how well a product meets the required standards, while grade is a classification based on the product's technical characteristics. Low quality is problematic, but low grade may be acceptable based on the project’s objectives.

What are the three processes involved in project quality management?

The three processes are quality planning, quality assurance, and quality control. These processes help in planning for quality, ensuring standards are followed, and checking whether the project meets quality requirements.

How does Six Sigma relate to quality management?

Six Sigma is a methodology that aims to reduce defects by controlling variations in the process, targeting a defect rate of only 3.4 defects per million opportunities, which translates to a near-perfect level of quality.

What is the 'cost of quality' and its two main categories?

The cost of quality includes all costs associated with ensuring a project meets quality standards. It is divided into cost of conformance (prevention and appraisal costs) and cost of non-conformance (internal and external failure costs).

What are the seven basic tools of quality?

The seven basic tools of quality are check sheets, cause-and-effect diagrams, control charts, histograms, Pareto charts, scatter diagrams, and flowcharts. These tools help in identifying, analyzing, and improving quality.

What is Total Quality Management (TQM)?

TQM is a quality management philosophy that focuses on the continuous improvement of processes across an organization. It emphasizes the responsibility of quality on every team member.

How is the Deming Cycle used in quality management?

The Deming Cycle, or PDCA (Plan-Do-Check-Act), is a continuous improvement model that helps manage and control processes. It involves planning, executing, checking results, and making adjustments.

What role does a quality audit play in project quality management?

A quality audit assesses if the project is complying with the established quality standards and procedures. It helps identify areas for improvement and ensures efficiency and effectiveness in processes.

What is the difference between quality assurance and quality control?

Quality assurance focuses on preventing defects by ensuring processes are followed, while quality control is about detecting defects in the product and ensuring it meets quality standards through testing and inspection.