O Roadmap do Improve e o ciclo PDSA e o Método científico

FM2S Educação e Consultoria

30 May 202209:26

Summary

TLDRThe script discusses the implementation of inclusive changes within a project, emphasizing the importance of testing these changes to verify their effectiveness. It introduces the PDCA cycle, a fundamental operational excellence methodology based on the scientific method, which aims to maximize learning through testing and continuous improvement. The speaker highlights the need for analysis, hypothesis formulation, and incremental improvement to achieve desired outcomes and increase customer satisfaction.

Takeaways

🚀 The discussion is about moving to the 'Inclusive' phase of a project, which involves testing changes to see if they are effective.
🎯 The importance of having clear objectives for a project is emphasized, as it is crucial for the company.
💡 The process starts with understanding how things currently work, followed by analysis to generate ideas for change.
🔍 'Pocoyo' is mentioned as an idea that was stretched during the analysis phase.
🌱 In the Inclusive phase, the most promising changes are selected and tested to determine which will be successful.
✂️ Prioritization of changes is necessary to decide which ones to implement based on their potential impact.
📈 A controlled, small-scale test is initially conducted to manage risk, with the scope and scale increased as confidence grows.
🔄 The PDCA (Plan-Do-Check-Act) cycle is introduced as a fundamental part of operational excellence and is based on the scientific method.
🔍 The PDCA cycle involves observing a phenomenon, analyzing it, forming a hypothesis, predicting outcomes, testing those predictions, and learning from the results.
📚 The goal of testing is to compile and formalize learnings, preparing for implementation, and ensuring that hypotheses are true and can solve the problem.
🔄 The script emphasizes the importance of continuous improvement and learning, using the knowledge gained to make incremental changes to processes.

Q & A

What is the main topic of the discussion in the transcript?
-The main topic of the discussion is the Inclusive phase of a project, focusing on testing changes to see if they are effective and how the PDCA cycle applies to this process.
Why is it important to define objectives for a project?
-Defining objectives is important because it helps to understand the importance of the project for the company and provides a clear direction on what needs to be achieved.
What does the speaker mean by 'Pocoyo' in the context of the Inclusive phase?
-The term 'Pocoyo' is used as a metaphor for an idea that was stretched or explored during the Inclusive phase to test its validity.
How does the speaker approach the testing of changes?
-The speaker approaches testing by first choosing the most promising changes, conducting small controlled experiments to assess risk, and then gradually increasing the scale until they are confident enough to implement the changes.
What is the PDCA cycle and its significance?
-The PDCA cycle stands for Plan-Do-Check-Act. It is a fundamental part of any operational excellence methodology and is based on the scientific method. It helps in maximizing learning during the testing phase and is applied in businesses to improve processes.
What are the steps of the PDCA cycle?
-The steps of the PDCA cycle are Plan (to analyze a phenomenon and develop a hypothesis), Do (to implement the change based on the hypothesis), Check (to observe the results of the change), and Act (to implement the findings on a larger scale or make new adjustments based on the observed results).
Why is it necessary to test hypotheses?
-Testing hypotheses is necessary because not all assumptions are true. Testing helps to validate or refute the hypothesis, leading to a better understanding of what works and what doesn't, and ultimately to continuous improvement.
How does the speaker describe the process of learning and improvement?
-The speaker describes the process of learning and improvement as a continuous, incremental cycle of making predictions based on hypotheses, testing these predictions, analyzing the results, and making new adjustments as needed.
What is the importance of understanding variation in the context of improvement?
-Understanding variation is important because it provides insights into the differences and patterns that can affect the outcomes of changes. This knowledge helps in making more accurate predictions and more effective improvements.
How does the speaker relate the PDCA cycle to scientific thinking?
-The speaker relates the PDCA cycle to scientific thinking by emphasizing that it is an application of the scientific method, focusing on observation, hypothesis testing, and continuous learning to improve processes and outcomes.
What is the speaker's approach to dealing with issues such as defects or unmet demand?
-The speaker's approach involves observing the issue, analyzing the root cause, forming a hypothesis, making predictions based on the hypothesis, implementing changes according to the predictions, and then checking and acting based on the results of the implemented changes.

Outlines

00:00

🚀 Introduction to Inclusive Testing and PDCA Cycle

This paragraph introduces the concept of Inclusive, which is the next phase in the project, emphasizing its importance to the company. It explains that objectives have been set and that the process has been analyzed to understand its functioning. The Inclusive phase involves testing changes to verify their validity and choosing the most promising ones. The PDCA (Plan-Do-Check-Act) cycle is introduced as a fundamental part of operational excellence methodologies and is based on the scientific method. The speaker discusses the importance of testing hypotheses and learning from the process to achieve continuous improvement.

05:01

🧠 Hypothesis and Prediction in the PDCA Cycle

The second paragraph delves deeper into the PDCA cycle, focusing on the hypothesis and prediction stages. It explains how observations of phenomena, such as defects or indicators below expectations, lead to the formulation of hypotheses. These hypotheses are then used to make predictions about how changes will affect the process. The speaker emphasizes the importance of testing these predictions through controlled experiments to observe actual outcomes. If the actual results differ from the predicted ones, it indicates that the initial hypothesis was incorrect, and a new analysis is required. This iterative process of learning and refining hypotheses is key to the scientific method and continuous improvement.

Mindmap

Keywords

💡Inclusive

In the context of the video, 'Inclusive' refers to a phase in a process where changes are tested to determine their effectiveness. It is about evaluating whether the implemented changes are truly beneficial or not. The speaker mentions that during this phase, they choose the most promising change and conduct tests to see which one will be victorious, highlighting the importance of validation in the process of improvement.

💡Objectives

Objectives in the video script refer to the specific goals that the team has set for their project. These objectives are crucial for the company and guide the direction of the project. They serve as a benchmark for measuring success and provide a clear purpose for the team's efforts.

💡Analysis

Analysis in the video script is the process of examining the current situation or the way a process works to understand its functioning. It is a critical step in identifying areas for improvement and formulating hypotheses about the causes of observed issues.

💡Hypothesis

A hypothesis in this context is an educated guess or a proposed explanation for a phenomenon or issue that has been observed. It serves as a starting point for testing and experimentation, with the aim of validating or refuting the proposed explanation.

💡PDCA Cycle

The PDCA Cycle, standing for Plan-Do-Check-Act, is a fundamental operational methodology based on the scientific method. It is a continuous improvement process used in various fields and is central to the speaker's discussion about testing and refining processes. The cycle involves planning changes, implementing them, checking the results, and then acting on the findings to improve the process.

💡Incremental Improvement

Incremental improvement refers to the process of making small, successive changes to a process or system with the aim of gradually enhancing its performance. It is about continuous refinement and learning from each iteration to achieve better results over time.

💡Training

Training in this context is the process of providing individuals with the knowledge and skills they need to perform a specific task or job effectively. It is a key component in the speaker's strategy for addressing issues and improving performance, as it directly relates to the capability of individuals to carry out their duties.

💡Experimentation

Experimentation is the practice of conducting tests or trials to validate hypotheses and observe the actual outcomes. It is a critical part of the scientific method and the PDCA cycle, allowing for the verification of predictions and the collection of empirical data to inform decision-making.

💡Prediction

Prediction in this context is the act of forecasting or anticipating the outcome of a particular action or change based on a hypothesis or understanding of a situation. It is used to guide the decision-making process and to prepare for potential results.

💡Learning

Learning, as discussed in the video, is the process of acquiring new knowledge, skills, and understanding through experience, study, or being taught. It is central to the PDCA cycle and the speaker's approach to continuous improvement, as it allows for the adaptation and refinement of processes based on new insights and data.

💡Feedback

Feedback in this context refers to the information or opinions received from others, particularly in relation to a product, service, or process. It is used to identify areas for improvement and to gauge the effectiveness of changes or actions.

Highlights

Introduction to the concept of Inclusive, the next phase in the project.

Importance of setting clear objectives for the project's success.

Understanding the current process through analysis.

Utilizing the idea of Pocoyo for innovation.

Selection of the most promising changes for testing.

Conducting tests to determine the viability of changes.

Prioritization of changes based on potential impact.

The concept of scaling tests from small to large.

Learning from tests to apply in implementation.

Explanation of the PDCA cycle as a fundamental part of operational excellence methodologies.

The PDCA cycle's basis in the scientific method and its application in businesses.

Observation as the starting point of the PDCA cycle.

Analysis to understand and hypothesize about observed phenomena.

The prediction phase of PDCA based on formulated hypotheses.

Experimentation to validate or refute predictions.

Reanalysis and new hypothesis formation if predictions do not match observed facts.

Incremental improvement through continuous learning and application of the PDCA cycle.

Application of the PDCA cycle in everyday operations for continuous improvement.

The role of deep, systematic, and specific knowledge in effective process improvement.