Boze Klanten Die Retourneren? Dit Is de Oplossing

Summary

In this video, Joshua Kaartens discusses the process of handling product returns for online businesses in the Netherlands. He explains the legal requirements under the Distance Selling Act, which allows customers to return items within 14 days without reason. Joshua advises on strategies to minimize returns, such as avoiding selling clothing and electronics due to their high return rates. He also shares tips on what to do with returned products, like reselling them or using them for promotional materials. Additionally, he announces a giveaway for a lifetime membership to his mentorship program and invites viewers to submit ideas for future videos.

Takeaways

• 😀 The video is about online business and dropshipping in the Netherlands.
• 🎥 The host, Joshua, promises to teach viewers how to make money online and handle returns in e-commerce.
• 📹 The video includes a giveaway for a lifetime membership to Joshua's mentor program.
• 🏆 A winner, Christiaan, is announced for a free one-on-one coaching session.
• 🌟 The host is planning to go to Bali with a group of online entrepreneurs and will share behind-the-scenes content.
• 📦 Customers have the right to return products within 14 days without giving a reason, according to the Distance Selling Act.
• 💡 Joshua advises not to take on return costs and to let customers bear the cost themselves to reduce returns.
• 👚 He suggests avoiding selling clothing and electronics due to the high return rates.
• 🔄 Returns are inevitable in e-commerce, with an average of 2-5% of orders being returned.
• 💰 Joshua recommends keeping a stock of returned items to quickly resolve customer issues and improve satisfaction.
• 🎁 He also suggests using returned items for giveaways, advertisements, or product photos to save costs.

Q & A

What is the main topic of the video?

The main topic of the video is about handling product returns for online businesses, specifically focusing on the Dutch market.

Who is the presenter of the video?

The presenter of the video is Joshua Kaartinen.

What is the legal obligation for webshops regarding product returns in the Netherlands?

According to the Dutch law on distance selling, customers have the right to return a product without giving any reason within 14 days of receiving it.

What is Joshua's advice on managing returns to reduce costs?

Joshua advises not to bear the return costs yourself and to let the customer pay for the return shipping, especially for large packages or less expensive items.

What types of products does Joshua suggest avoiding when starting an online store?

Joshua suggests avoiding selling clothing and electronics due to their high return rates and the issues with different sizes and potential damages respectively.

What percentage of orders might typically be returned according to Joshua?

Joshua estimates that between 2% to 5% of all orders might typically be returned.

What should a webshop owner do when they receive a returned product?

When a webshop owner receives a returned product, they should first refund the customer and then decide what to do with the product, such as restocking it, using it for promotional purposes, or giving it away.

How does Joshua handle the situation when a customer receives a defective product?

Joshua suggests contacting the supplier to send a new product and, in the meantime, using the returned product as a reserve to quickly fulfill orders for customers who receive defective items.

What giveaway is Joshua offering in the video?

Joshua is offering a lifetime membership to his mentor program as a giveaway.

What is the condition to participate in the giveaway mentioned in the video?

To participate in the giveaway, viewers need to like the video, leave their ideas in the comments, and follow Joshua on Instagram.

What is the upcoming event that Joshua will be attending?

Joshua will be going to Bali with a group of other online entrepreneurs to create content and show what life as an entrepreneur looks like behind the scenes.