Entrevistas en Foundever: Preguntas y como contestarlas

Summary

In this video, Eric from Founder discusses common customer service interview questions and how to answer them effectively. He advises being concise and relevant when describing your experience, showing research about the company, and turning weaknesses into positive growth areas. Eric recommends using the STAR method to structure responses about challenging situations. He also covers how to demonstrate excellent customer service, handle difficult customers, and manage multiple tasks or clients simultaneously.

Takeaways

• 😀 **Introduction**: Eric, the founder, introduces the topic of common customer service interview questions and how to answer them.
• 📝 **Tell Me About Yourself**: Use this opportunity to concisely describe your experience and highlight your strengths.
• 🔍 **Research the Company**: Show that you've researched the company and mention something specific that attracts you, like its culture or growth opportunities.
• 💼 **Why Do You Want to Work Here?**: Demonstrate your interest in the company and align it with your career goals.
• 🔑 **Focus on Relevant Strengths**: Emphasize strengths that are relevant to the job, such as communication, problem-solving, or attention to detail.
• 🚫 **Discuss Your Weaknesses**: Share areas where you can improve but frame them positively by showing how you've worked to overcome them.
• 🤝 **Building Trust**: Be open and honest to build a relationship of trust with the recruiter.
• 🌟 **STAR Method**: Use the Situation, Task, Action, Result method to structure your response to situational questions.
• 🛑 **Handling Difficult Situations**: Show how you've managed challenging situations by focusing on problem-solving and what you learned from the experience.
• 🤔 **Defining Good Customer Service**: Understand and articulate what good customer service means to you, highlighting qualities like patience and empathy.
• 📈 **Managing Multiple Tasks**: Demonstrate your ability to prioritize tasks and manage your time effectively, mentioning any strategies or tools you use.

Q & A

What does Benjamin Franklin's quote imply about planning?

Benjamin Franklin's quote suggests that if you don't plan to succeed, you are planning to fail, emphasizing the importance of preparation and planning in any endeavor.

What is the first question typically asked in a job interview?

The first question is often 'Tell us about yourself,' which is an opportunity for the candidate to provide a brief overview of their professional background and strengths.

What advice does Gina, a recruiter from Founder, give about being nervous during an interview?

Gina advises candidates not to be nervous and to be themselves, reassuring that even without experience, they will work together to find a position that highlights their skills.

How should you respond when asked why you want to work at Founder or any other company?

You should demonstrate that you have researched the company and mention something specific that attracts you, such as its corporate culture, values, or growth opportunities.

Where can you find information about Founder's culture and values?

Founder's culture and values can be found in the 'About Us' section on their website, specifically at jobs.fever.

What is the key difference when answering the common question about your weaknesses?

The key difference is to focus on areas for improvement and show how you have worked to enhance those areas, turning potential weaknesses into strengths.

Why is it important to be open and honest about your weaknesses during an interview?

Being open and honest helps build trust with the interviewer and allows them to assess if you would be a good fit for the position, even if not for a specific business line.

What does the STAR method stand for and how can it be used to structure your interview responses?

The STAR method stands for Situation, Task, Action, Result. It can be used to structure responses by outlining the context, the task at hand, the actions taken, and the outcome of those actions.

How should you define good customer service when asked in an interview?

Good customer service should be defined by demonstrating an understanding of its importance, highlighting qualities like patience, empathy, and problem-solving skills, and using examples from past experiences.

What is the recommended approach for handling an upset customer in a customer service interview?

The recommended approach is to stay calm, listen to the customer's concerns, show empathy, and provide an example of a successful resolution to a similar situation.

How can you demonstrate your ability to manage multiple tasks or clients at the same time during an interview?

You can demonstrate this by explaining your ability to prioritize tasks and manage time effectively, mentioning any strategies or tools you use to stay organized and aware of your workload.