High-Paying, Part-Time Work-From-Home Job: Make Money Listening to Calls

Summary

In this video, Delila, a remote work enthusiast, shares a hot lead for a seasonal, part-time call quality assurance role with PSI, supporting FEMA's emergency response efforts. The position involves reviewing customer service calls for accuracy and adherence to scripts. Delila emphasizes the minimal qualifications, making it accessible to most candidates, and advises on comparable salaries. She also highlights her resume-building software and resources to help applicants optimize their chances of getting hired. Viewers are encouraged to subscribe for more remote job leads and check out additional tools and job lists on her platform.

Takeaways

• 🎶 Delila introduces herself as a remote work enthusiast and shares daily job leads for work-from-home opportunities.
• 🔥 Today's lead is for a call quality assurance position available nationwide in the US, with minimal qualifications required.
• 📞 The role involves reviewing customer service calls for FEMA, focusing on monitoring agents for compliance and accuracy.
• 💵 The company, PSI, doesn't provide the exact pay for this role, but similar positions offer around $24.50 per hour.
• 📝 This is a short-term, seasonal, part-time role that requires US citizenship and passing a FEMA background check.
• 🛠️ Key responsibilities include monitoring calls, ensuring compliance with scripts, and providing feedback to agents.
• 🎧 Applicants need at least one year of customer support or client service experience and proficiency with CRM systems.
• 💼 PSI is a company with government contracts, and its employees report a positive work experience on platforms like Glassdoor.
• 📑 Delila recommends using a specific resume and cover letter template tailored to quality assurance roles for this application.
• 💡 Seasonal jobs like this are great for building experience, and Delila emphasizes the importance of applying quickly.

Q & A

What is the job lead mentioned in the video?

The job lead is a call quality assurance position with a company called PSI, which has contracts with the government and is related to FEMA's customer service calls.

What are the primary responsibilities of the call quality assurance position?

The primary responsibilities include conducting quality reviews of customer service representatives' calls, ensuring the highest quality service, monitoring phone calls for compliance with scripts, and providing feedback to the customer service team.

Is this a full-time or part-time position?

This is a part-time, short-term seasonal position.

What is the salary range for this position?

The salary for this specific role is not mentioned, but based on comparable positions, the pay is estimated to be around $20 to $24.50 per hour.

What qualifications are required for this job?

Candidates need at least one year of customer support or client service experience, proficiency in English, strong communication skills, familiarity with CRM systems, and proficiency with basic computer tasks like downloading and saving files.

Is there any special requirement for the candidates?

Yes, candidates must be U.S. citizens and pass a FEMA background check.

What additional skills would be a plus for this role?

Spanish bilingual skills, experience with customer calls, and the ability to handle sensitive and confidential situations are considered a plus.

What company benefits are offered for this position?

Since this is a part-time seasonal position, full-time benefits are not offered. However, PSI offers benefits for full-time positions.

Does the role involve interacting with customers directly?

The role mainly involves reviewing customer service agents' interactions with customers, but there might be occasional direct customer interactions.

How can candidates apply for this position?

Candidates can apply for the position by visiting the company’s website and using a quality assurance resume template provided by the remote Resume Builder software, which Delila recommends in the video.

Outlines

00:00

🔥 Hot Remote Job Opportunity with Minimal Requirements

Delila introduces herself as a remote work enthusiast and announces a 'hot lead' job opportunity for a call quality assurance position. This job is available across the U.S. with minimal qualifications required, such as good listening skills and the ability to follow KPIs and metrics. Delila encourages viewers to subscribe and stay tuned for the details of the job opportunity.

05:02

💼 Call Quality Assurance Job from PSI

Delila explains that today’s job lead comes from PSI, a company with government contracts, particularly with FEMA. She highlights the job’s focus on reviewing customer service agents' interactions with FEMA customers rather than directly speaking to customers. She mentions that the pay isn't specified but compares it to similar roles in the company, suggesting $24.50 per hour and recommending not to accept below $20 per hour.

10:03

📝 Responsibilities and Qualifications for the Position

The role involves reviewing call center agents' interactions to ensure adherence to scripts, accuracy, and quality. This seasonal, part-time, remote position requires U.S. citizenship and passing a FEMA background check. Key responsibilities include call monitoring, ensuring form accuracy, providing feedback, and summarizing trends. Minimum qualifications include one year of customer service experience, communication skills, and familiarity with CRM systems.

🛠️ Tools and Resources for Job Application Success

Delila discusses resources to help viewers apply for the job, including her resume-building software and the specific template suited for this quality assurance role. She explains how users can easily customize these templates to improve their job application process. She also emphasizes that the templates are designed to make resume building fast and efficient, offering a trial for $1.

💻 Helpful Resources: Job Listings and Work-from-Home Equipment

Delila highlights additional resources available on her website, including a mega list of over 620 companies offering remote jobs and links to her Amazon storefront, where viewers can purchase affordable computer setups for remote work. She emphasizes the importance of having the right equipment for remote job applications and suggests various budget-friendly computer options.

🎉 Final Encouragement and Summary of the Job Application Process

Delila wraps up by encouraging viewers to try her resume builder software, which helps create ATS-optimized resumes for remote jobs. She reiterates the ease of using the software, access to templates, and 7-day customer support. Finally, she thanks her viewers and hopes the information provided helps them land their next remote job opportunity.

Keywords

💡Remote work

Remote work refers to employment that allows individuals to work outside of a traditional office setting. In the video, Delila emphasizes her role as a remote work enthusiast, offering opportunities for people to find jobs they can perform from home. She encourages viewers to subscribe for more 'hot leads' on remote positions like the quality review agent job.

💡Quality review agent

A quality review agent is responsible for monitoring and assessing the performance of customer service representatives, ensuring that their interactions with customers meet the required standards. In the video, Delila introduces this role, which involves listening to recorded calls and providing feedback based on specific metrics such as adherence to scripts and customer satisfaction.

💡FEMA

FEMA stands for the Federal Emergency Management Agency, which handles disaster relief and emergency management in the United States. The quality review agent role Delila discusses involves reviewing calls related to FEMA, ensuring that customer service agents follow guidelines when assisting people affected by disasters.

💡Seasonal position

A seasonal position is a temporary job that is only available for a certain time of the year, often related to peak work periods. In this video, Delila highlights that the quality review agent role is a part-time, short-term position, making it ideal for individuals seeking temporary employment during busy times like emergency response efforts.

💡Government contracts

Government contracts refer to agreements between companies and government agencies to provide services or products. Delila mentions that the company offering the quality review agent position, PSI, has contracts with the U.S. government, which can indicate stability and opportunities for working on large-scale projects, such as FEMA-related work.

💡Call center

A call center is a centralized office used for receiving and transmitting large volumes of phone calls, typically for customer service purposes. In the context of the video, the quality review agent would be reviewing calls made in a call center environment, ensuring that agents provide accurate and courteous service to FEMA clients.

💡Customer service

Customer service involves assisting customers with inquiries, problems, or services. In this video, customer service is a key component of the quality review agent's responsibilities, as they are tasked with reviewing how customer service representatives interact with clients, ensuring that customer issues are handled appropriately.

💡KPI

KPI stands for Key Performance Indicator, a measurable value that demonstrates how effectively a company is achieving its objectives. In the video, Delila mentions that a quality review agent would use KPIs to evaluate customer service agents' performances, focusing on adherence to metrics and ensuring quality service delivery.

💡CRM systems

CRM stands for Customer Relationship Management systems, which help businesses manage interactions with customers, store customer information, and track service interactions. The video mentions familiarity with CRM systems as a valuable skill for a quality review agent, since they will need to track and manage the performance of customer service representatives.

💡ATS-optimized templates

ATS-optimized templates refer to resume templates designed to pass through Applicant Tracking Systems (ATS), which many employers use to screen job applications. Delila promotes the use of such templates for applying to remote and quality assurance roles, ensuring that applicants' resumes are formatted in a way that increases their chances of being noticed by hiring managers.

Highlights

The position is a remote, part-time, seasonal quality review agent role focused on monitoring calls for FEMA.

The company, PSI, holds government contracts, specifically working with FEMA for emergency response efforts.

Qualifications are minimal—primarily strong listening skills, attention to detail, and familiarity with CRM systems.

Pay is not listed, but based on comparable roles, the salary could be around $24.50 per hour, with a recommendation not to accept less than $20.

The role involves listening to call center agents’ interactions with customers and scoring them based on compliance with scripts and accuracy of information provided.

The job is available nationwide in the U.S., and candidates must pass a FEMA background check.

English proficiency is required, while Spanish bilingual skills are considered a plus.

The ideal candidate should be comfortable working in a fast-paced environment with high call volumes.

This role offers an opportunity to gain experience in customer support and quality assurance, which can boost employability for full-time roles.

A high school diploma or GED is required for this position.

While it’s primarily a call monitoring job, there is a small chance you may need to talk directly to customers.

PSI is an equal-opportunity employer, and they offer support for applicants with disabilities.

The company offers benefits for full-time roles, though this particular position is part-time.

The remote resume builder software mentioned in the video provides ATS-optimized resume templates tailored for quality assurance and call center jobs.

Seasonal jobs, such as this one, provide a chance to gain experience, boost your resume, and prepare for more stable positions in the future.

Transcripts

[Music]

hey hey hey I hope you're having a

wonderful Wednesday it's your favorite

remote work Enthusiast Delila and today

I have a hot lead yes I know I say that

every day but these leads are just

getting hotter and hotter okay so

today's hot lead is a call quality

assurance

and this lead is available us-wide and

the qualifications are minimal so you

likely will qualify for this role and

just to give you a preview you know if

you've got two good listening ears and

you know how to follow rules and you

know how to follow kpis and metrics and

score people on things then you will be

great at this job so I'm excited I'm

going to get into all the details but

first things first make sure you hit the

Subscribe button and tap that

notification Bell so you don't miss out

on any of these hot leads I share them

Monday through Friday right here and

this is the place to be if you want to

get hired to work from home so go ahead

and lock it on in and now that you have

taken care of that business we are ready

to jump in all right so jumping on in

here today's hot lead comes from a

company called PSI and I have shared

this company before this company has

contracts with the government they do a

little bit of everything it managing

customer interactions things of that

nature in regard to the government so

you can see they've got a lot of

information on their website and they

also have a lot of information for us

over on their glass store they have a,1

to 5,000 employees they are based out of

Maryland and based on the reviews people

really love this company so this is an

awesome company I love getting you guys

on with these comp that have government

contracts because that means they have a

big bag and we want some of that big bag

okay so jumping on into this lead this

is for their quality review agent

position and if you are a watcher of

this channel back in July I shared the

call center version of this role it's a

seasonal position where you're doing

customer service calls on behalf of FEMA

well this job is involved with FEMA but

instead of you being the one talking to

the customers you're the one reviewing

the call center agents interaction with

the customers so that is what this role

is now before I get more into it you're

probably wondering H this sounds

interesting what's the pay Delila that's

really going to Peak my interest and I

have to tell you they tell us everything

but the pay so of course you know what I

did I ran over to glass store and they

have $12 two salaries submitted on glass

store but out of all those salaries they

do not tell us how much this specific

role pays so the next best thing to do

and you'll probably find yourself

encountering this same situation when

you're looking for jobs is you want to

look for comparable positions positions

that are kind of within the same

wheelhouse of what you're looking at

doing and when I looked through these

leads the closest thing that I could

find would be the administrative roles

they had some salaries listed and I also

compared it to the lowest paid person in

the company and just to let you know

everybody's getting paid in this company

okay so the closest I could really

compare this to would be like the

administrative assistant position you

know the administrative assistant kind

of handles a little bit of this a little

bit of that paperwork maybe making some

calls faxing whatnot not quite this role

but close to it sort of you know and so

that person is making $49,000

a year and when you break that down

hourly that's about

$24.50 per hour which you could

definitely command for this position in

worst case scenario if they say well we

don't pay that you know you're going to

have to come down a little bit I

wouldn't go below 20 okay that's just me

I wouldn't go below 20 based off of

other quality assurance roles now

getting back to the lead okay they say

overview plan systems International is

seeking quality riew agents to support

our Federal Emergency Management agency

2024 emergency response contact center

team this role involves conducting

quality reviews of customer service

Representatives customer calls to ensure

the highest quality courtesy and

information passed is accurate the

quality review agent will monitor the

phone calls for compliance with

prescribed scripts through form

submissions ensuring accurate completion

to facilitate smooth processing of

claims or or applications related to

disaster relief and Emergency Management

efforts this is a short-term seasonal

part-time position this position is

remote candidate must be a citizen of

the United States candidate must be able

to pass a FEMA background check

essential functions and job

responsibilities the quality agent will

support modering calls for Quality

against prescribed scripts and accurate

forms and information the ideal

candidate for this role is passionate

about ensuring excellence in service

responds quickly and effectively to

customer inquiries and is comfortable

working in a fast-paced environment with

a high call volume managing quality

reviews and form completion for each

call monitored identifying and resolving

customer issues accurately and

efficiently providing appropriate

Solutions and Alternatives and following

up to ensure full resolution keeping

detailed records of calls monitored and

provide feedback to customer service

representative weekly provide summaries

of of Trends on monitor calls to

customer service manager following

communication procedures guidelines and

policies so the minimum requirements you

need one year or more customer support

experience or experience as a client

service representative English speaking

proficiency Spanish bilingual is a plus

strong communication skills including

phone Communications and active

listening familiarity with CRM systems

and practices experience with customer

calls is a plus strong research and

problem solving skills proficient with

computer switching between various

applications and windows SL sessions on

a laptop downloading opening saving

Printing and or deleting files

demonstrated ability to handle sensitive

and confidential situations ability to

handle crisis situations and deal with

difficult inquires high school diploma

or GED and so they talk about the

company benefits Here If This Were to be

a full-time job you'd be eligible for

benefits but remember this is a part

time seasonal position okay and so this

company just talks about the fact that

they are an equal opportunity employer

which means they don't discriminate for

a number of Legally protected reasons

and if you have a disability then you

can use this email or number to get your

application in but don't contact them if

you don't have a disability okay this

information is just to help applicants

who have a disability get their

application in so that is the lead y'all

and just to kind of do a little bit of

review and a little bit of getting on my

Soap Box okay this being a seasonal

position is a great opportunity last

week I told y'all you know it's seasonal

job season if I didn't say it then I'm

saying it now it's seasonal job season

okay you're going to see a lot of

seasonal opportunities and this is a

great season for a lot of folks who want

to you know get a lot of experience Jazz

up their resume and be employable for

those steady positions and you know all

those things also this is part-time so

you know for all y'all hollering about

Hey where's parttime Delila here it is

okay so you got some part-time you got a

seasonal job is a great opportunity and

based off of what it's saying it sounds

like you're mostly going to be listing

monitoring and reviewing phone calls

will you ever need to get on a phone I'm

going to say yes but I'm not going to

tell you how much because it doesn't

really give us any sort of idea about

how much you may be talking to customers

it sounds like you're really just

listening to agents talk to customers

but I'm not going to completely rule out

the fact that you might have to talk to

a customer here or there so with that

being stated with us knowing it's

seasonal in part-time and being a great

opportunity with a great company I would

get my application in ASAP by hitting

this apply for this job button at the

top right you can get your application

in ASAP for this job using the remote

Resume Builder software and you guys we

have the absolutely most perfect

template for this position this is a

quality assurance roll you're reviewing

phone calls guess what template you want

to use you want to use the quality

assurance call center resume template

it's perfect okay and when you use these

templates you're starting off from a

finished product you're not starting off

from a blank screen

and you're putting in all the

information oh no when you're using

these templates all the things that you

want called out are already there it

even has experience it even has skills

and a lot of other things there that you

would want to either use or switch up to

your liking okay and that's what's

beautiful about the template because you

are starting off from a finished product

it is so quick and easy to make it true

to you and download and get your

application in so you can use the

quality assurance call center resume

template and then we also have the cover

letter template to go with it I would

pair it with the quality assurance cover

letter template and you can get access

to these templates for just $1 okay

during our triy before you buy trial not

only will you get access to these

templates the quality assurance

templates you get access to all of the

templates you see here plus the other

ones that we about to drop off okay and

like I said you're starting off from a

finished product so you're starting off

from something that looks like this then

you just duplicate It Go in the Builder

switch out the information and then boom

you are ready to download and get your

application in so when you sign up for

the software you're going to get three

emails email one is going to have your

login to your own private dashboard that

looks just like this okay email 2 will

have your log to my teachable school

where the brief video tutorials live

this is where you learn how to use the

software it only takes a few minutes to

watch the tutorials it is easy peasy you

can be up and running in under 10

minutes okay it's not complicated we

designed this software so that there

aren't all these extra buttons and

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straightforward you're going to like it

okay and then email 3 will be a link to

our support desk we are in the support

desk 7 days a week so if you ever have a

question about how to do something in

the software or you're billing and

subscription what have you okay we are

here for you so 7 days a week even on

the weekends because y'all are putting

in work on the weekends we're here

working on the weekends we make sure we

take care of all of our customers so try

out the software if you decide to keep

it it is only $37 per month and you can

make unlimited resumés and cover letters

download them and use all of those

templates plus any new ones we drop off

it's a beautiful deal all right so try

out the software get your your

application and using that quality

assurance template and then lastly check

out my website remotework life. we have

a free resource on here called the mega

list of jobs there are

620 companies and counting on the mega

list and this is where I keep all of the

companies that I talk about in my videos

you can even search it for keywords so

if you are into customer service or

quality assurance or you know something

along those lines you can search this

Mega list for some key terms so you

could try CSR or you could try a

customer or let's see do we have

anything quality okay quality control we

have a couple of companies that will

hire you to do some type of quality

analyst or quality control roles so you

see this is a very useful list come here

every time you look for jobs and I think

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of course get your application in for

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how the software can really change the

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try out the software see if you like it

like everyone else does and thank you

all so much for watching I truly hope

this has been helpful and I will talk to

you soon bye