Novità della norma UNI EN ISO 19011:2018 Capitolo 0 Lezione 1

Amministrazione We-learn

13 Sept 201907:16

Summary

TLDRIn July 2018, the updated international standard ISO 19011 was published, alongside its European (EN ISO 19011) and Italian (UNI EN ISO 19011) versions. This standard, dedicated to management system audits, introduces significant changes including the high-level structure common to all system standards, emphasizing risk assessment and integration. The revisions reflect a broader shift within the ISO, updating various management system standards like ISO 9001 and ISO 14001, and enhancing the audit process through a consistent, unified approach.

Takeaways

📜 The new version of the international standard ISO 19011 was published in July 2018, alongside its European version EN ISO 19011 and Italian version UNI EN ISO 19011.
🌐 ISO 19011 is dedicated to first and second-party audits, which occur within an organization or are commissioned by an organization for suppliers or other interested parties.
📈 The standard also contains valid requirements for third-party audits, typically aimed at the certification of management systems, with additional and complementary requirements found in the UNI CEI EN ISO/IEC 17020-1:2015 standard.
🔄 The revision of UNI EN ISO 19011 comes amid significant changes within the ISO, affecting all system standards, including ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety management, among others.
🏗️ The main novelty introduced by ISO in the latest versions of management system standards is the high-level structure, which is common to all system standards and consists of ten main sections.
🔢 All updated standards are composed of the same ten chapters, with each chapter potentially containing additional specific requirements related to their fields of application.
🔄 The high-level structure allows for easy integration of all systems within an organization, thanks to a common terminology, text, definitions, titles, and sequence.
📈 The concept of risk has been given greater importance symmetrically in all system standards, facilitating the integration of multiple management systems and the conduct of audits.
🔍 Two major new requirements have been introduced that were not present in previous versions of the system standards: one in Chapter 4 titled 'Context of the Organization', and another in Chapter 6 'Planning' regarding the evaluation of risks and opportunities.

Q & A

When was the new version of ISO 19011 published?
-The new version of ISO 19011 was published in July 2018.
What is the European version of ISO 19011?
-The European version of ISO 19011 is EN ISO 19011.
What is the Italian version of ISO 19011 referred to in the script?
-The Italian version of ISO 19011 is referred to as UNI EN ISO 19011.
What type of audits is ISO 19011 dedicated to?
-ISO 19011 is dedicated to first and second-party audits, which occur within an organization or are commissioned by an organization for suppliers or other interested parties.
What are the additional and complementary requirements for third-party audits mentioned in the script?
-For third-party audits, which are generally aimed at the certification of a management system, there are additional and complementary requirements found in the UNI CEI EN ISO/IEC 17020-1:2015 standard.
What is the high-level structure mentioned in the script and how does it affect the conduct of audits?
-The high-level structure is a common framework for all system standards that includes a structure divided into ten main sections. This structure facilitates the integration of various management systems within an organization by providing a common terminology, text, definitions, titles, and sequence.
What are the ten main chapters of the high-level structure?
-The ten main chapters are: Chapter 1 - Purpose and scope of application; Chapter 2 - Normative references; Chapter 3 - Terms and definitions; Chapter 4 - Context of the organization; Chapter 5 - Leadership; Chapter 6 - Planning; Chapter 7 - Support; Chapter 8 - Operational activities; Chapter 9 - Performance evaluation; and Chapter 10 - Improvement.
How does the high-level structure benefit the integration of management systems within an organization?
-The high-level structure benefits the integration of management systems by providing a common language, text, definitions, titles, and sequence across all system standards. This commonality makes it easier to integrate multiple management systems and conduct audits within the organization.
What are the two major novelties introduced by ISO in the latest versions of management system standards?
-The two major novelties are the introduction of a new Chapter 4 titled 'Context of the organization' and a new requirement within Chapter 6 on 'Risk and opportunity assessment'.
How has the concept of risk been emphasized in the latest versions of ISO standards?
-The concept of risk has been given greater importance in a symmetrical manner across all system standards, which has been reflected in the integration of risk assessment as a requirement in the planning phase of audits.
Which ISO standards have been updated in recent years, as mentioned in the script?
-In recent years, ISO has updated several standards, including ISO 9001 for quality management systems, ISO 14001 for environmental management systems, and ISO 45001 for occupational health and safety management systems.

Outlines

00:00

📜 Introduction to ISO 19011:2018 Standard

The script introduces the new version of the international ISO 19011 standard published in July 2018, alongside its European (EN ISO 19011) and Italian (UNI EN ISO 19011) versions. It highlights the standard's focus on first and second-party audits, which occur within an organization or are commissioned by an organization for suppliers or other interested external parties. The standard also contains requirements valid for third-party audits, generally aimed at the certification of management systems. Additional and complementary requirements for these audits are found in the UNI CEI EN ISO/IEC 17020-1:2015 standard. The script notes that the revision of UNI EN ISO 19011:2018 occurs amidst significant changes within ISO, affecting all system standards, with ISO 9001 for quality management systems and ISO 14001 for environmental management systems being updated, among others. The necessity to revise ISO 19011 arises from the need to adapt audit conduct to the changing management system standards.

05:01

🔍 High-Level Structure and Risk Assessment in ISO Standards

The script discusses the high-level structure introduced in the latest versions of ISO management system standards, which serves as a common framework for all system standards. This structure, divided into ten main sections, is identical across all updated standards, facilitating the integration of multiple systems within an organization through shared terminology, text, definitions, titles, and sequence. The script emphasizes the new focus on risk in all system standards, leading to the introduction of two new requirements not present in previous versions: the 'Context of the Organization' chapter (Chapter 4) and the risk and opportunity evaluation within the 'Planning' chapter (Chapter 6).

Mindmap

Keywords

💡ISO 19011

ISO 19011 is an international standard dedicated to management system audits. It provides guidelines for both first-party and second-party audits, which occur either within an organization or are commissioned by an organization for suppliers or other interested parties. The standard also contains valid requirements for third-party audits, typically aimed at management system certification, with additional and complementary requirements found in the UNI CEI EN ISO/IEC 17020-1:2015 standard.

💡Management System Audits

Management system audits are systematic, independent, and documented processes to obtain audit evidence and evaluate it objectively to determine whether specified audit criteria are met. They are a critical component of ensuring that management systems are effective and continually improving. The audits can be internal (first-party), commissioned by an organization (second-party), or aimed at certification (third-party).

💡High-Level Structure

The high-level structure refers to a common framework that all ISO management system standards follow, consisting of ten sections with identical titles and sequences. This structure facilitates the integration of multiple management systems within an organization by providing a consistent terminology, text, definitions, and sequence of chapters. It also emphasizes the concept of risk management across all system standards.

💡Risk Assessment

Risk assessment is the process of evaluating the potential risks and opportunities that may impact an organization's objectives. It is a critical component of management systems and is now symmetrically emphasized across all system standards, including the updated ISO 19011. Proper risk assessment allows organizations to take informed decisions and implement actions to manage risks effectively.

💡Context of the Organization

The context of the organization refers to the internal and external factors that surround and affect an organization, including its culture, structure, and the environment in which it operates. Understanding this context is crucial for effective management and strategic planning, as it influences the organization's ability to achieve its goals and objectives.

💡Integration

Integration in the context of the script refers to the ability to combine multiple management systems within an organization seamlessly, leveraging the common high-level structure and shared elements across standards. This integration simplifies the management of different systems and ensures a coherent approach to risk management and overall organizational strategy.

💡Updated Standards

Updated standards are the revised versions of the existing ISO management system standards that have been modified to include a high-level structure and to emphasize risk-based thinking. These updates aim to improve the effectiveness of management systems and make them more compatible and easier to integrate with one another.

💡UNI CEI EN ISO/IEC 17020-1:2015

UNI CEI EN ISO/IEC 17020-1:2015 is a specific standard that provides requirements for the competence of bodies providing audit and certification of management systems. It complements the ISO 19011 standard by offering additional and complementary requirements necessary for third-party audits, which are typically aimed at certifying that a management system meets specific standards.

💡First-Party Audits

First-party audits are internal audits conducted by, or on behalf of, the organization that owns or operates the management system being audited. These audits are typically used to assess the organization's own system against its internal criteria and objectives, and they play a key role in continuous improvement.

💡Second-Party Audits

Second-party audits are conducted by an organization, or on its behalf, but not by the organization that owns or operates the management system being audited. These audits are often performed to assess the performance of suppliers or other interested parties and ensure that they meet the organization's requirements.

💡Third-Party Audits

Third-party audits are conducted by an independent organization, or by auditors who are not employed by the organization being audited. These audits are typically aimed at providing an impartial assessment of a management system and are often used for certification purposes, confirming that the system complies with specific standards.

Highlights

Publication of the new version of the international ISO 19011 standard in July 2018.

Approval of the European version EN ISO 19011 and the Italian version UNI EN ISO 19011.

Dedication of the standard to first and second-party audits within or commissioned by an organization.

Inclusion of requirements valid for third-party audits, typically aimed at management system certification.

Existence of additional and complementary requirements in the UNI CEI EN ISO/IEC 17020-1:2015 standard for third-party audits.

Revision of UNI EN ISO 19011 2018 amidst significant changes within ISO affecting all system standards.

Updating of ISO 9001 for quality management systems, ISO 14001 for environmental management systems, and ISO 45001 for occupational health and safety management systems.

Necessity to revise ISO 19011 due to changes in audit conduct methods for management systems.

Introduction of the high-level structure as the main novelty in the latest versions of management system standards.

Definition of the high-level structure as a common framework for all system standards, divided into ten main sections.

All updated system standards consist of the same ten chapters, with common titles and sequence.

Standards can add specific requirements related to their fields of application within the high-level structure.

Advantage of the high-level structure lies in the easy integration of all systems within an organization through common terminology, text, definitions, titles, and sequence.

Emphasis on the concept of risk in a symmetrical manner across all system standards.

Facilitation of conducting audits within the organization due to identical chapter titles and sequence.

Introduction of two new requirements not present in previous versions of system standards.

Chapter 4 titled 'Context of the organization' as a significant novelty.

Chapter 6 on 'Planning' includes the evaluation of risks and opportunities as another novelty.