Como RESOLVER problemas como um PROFISSIONAL? Conheça um MÉTODO poderoso de RESOLUÇÃO DE PROBLEMAS.

Summary

This video script outlines a systematic approach to problem-solving, essential for engineers and professionals alike. With 18 years of industry experience, the speaker emphasizes the importance of identifying problems accurately, analyzing them critically, brainstorming solutions, evaluating them objectively, implementing them with planning, and reviewing the outcomes for continuous improvement. The script advocates for a collaborative environment that fosters innovation, documentation, and learning from past experiences, ultimately enhancing problem-solving skills and performance.

Takeaways

• 🔍 Identifying the problem is the first and crucial step in problem-solving, requiring gathering information, asking questions, and involving all stakeholders.
• 🧐 Analyzing the problem involves breaking it down, identifying root causes, and using tools like data analysis and flowcharts.
• 🤔 The importance of not solving problems 'on the fly' without proper identification and analysis to avoid wasting resources and making the problem worse.
• 💡 Generating solutions through brainstorming encourages exploring various ideas without premature judgment and promotes a culture of innovation.
• 📊 Evaluating solutions requires comparing and testing them based on feasibility, effectiveness, and sustainability, with input from team members and stakeholders.
• 🛠 Implementing solutions involves planning, execution, and communication to ensure all parties are aligned and engaged with the process.
• 🔄 Reviewing solutions involves reflection and learning from the process, including evaluating results, seeking feedback, and documenting lessons learned.
• 📚 Documenting each step of the problem-solving process is essential for future reference and to create a knowledge base for the team.
• 🤝 Sharing lessons learned and creating an environment of transparency and trust encourages team members to contribute ideas and learn from mistakes.
• 🌟 Continuously reviewing and learning from problem-solving experiences enhances skills and improves future performance.

Q & A

What is the engineer's perspective on problem-solving as mentioned in the script?

The engineer views problem-solving as a systematic process, where mathematics is just one of the tools. They believe that engineers can stand out in various areas like finance, administration, and management due to their problem-solving mentality.

Why is it important to involve multiple stakeholders in defining a problem?

Involving everyone on the team, suppliers, customers, and other interested parties is crucial because they may have different perspectives and ideas. This helps in correctly identifying the problem and avoids wasting time and resources on irrelevant solutions.

What does the phrase 'sweeping the dirt under the rug' signify in the context of problem-solving?

The phrase 'sweeping the dirt under the rug' signifies a superficial approach to problem-solving where the problem is not truly addressed but merely hidden, indicating that it will still need to be resolved eventually.

How does the script emphasize the importance of analysis in problem-solving?

The script emphasizes that a deep analysis using logical and critical thinking is necessary to break down the problem, identify root causes, and examine assumptions and constraints. It also highlights the use of tools and methods like data analysis and flowcharts for effective analysis.

What does the manager's comment about 'solving problems on bololô' imply?

The manager's comment implies that solving problems without proper identification and analysis can lead to wasted resources, time, and involvement of irrelevant parties, potentially worsening the situation.

Why is brainstorming considered a critical step in generating solutions?

Brainstorming is critical because it encourages the exploration of different ideas and alternatives without premature judgment, leading to a diverse set of potential solutions and fostering a culture of innovation and experimentation.

How does the script suggest evaluating solutions in a problem-solving process?

The script suggests evaluating solutions using rational and convergent thinking, which involves comparing, testing, and validating solutions based on criteria such as feasibility, effectiveness, efficiency, and sustainability, and considering feedback from team members and stakeholders.

What role do communication and management skills play in implementing solutions?

Communication and management skills are fundamental in implementing solutions as they ensure alignment and engagement of all parties involved, including team members, customers, and stakeholders, which is essential for the successful execution of the solution.

Why is reviewing the solutions after implementation important?

Reviewing solutions after implementation is important for evaluating the results, identifying strengths and weaknesses, and learning from the process. This helps in improving future performance and problem-solving skills.

How does documenting and sharing lessons learned contribute to organizational learning?

Documenting and sharing lessons learned contributes to organizational learning by creating a valuable record that can be referred to in similar situations, avoiding repetition of mistakes, and creating a pool of knowledge for new team members and other departments.

Outlines

00:00

🛠️ Engineering Problem Solving

The speaker, an experienced engineer, discusses the engineering profession as one that systematically solves problems using mathematics as a tool. They emphasize that engineers can excel in various fields such as finance, administration, and management due to their problem-solving mentality. The speaker outlines a five-step process for effective problem-solving: identifying the problem, analyzing it, generating solutions, evaluating those solutions, and implementing the best one. They stress the importance of involving all stakeholders, using appropriate tools for analysis, encouraging brainstorming, and promoting a culture of innovation. The speaker also warns against impulsive problem-solving, which can lead to wasted resources and involvement of irrelevant parties.

05:02

🔄 Continuous Improvement Through Review

The second paragraph continues the discussion on problem-solving by emphasizing the final steps of implementation and review. The speaker highlights the necessity of clear communication and alignment among team members, customers, and stakeholders to ensure the successful execution of solutions. They also stress the importance of reviewing the outcomes, learning from the process, and documenting lessons learned. The speaker advocates for creating a transparent and trusting environment where feedback is openly shared, and successes are celebrated. They note that documenting each step of the problem-solving process is crucial for future reference and for creating a knowledge base that can be utilized by new team members or other departments. The speaker concludes by encouraging viewers to engage with the content, subscribe to the channel, and consider professional development opportunities.

Keywords

💡Engineer

An engineer, as described in the video, is a professional who solves problems systematically using various tools, including mathematics. The video emphasizes that engineering is not just about technical problem-solving but also involves critical thinking and creativity. The engineer's role extends to various areas such as finance, administration, and management, highlighting the versatility of the profession.

💡Problem-solving

Problem-solving is the central theme of the video, where the speaker outlines a structured approach to identifying, analyzing, and resolving issues. The video stresses that problem-solving is fundamental to a successful career and involves a systematic process rather than a spontaneous reaction, as illustrated by the manager's quote about 'solving problems on bololô'.

💡Identify the problem

Identifying the problem is the first step in the problem-solving process discussed in the video. It involves gathering information, asking questions, and involving various stakeholders to define the problem accurately. The video uses the metaphor of 'sweeping dirt under the rug' to illustrate the importance of correctly identifying problems to avoid wasting resources on incomplete solutions.

💡Analyze

Analysis is the second step in the problem-solving process, where the problem is broken down into smaller components to identify root causes and examine assumptions. The video suggests using tools like data analysis, diagrams, and flowcharts for this phase, emphasizing the importance of logical and critical thinking.

💡Brainstorming

Brainstorming is mentioned as a method for generating solutions to a problem. The video encourages exploring different ideas without judgment, promoting a culture of innovation and experimentation. It is a collective effort that involves team members and aims to discover new and better ways to address the problem.

💡Evaluate solutions

Evaluating solutions is a critical step where the video suggests using rational and convergent thinking to compare, test, and validate potential solutions. The process should involve team members, customers, and other stakeholders to gather diverse feedback and expectations, ensuring the selection of the best solution while avoiding risks.

💡Implement solutions

Implementation is the phase where the chosen solution is put into action. The video highlights the need for planning, execution, and management skills, including defining actions, monitoring resources, and controlling progress. Effective communication and alignment with all parties involved are essential for the successful implementation of solutions.

💡Review solutions

Reviewing solutions is the final step discussed in the video, where the results and impacts of the implemented solution are evaluated. The process involves reflection and learning from the experience, identifying strengths and weaknesses, and seeking feedback from all participants. The video emphasizes the importance of documenting and sharing lessons learned to improve future performance.

💡Documenting

Documenting each step of the problem-solving process is highlighted as essential for learning and improvement. The video suggests that documenting helps avoid repeating mistakes and creates a knowledge base for new team members. It also mentions that successful documents can become standards or models for solving similar problems in the future.

💡Transparency and trust

Transparency and trust are mentioned as crucial elements in creating an environment where everyone feels comfortable contributing ideas and learning from mistakes. The video suggests that openly discussing what worked and what didn't, as well as sharing lessons learned, fosters a culture of trust and continuous improvement.

Highlights

An engineer is a professional who solves problems systematically, using mathematics as a tool.

Engineers can stand out in various areas including finance, administration, and management due to their problem-solving mentality.

Problem-solving skill is fundamental to a successful career in engineering.

The first step in problem-solving is to identify the problem clearly and precisely.

Gathering relevant information and involving all stakeholders is essential for correctly defining a problem.

Avoiding the trap of sweeping problems under the rug is crucial for effective problem-solving.

Analyzing a problem in depth requires breaking it down into smaller components and identifying root causes.

Using tools like data analysis, diagrams, and flowcharts is important for analyzing problems.

A manager's quote emphasizes the importance of not solving problems impulsively without proper identification and analysis.

Brainstorming is a key process for generating multiple solutions to a problem.

Encouraging team members to contribute ideas fosters a culture of innovation and experimentation.

Evaluating solutions involves comparing, testing, and validating them based on feasibility and effectiveness.

Involving stakeholders in the evaluation process ensures diverse expectations and feedback are considered.

Implementing solutions requires planning, execution, and effective communication with all parties involved.

Alignment between all parties is essential for the successful implementation of solutions.

Reviewing solutions involves evaluating results, identifying strengths and weaknesses, and learning from the process.

Documenting each step of the problem-solving process is essential for future reference and learning.

Sharing lessons learned and creating a knowledge pool benefits the entire organization.

Constructive review of solutions sharpens problem-solving skills and improves future performance.

Transcripts

An engineer is a professional who solves problems with the tools given to him and today I will explain how to do this in practice.

Hey Engineering Lovers, we've already received some questions here on the channel regarding a phrase I said during our participation in the Flow Podcast, where I said it.

- Do you like solving problems? -Look, I don't like it, but I solve it all the time.

My concept of engineering is a completely different concept from what people think.

I think that an engineer is a professional who solves problems systematically, mathematics is just a tool.

But you have engineers, for example, who stand out in the financial area, in the administration area, in the management area.

-Because of the mentality? -That's why.

And today I'm going to show you how having this problem-solving skill is fundamental to a successful career.

I have 18 years of experience in the market in large engineering companies, so what I'm going to say here may seem silly or too simple, but it's something that's worth its weight in gold for many companies.

Well, to solve a problem, we first have to identify the problem, and this is not as simple as it seems.

The first step in problem solving is to identify the problem clearly and precisely.

This means that you need to gather relevant information, ask the right questions and define what to do and also what this problem can affect.

It is essential that you involve everyone on the team, suppliers, customers and even other interested parties in defining the problem, as they may have different perspectives and ideas. By identifying the problem correctly, you can avoid wasting time and resources on irrelevant or incomplete solutions.

It's the same as sweeping the dirt under the rug, as you only clean it at first , but it's still there to be resolved. But once identified, let's move on to the analysis phase.

The next step is to analyze the problem in depth, using logical and critical thinking.

This means you need to break the problem down into smaller components, identify root causes, and examine assumptions and constraints. It is very important that you use appropriate tools and methods to analyze this problem, such as data analysis, diagrams, flowcharts or simulations.

And once this analysis is done, then you can gain a better understanding of the situation and the factors that influence it.

I once had a manager who said the following. “I get desperate when I see people solving problems on bololô”. What he meant by this is that when you don't identify and analyze the problem, and initiate problem solving in the heat of the moment, the chances are that you will waste resources, time, involve people who have nothing to do with the problem, or even worse, people who can make the problem worse, it's very big.

Analyzed, then we need to generate solutions. Often the same problem can have several solutions, and then it is necessary to do what we call brainstorming.

Researching and exploring different ideas and alternatives, without judging them or rejecting them prematurely, is interesting to have options on the table.

And at this point, it is essential that you encourage your team members to contribute their ideas and opinions, and promote a culture of innovation and experimentation.

By creatively and collectively generating solutions, you can discover new and better ways to solve the problem.

Remember that two heads are better than one.

So, it's over, right? We've already found solutions, now we just have to finish, but in reality, no...

The fourth step is to evaluate the solutions, using rational and convergent thinking.

This means that you need to compare, test and validate solutions, using criteria such as feasibility, effectiveness, efficiency and even sustainability.

Here again you should also involve your team members, customers and other stakeholders in evaluating the solutions as they may have different expectations and feedback.

By evaluating solutions objectively, you can select the best option and avoid potential risks and pitfalls.

Now yes, once the option is selected the most favorable fifth step is to implement the solutions, using planning and execution skills.

This means you need to define the actions, well as monitor resources, and timelines needed to implement the solution, as and control progress and performance.

And here communication and management skills are fundamental.

You must always communicate and coordinate with your team members, customers, and other stakeholders, and ensure they are aligned and engaged with the solution.

There is no point in having a perfect solution that is not working as expected, so alignment between all parties is essential.

By implementing solutions effectively, you can achieve desired results and deliver value.

Now yes, right, it's over!

Calm down my little grasshopper, not yet. The final step is to review the solutions, using reflection and learning skills.

This means you need to evaluate the results, stages and impacts of the solution and identify strengths, weaknesses and areas for improvement.

Sometimes a solution that you thought would be the best, when implementing it, ended up turning out to be worse than imagined.

You should also request and provide feedback to everyone who participated and it may sound silly, but celebrating successes, documenting and sharing lessons learned are important points. In fact, I would like to add something about the importance of documenting, sharing and really learning from the lessons learned.

So that's the final part part 2

Documenting each step of the process, from problem identification to solution implementation, is essential to ensure that you and your team can review and learn from past experiences.

This not only helps you avoid the same mistakes in the future, but it also creates a pool of knowledge that can be used by new team members or other departments.

Some of these documents, which led to successful problem solving, can become standard, model and even a new procedure to solve this same type of problem, and in cases that did not work out very well, they become points of attention and even models not to be followed.

When you document lessons learned, you are creating a valuable record that you can refer to in similar situations in the future.

This record must be accessible and well organized, allowing everyone in the company to use it to improve their processes and approaches.

Furthermore, sharing these lessons with the entire team is essential, so calling everyone to explain what was done and the entire resolution process is essential, especially to openly discuss what worked and what didn't.

This creates an environment of transparency and trust, where everyone feels comfortable contributing their ideas and learning from mistakes.

By constructively reviewing solutions, you can sharpen your problem-solving skills and improve your future performance.

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And if you are looking for professional growth, I will leave a link below where you will find several opportunities to develop various skills that will make a difference in both your personal and professional life.

So, have you ever had to solve problems? Have you seen the steps I described here? Are there any additional points? Leave it here in the comments and I want to know.

Here you have two interesting video options that you need to watch to expand your knowledge and explore your curiosity.

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And that's it engineering lovers, a big hug and I'll see you in the next video